For more info on current lockdown versions, see the Webex Meetings Suite Lockdown Announcements.

The following are new updates to lockdown sites due to shared components with the latest updates. Meeting app updates aren't included for lockdown sites.

See the Cisco Webex Meetings Suite Version Retirement Policy for more info on when support for versions of Webex Meetings are going to end.

For the full list of features and changes that came with the latest updates, see the Release Notes for the Latest Versions of Cisco Webex Meetings.

Shared Components from WBS40.7

Announcements

The WBS 40.7 update has important announcements, which can be reviewed in the Announcements for the Cisco Webex Meetings Suite.

Cisco Webex Meetings Desktop App Enhancements

Lobby Support for Video System and Webex Teams External Users

Users outside of your organization who are on video conferencing systems and Webex Teams apps will now be able to wait in the Personal Room lobby, when the site is configured to place external users in a lobby when the Personal Room is in an unlocked state.

Before this enhancement, those external users would be subject to an administrator setting that controlled whether they would join the meeting directly or would be completely blocked from joining the Personal Room meetings.

With this enhancement, we are simplifying the experience by making sure that all devices and apps follow the same rules when joining an unlocked Personal Room meeting.

To do that, we are removing the existing administrator setting that controlled the exception behavior for users on video conferencing systems and Webex Teams apps.

Going forward, we will simply use the Personal Room meeting security settings to decide on the treatment for external users on video conferencing systems and Webex Teams apps.

When these external users are in the lobby, the hosts can see them and decide to admit those users using their apps as usual.

How are Users on Video Conferencing Systems and Webex Teams Apps Considered Internal / Signed-in?

1. Webex Rooms devices that are registered to Webex in your Cisco Webex Control Hub instance.

2. SIP video conferencing systems from your organization where you have verified your SIP video address domain name in Control Hub.

3. Webex Teams app users who are entitled to Webex Meetings or Webex Enterprise Edition for the site where they are trying to join a meeting.

Frequently Asked Questions:

1. I have cloud-registered Webex Rooms devices. Will they be affected?

No. Since they are already registered under your Control Hub instance, they will continue joining meetings without any delay.

2. I have SIP video conferencing systems. What will happen to those?

If you have already completed domain verification in Control Hub and enabled mutual TLS authentication at your SIP edge, they will also join meetings without waiting in the lobby. If you have not done so already, verify your domain and configure your Cisco Expressway for mutual TLS authentication.

3. Why do I need to do domain verification for SIP video conferencing systems that I already own?

We don't want an unauthorized user impersonating your organization's video calling domain to bypass the meeting security measures. Imagine you own example.com domain name, and your SIP video conferencing systems join meetings using a video address like conference_room_1@example.com.

Now, imagine if an unauthorized user modified some data on their system and made it look like they were joining the meeting using conference_room_1@example.com. How would you know to trust them? By enabling mutual TLS authentication at the edge, we are able to cryptographically verify that the video conferencing systems are coming from the domain that they claim to be coming from, and that the domain name they are coming from is indeed authorized to access your meetings.

4. I don't mange my Webex sites in Control Hub. Can I still take advantage of this feature with video conferencing systems?

No. Without a site being managed in Control Hub, we cannot securely identify users joining on video conferencing systems. After this change, if you have SIP video conferencing systems, they will have to be admitted by the host every time.

Cisco Webex Meetings and Cisco Webex Events Enhancements

See the Participants' View of What You’re Sharing

In case you missed it, we mentioned in 40.6.2 how when you start sharing a screen, application, or your meeting window in Webex Meetings or Webex Events, you can now see the participants' view of what you’re sharing from the controls at the top of your screen. Hover over and click the bottom of the controls to show the view again at any time.

There’s no more second-guessing whether you’re sharing, and you’ll be confident that attendees are seeing the right content.

Additional Language Support

Webex Meetings and Webex Events will now support Polish, Romanian, Hungarian, and Czech when using the desktop app and the web app. In addition, your Webex site in Modern View will also support these four new languages.


The desktop app in-event experience on Mac will continue to support English-only at this time.

Blur or Change Your Background on Mac or Windows

Virtual backgrounds allow you to blur or change the background of your webcam video. You can now use both of these features when joining meetings and events from Mac and Windows. This gives you more privacy and removes distracting elements from your surroundings as you participate in video meetings.

