Getting Started with a Cisco Spark Room Device

Document created by Cisco Documentation Team on Apr 27, 2016Last modified by Cisco Documentation Team on May 15, 2017
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After you have mounted your Cisco Spark Room Device according to the installation instructions, you are ready to start using it.

Didn’t find the installation guide in the box? You can find it here: Install and Set Up

First-Time Setup

Once you have installed the Cisco Spark Room Device, just follow the on-screen instructions. All you need for the initial setup, is an activation code to turn on the calling capabilities. You can get the activation code from your local administrator.

The setup assistant goes through the following steps:

  • Camera preset: Set the default camera position for future calls.

  • Audio setup: Set the default volume for ringtones and calls.

  • Display setup: Adjust display and system settings for correct rendering of video and graphics to compensate for overscan. Only for the SX series.

  • Service activation: Select Cisco Spark and fill in your activation code.

  • Time zone: Select your local time zone.

You can revisit these settings in the Settings menu on your room device. You can find more information in the Settings article.

If you are having problems with the first time set up, take a look at this article for troubleshooting tips: I Can't Activate a Room Device on Cisco Spark. To activate your room device on Cisco Spark, it must be running the software version CE8.2.0 or later. The SX10N can be activated when running CE8.1.0 or later.

Make Your First Call

To make calls on your room device, you can use your mobile device, Touch controller, or the remote control. The SX10 and SX20 come with a remote control, and the Room Kit, SX80, and the MX series room devices with a Touch 10 controller. The DX70 and DX80 are operated from their integrated touchscreen.

Camera Settings

Before calling, you may wish to check your self-view to see how you look. Navigate to camera icon on the home screen, and adjust the camera position as needed.

On the Room Kit, the camera is fixed and the camera automatically tracks the speaker. The camera finds the best view of the room based on the number of participants. You can tilt the camera manually to adjust it to the correct starting point.

For more details, see the camera settings articles for remote control and touch controller.

Cisco Spark App Automatically Connects to Room Devices

When you are in a room with a Cisco Spark Room Device, your Cisco Spark app automatically pairs with it. Once the connection is established, you can use the app to start calls on the room device. When you turn off the app or leave the room, your app gets unpaired from the room device. Unpairing can take up to two minutes, and during this time you can still see your avatar on the room device screen.

There are two ways to see that your mobile app is paired with a room device:

  • The room device shows up on the top of the space list.

  • You can see your Cisco Spark app avatar on the room device screen.

Your mobile device detects the room device by listening for an ultrasound signal.

The app, and connecting to a room device, works with both Windows and Mac, and most Android and iOS devices.


  • On a mobile device, you need to turn on Ultrasound Proximity on your app. You can find it under Settings.

  • Allow recording on your mobile device.

  • For the connection to work, you can only have one room device that uses ultrasound in a room.

Related Articles:

For more information on the calling on the room device with the app, see Make Calls on a Room Device with the Cisco Spark App article.

For more information on the app, see Getting Started with Cisco Spark App article.

Call Using the App

When the Cisco Spark app is paired with your room device, you can use it to start and receive calls. Start a call by tapping the video call icon in a space or use the Calls menu to find your contacts.

Transferring calls between your room device and mobile device is easy. Just swipe the call screen down to transfer the call from your mobile device to a room device. Swiping the call screen up transfers the call from a room device back to your mobile device.

For more details, see Make Calls on Room Devices with the App article.

Call Using the Touch Controller or Touchscreen

To make calls tap Call on the home screen to open the call menu. You can either search for contacts in your directory, or use a video address to make a call. Start and end calls with the Call and End buttons.

For more details, see Make Calls with the Touch Controller article.

Call Using the Remote Control

To control all settings on the on-screen menu, you can use the remote control.

To make calls navigate to the Call menu, or press the green button on the remote control. You can either search for contacts in your directory, or use a video address to make a call. Start and end a call by navigating and selecting Call and End buttons on the screen. Or you can use the red and green buttons on the remote control.

For more details, see Make Calls with the Remote Control article.

Share Content on Your Room Device

You can use the room device to share content both locally in your meeting room, and in calls with remote participants. You can share connect from your laptop to the room device with an HDMI or VGA cable, or you can use your paired Cisco Spark desktop app for Windows and Mac to share wirelessly.

For more details, see Share Content on Room Devices article.