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Webex Teams | Audio and Video Calls

With Webex Teams, you can make audio or video calls. So, if you're having a bad hair day or calling someone while on the go, you don't have to worry about sharing video if you don't want to. But, when you're ready to meet face-to-face, a video call is just a click away!

Audio Calls

If you're calling someone from your desktop or mobile app, you can turn off the video before you start the call by making an audio call .

Video Calls

Or, if you're ready to make your video call , you can do that from desktop, mobile, or web. If you change your mind, you can always turn off your video during your call.

If your organization uses Calling in Webex Teams (Unified CM), you can turn off your video for incoming calls too.

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Webex Teams | Call Someone in Your Organization

If your organization has configured your Webex Teams account to let you call other people's phone numbers, you can call other people within your organization on their work or mobile numbers. Calling people like this gives you access to advanced calling features beyond just calling someone in the app.

You can make a call from many different places in Webex Teams. Just look for the Audio or Video call icons whenever you're working directly with one other person, like when you're messaging them directly, searching for them, looking at their contact card, or entering their name or email address into the dialpad.

Choose whether you want to make it an Audio or Video call and then select the person's Work number or Mobile number.

After your call connects, you get slightly different options depending on whether you choose someone's work or mobile number.

If you've called their work number as a video call, you can turn the video on and off and, if available, share your screen.

But, if you've chosen someone's mobile number, the call goes through like a regular audio-only phone call, which means you can't turn the video on or share your screen.

With either work or mobile numbers, you can click to get access to advanced calling features. You can put your call on hold or transfer the person to someone else. With some configurations, you can also merge calls or start a conference call.


 

If your administrator has enabled call security for your organization, you'll see at the top right of your calling window, letting you know that the call is secure.

You can make a call from many different places in Webex Teams. Just look for or whenever you're working directly with one other person, like when you're messaging them directly, searching for them, looking at their contact card, or entering their name or email address into the dialpad.

Select the person's work or mobile number and then tap or , depending on your configuration. If you tap your call connects only audio, and you won't be able to switch it to video.


 

To switch to your speakerphone, tap More , and then select Audio Settings.

You can make a call from many different places in Webex Teams. Just look for or whenever you're working directly with one other person, like when you're messaging them directly, searching for them, looking at their contact card, or entering their name or email address into the dialpad.

Select the person's work or mobile number and then tap or , depending on your configuration. If you tap your call connects only audio, and you won't be able to switch it to video.


 

To switch to your speaker, tap More .

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Webex Teams | Call Anyone with a Webex Teams Account

You can call anyone who has a Webex Teams account, whether they're in the same organization as you or not. These are special types of calls that let you add guests to the call, share your whiteboard, and share your screens. You don't need to use their phone number; you just need to be connected to them in the app.

You can make a call from many different places in Webex Teams. Just look for the Audio or Video call icons whenever you're working directly with one other person, like when you're messaging them directly, searching for them, looking at their contact card, or entering their name or email address into the dialpad.

Choose whether you want to make it an Audio or Video call and then choose Webex Teams Call.

After your call connects, you can turn your video on and off (no matter how you placed the call originally), click to share your screen, and click to share your whiteboard.


 

If your administrator has enabled call security for your organization, you'll see at the top right of your calling window, letting you know that the call is secure.

You can make a call from many different places in Webex Teams. Just look for or whenever you're working directly with one other person, like when you're messaging them directly, searching for them, looking at their contact card, or entering their name or email address into the dialpad.

1

From your space with someone else, go to the activity menu , and then tap Call . Tap the person's number, choose Webex Teams call, and then tap or .

2

During the call, use any of these options:


 

To switch to your speakerphone, tap More , and then select Audio Settings.

You can make a call from many different places in Webex Teams. Just look for or whenever you're working directly with one other person, like when you're messaging them directly, searching for them, looking at their contact card, or entering their name or email address into the dialpad.

1

From your space with someone else, go to the activity menu , and then tap Call . Tap the person's number, choose Webex Teams call, and then tap or or .

2

During the call, use any of these options:


 

To switch to your speaker, tap More , and then select Switch audio to speaker.

You can make a call from many different places in Webex Teams. Just look for Call whenever you're working directly with one other person, like when you're messaging them directly, looking at their contact card, or entering their name or email address into the dialpad.


You must be using Chrome, Safari, or Firefox to make calls. Also, regardless whether you're using a web browser on Windows, Mac, or Linux, make sure your web browser is set up to use the camera and microphone.

Click Call , and during the call, click to share your screen.

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Webex Teams | Supported Calling Options

In Webex Teams, you get assigned a calling option that works best in your organization or for your individual needs. So, when you make a call from the app, your calling experience depends on your account settings.

You can make a call from many different places in Webex Teams. Just look for the Audio or Video call icons whenever you're working directly with one other person, like when you're messaging them directly, searching for them, looking at their contact card, or entering their name or email address into the dialpad.

Webex Teams Calls

Anyone with a Webex Teams account (on desktop, mobile, or web) can make these calls to anyone else who has a Webex Teams account, whether they're in the same organization as you or not. These are special types of calls that let you add guests to the call, share your whiteboard, and share your screens. You don't need or use their phone number; you just need to be connected to them in the app. You can call anyone with a Webex Teams account or answer calls when someone calls you like this too. After reviewing the final marketing plan shared in your one-to-one space, you can call the vendor immediately to let them know about the last-minute logo change.

Basic Calls to Phone Numbers within Organization

Your organization might set up your account so that you can call other people using their phone number (on desktop or mobile). With this set up, you can call someone in your organization or answer their calls too. Click your manager’s phone number and have a face-to-face call right over Webex Teams to let her know about the success of your marketing plan.

With this setup, you get access to more calling features (on desktop and mobile), depending on which calling option your organization chooses. To figure out which calling service you've been set up with, see Webex Teams | Find Out What Calling Service You Have.

Table 1. Feature Comparison

Feature

Calling Service

Webex Teams Call

Unified CM

Webex Calling

Desktop

Mobile

Desktop

Mobile

Desktop

Mobile

Call anyone with a Webex Teams account

Answer calls

Call anyone with a phone number

Hold

Transfer

Share Your Screen

Turn Off Your Video for All Incoming Calls

Forward Your Calls

Get Work Calls at Any Number (SNR)

Conference Calls

Merge

Make Calls with Your Desk Phone

Answer Call Waiting

Call Pull

Advanced Calling Features (FAC)

Voicemail

Create a Whiteboard

Health Checker

Hunt Group

Call Pickup

Contacts

Basic Phone Calls to Anyone

If your organization is using Calling in Webex Teams (Unified CM) or (Webex Calling), you can also call anyone with a phone number or answer calls from anyone calling your work number. When you make these types of calls, it's just like making a regular phone call from any other phone. When it's time to make reservations for your team's celebration lunch, you can call the restaurant right from Webex Teams, too. Just go to Calls and enter the phone number.

Advanced Calls to Phone Numbers

Your company might decide that you need more calling features than we have available in Webex Teams. For example, if you work in customer service or as an administrative assistant, you probably need to be able to handle more calls or have access to more advanced features.

Your administrator can set up your account so that when you call someone from Webex Teams, another calling application (such as Cisco Jabber or the Webex Calling app) opens automatically.

When you make the call, you might get asked to verify that you want to open the other application. For example, if your organization uses Jabber, you get a message like this. However, if your organization uses Webex Calling, the Webex Calling app automatically opens to make the call.

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