In our last update, Mac users were able to use the blur feature but now, both Mac and Windows users can choose to blur or use a virtual background!

Cisco Webex Meetings for Slack


Webex Meetings integrations with Slack aren’t available for FedRAMP-authorized Webex offerings.

Private Channels and 1:1 Conversations Enhancements

Slack Administrators will now be able to take advantage of the Bot-token architecture, which enhances the Webex Meetings experience in Slack private channels and 1:1 conversations. Specifically, users in private channels and 1:1 conversations will now see the following:

  • Webex real-time status notifications

  • Webex recording notifications

  • Webex short cuts

Slack Administrators must re-install the Webex integration to enable this feature.

Cisco Webex Meetings 40.7 for iOS and Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Easily See Participants with Their Hand Raised

Mobile hosts can now see participants who raise their hand automatically sorted at the top of the Participants list. The order of the participants will follow the order in which they raised their hand.

If you prefer, you can sort participants by name to quickly scan the list.

Mute Status Icon

A mute/unmute status icon will now show even when the control bar is hidden. This allows users to know if they're muted without having to tap for the control bar.

BETA MSFT Intune SDK Support/MDM Improvements

MSFT Intune SDK customers will now have access to a BETA native MSFT Intune SDK build through our mobile device management (MDM) community portal. For details on how to gain access to the community, refer to this article here.

Cisco Webex Meetings 40.7 for iOS


See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Ability to Include Audio while Sharing High Frame Rate Video on iOS

iPad and iPhone users can now share high frame rate video content at 30 frames per second (FPS) during a meeting. They can also optionally share the audio for this video at the same time. This makes the video movement of video content that you share smoother when attending meetings from your devices. Share video content from your device or from YouTube for all of your participants to see and hear!

iPad Bluetooth Mouse Support

iPad users can now use their Bluetooth-enabled mouse during a Webex meeting.

Just hover to highlight and select.

Bluetooth Audio Icon Added to the Top Menu

In iOS, a Bluetooth icon is now at the top menu where you can easily switch between the audio on your phone speaker or your Bluetooth headset.

24-HR Scheduler Support

iOS users are now able to schedule 24-hour meetings from their in-app schedulers.

Host In-Meeting Control Improvements

Hosts using iOS mobile will now have access to the following mute, share, and lock controls while in their meeting:

  • Enable or disable mute on entry

  • Anyone can share

  • Lock or unlock for scheduled Webex meetings

Event Post-Session Survey Support

iOS attendees are now able to participate in post-session surveys after the events are completed.

iPhone Grid Support

iPhone users will now get 3x2 grid view video support on their devices for landscape mode, and 2x2 grid view on their devices for portrait mode. This will be the default experience.

There will also be an in-app toggle for users to switch back to their original experience, if they prefer it.

Guest Name/Email Edit

iOS guest and signed out users are now able to edit their name and email prior to joining the meeting. This gives users the ability to access their name and email edits without having to navigate into the in-app settings.

MDM improvements for iOS

MDM Appconfig customers on iOS are also now able to toggle on or off High FPS video share using their MDM configuration.

When Apple ID Login becomes available, iOS MDM Appconfig customers will be able to toggle on or off their Apple ID login.

Cisco Webex Meetings 40.7 for Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

BETA Blur or Change Your Background

Mobile Android users can now blur or change their background while participating in their meetings. This gives you more privacy and removes distracting elements from your surroundings as you participate in video meetings.

Requirements:

  • Orion site does not support it

Device Requirements:

  • Android OS version should not be less than 8.0 (Android O)

  • The device memory should be more than 2.5G

  • The number of CPU core should not be less than 4

  • CPU should be 64 bit

Alexa and Amazon Echo Recording Playback

Alexa and Amazon Echo users can now use voice commands to play back their Webex recordings. Click Use Voice Commands on Your Mobile Device for more details on recording playback.

Participant List View Enhancements

Previously, Android mobile participants had participant list and video disablement tied together with one setting. With this release, it will align with the desktop app behavior and only disable the participant list when the meeting host disables the participant list. We will no longer disable the video panel when the desktop app host chooses to disable their participant list.

