Sign in to Webex App

1

Click Webex, or download the app.

2

Click Sign in, enter your email address, and then click Next.

Follow the steps for your organizations sign in.

View all queues

You can view the information available for all the queues that you're a member of. Queue information includes queue name, calls in queue, longest wait time, agents total, agents idle, agents available, and agents unavailable.
1

Click Customer Experience .

  • Agents total—The number of agents assigned to the queue (regardless of join state and agent status)
  • Agents idle—The number of staffed agents that are idle, for example not on a call
  • Agents available—The number of agents with status of available
  • Agents unavailable—The number of staffed agents with status of Unavailable
2

Choose how you want to view the queues:

  • Click a column to order the list.

  • To search the list for a queue, click Search and enter the queue name.

Sign in to a queue

When you're added to a queue by your administrator, you can join that queue and start to receive calls for the call queue.

1

In the calling dock on Windows or the app footer on Mac, click Queues.

2

Under Join queues, toggle on the queues you want to join.

To receive calls on these queues, ensure your Agent status is set to Available.

Answer calls

As a member of a queue, you receive notifications for incoming calls on those queues. On Windows, you'll receive a notification on the calling dock, or if you're using Mac you'll receive an incoming call alert window.

Click Accept.

If your administrator sets up screen pop, a screen opens automatically with additional information for the customer you are talking to.

Your supervisor can monitor your call, you hear a notification tone when they join your call.

Sign out of a queue

When you're added to a queue by your administrator, you can sign out of that queue.

1

In the calling dock on Windows or the app footer on Mac, click Queues .

2

Under Join queues, toggle off the queues you want to sign out of.