Shared Components from WBS40.6

Announcements

The WBS 40.6 update has important announcements, which can be reviewed in the Announcements for the Cisco Webex Meetings Suite.

Cisco Webex Meetings Page Enhancements

Modern View - Guest View Join UX Improvement

We’ve added a join button to make it easier for guest users who are entering the meeting number manually from their Webex site (e.g. acme.webex.com).

Modern View - Production Availability of Self-Help Widget

There's now a new Webex Meetings Self-Help widget on Webex site pages in Modern View! This feature allows users to perform custom searches, provides contextual articles from Cisco Webex Help Center, and displays new coach marks and tips for users.

The widget also allows users to perform custom searches for in-app help on Modern View pages.

Modern View - Event Invite Customization Enhancements

When users customize their Webex events template, the ICS attachment that comes with the web scheduled invite is as well.

Modern View - Office 365 Calendar Enhancements

Modern View users are now able to disallow or remove Microsoft Office 365 calendar integrations from the Modern View Meeting List using their preferences settings.

Modern View - My Reports Enhancements

Modern View users now have access to "My Reports" under the top right profile dropdown menu to give users an easier access to their usage reports.

Raise Hand Feature Changed from Pressing *9 to *3

With the 40.4 update, we introduced pressing *9 to allow phone-only users to raise a hand in Webex Meetings and Webex Events. This feature is being updated as follows:

1. The DTMF (dual tone multi frequency) command to raise a hand in Webex meetings and events will change from *9 to *3.

2. Audio prompts related to this feature were only supported in English and Spanish. With this change, we will support all localized languages.

Meeting and event phone-only users can continue to use *9 to raise a hand until June 5, 2020. After this date, phone-only attendees will need to dial *3 to raise a hand.

Cisco Webex Control Hub and Cisco Webex Site Administration

Recording Management Added to Audit Log

In a big enterprise, there may be many administrators who are granted management privileges in site administration. To help with enterprise compliance, we’ve provided a new capability to audit your site’s recording management changes, including download, reassignment, and deletion. Admins can now export a recording management audit log in CSV format for a certain time period.

With this update, the menu name changed from "Site Configuration Audit Log" to "Audit Log" and both "Site Configuration" and "Recording Management” are now added under to the "Audit Log" page.

New Audio Settings Page in Webex Administration

We’ve introduced additional audio settings for Edge Audio that also works with the original global call-in options. With this update, we’ve moved the global call-in options from the Site Options page and created a new Audio Settings page, where the admin can manage all audio configurations in one place.

Cisco Webex Meetings for Slack


Webex Meetings integrations with Slack aren’t available for FedRAMP-authorized Webex offerings.

Default Site Auto Selection

If a Slack user's Webex site is different from the one set for the Slack workspace that they are in, then the Webex site that they are associated with automatically becomes their default site. If the user schedules or starts a meeting, their default site will be used. The user will see a message that will let them know which site the system has identified as their default site to improve the usability for users whose organizations have more than one Webex site.

Cisco Webex Meetings for Microsoft Teams


Webex Meetings integrations with Microsoft Teams aren’t available for FedRAMP-authorized Webex offerings.

Microsoft Teams Command Extension Simplification

The Cisco Webex Meetings messaging extension in a channel conversation, group chat, or private chat has been simplified to ensure ease of use for Microsoft Teams users.

This feature improves usability for end users because in the past users needed to install the Webex app bot for every new 1:1 conversation. With this update, users only have to install the Webex bot when they initially set up the integration.

Cisco Webex Meetings 40.6 for iOS and Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Smart Meetings for Webex Meetings Mobile App

The mobile app now detects whether a device's bandwidth or network conditions are below a certain threshold and proactively turns off sending and receiving video if it is.

If the bandwidth or network conditions improve again, then we will automatically restore receiving video. However, because of privacy reasons, we will not automatically restore sending video.

Turning off receiving video matches the existing logic on the Webex Meetings Desktop app, and so it will not be tied to any in-app setting.

Turning off sending self-video is tied to an in-app setting.

This intelligently provides the optimal meeting experience under changing conditions.

MDM Email Bypass Improvement

Customers who have an SSO login portal can now configure their mobile device management (MDM) to bypass the initial redundant email entry field from their mobile app, and take users straight to the SSO login during the sign in flow.

This simplifies the sign in flow for MDM users.

Mobile Participant List Listing and Search Improvements

Mobile app participants are now grouped beneath a common video device whenever they’re joined and connected from the same conference room. Now, users can see who else is attending a meeting under a single video device.

Like the desktop app, users can also search for participants from a new search bar at the top of their participant list.


These improvements to participant list aren’t available for FedRAMP-authorized Webex offerings.

Webex Assistant Editing Support

After the meeting, iOS users will be able to do the following if Webex Assistant for Webex Meetings was enabled and the meeting was recorded:

  • Edit transcripts

  • Edit highlights

  • Edit the title of the recording

  • Share highlights by email

  • Share read and write permission access for the Webex Assistant content with their attendess

  • Download the meeting transcript (as TXT or VTT file)

Androidusers will be able to:

  • Edit transcripts

  • Edit highlights

  • Edit the title of the recording

  • Share highlights by email

  • Share read and write permission access for the Webex Assistant content with their attendess

  • Download the meeting transcript (as TXT or VTT file)

Cisco Webex Meetings 40.6 for iOS

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

iPhone SE2 and iPad Pro 2020 Support

Apple's new iPhone SE2 and iPad Pro 2020 devices are now officially supported.

Annotations Messaging Improvements

iOS users will now see the message "<name> is now annotating on your whiteboard" when someone else is annotating on your shared whiteboard.

Siri Discoverability Improvements

iOS users will now be able to see an introduction to Siri in their Guest View Tips and Tricks. It will provide a shortcut link to the Siri Shortcuts setup, so that users can get started with setting up their own custom command. This makes it easier for new users to discover Siri voice commands.

Swipe Left to Move from the Participant List View

iOS users can now swipe left to move from their Participant List view. Previously, users had to tap a back arrow in the top left corner so this makes it easier to return to the main meeting window.

MDM Appconfig Support for Enabling/Disabling Virtual Background

The mobile device management (MDM) Appconfig service now supports enabling or disabling virtual backgrounds for Webex meetings, events, and training sessions.

This is a better feature control for MDM users.

Grid View Improvements on iPads

iPad users will now have 3x3 grid view video support on their iPad devices in landscape mode by default. For portrait mode it will be 2x4.

There will also be an in-app setting to switch the grid view layout back to 3x2, for users who prefer it. This is supported for iPad Mini 2 devices and later versions.

BETA iPhone Grid Support

iPhone users will now get 3x2 grid view video support on their devices for landscape mode, and 2x2 grid view on their devices for portrait mode. This will be the default experience.

There will also be an in-app toggle to switch grid view layout back to 3x2, for users who prefer it.

BETA Video Enhancements for iOS

iPad and iPhone users are now able to share video content at 30 frames per second (FPS) from their mobile apps. This makes the video movement of video content that you share smoother when attending meetings from your devices. We are still working on perfecting this feature, so you might experience some minor limitations that we’ll work out before the official release!

BETA The Host Ability to Share Audio while Sharing Video on iOS

iPad and iPhone users will now be able to share audio along with their video during a meeting. We are still working on perfecting this feature, so you might experience some minor limitations that we’ll work out before the official release!

MDM Personal Room Automatic Launch Improvements

Mobile device management (MDM) customers can now configure their apps to automatically launch directly into their Personal Room when the app is opened. This is especially valuable for Telehealth patients who are required to launch into their session as quickly and seamlessly as possible while in the office.

Cisco Webex Meetings 40.6 for Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

One Tap to Join "Audio-Only" Meeting

Android audio-only meeting attendees are now able to join the meeting with one tap. Default templates are improved so that the one “Tap to Join” function is more noticeable.

Default meeting templates that use the "Join by Phone" variable will see a new section "Tap to Join." If a default template does not have the variable, then the template will remain as is.

These email template variables are impacted:

%JoinByPhoneEntHtml%

%JoinByPhoneIcs_Simple%

%JoinByPhoneHtml_Simple%

%AttendeeJoinByPhoneIcs_Simple%

%JoinByPhoneText_Simple%

%JoinByPhoneEntText%

%AttendeeJoinByPhoneText_Simple%

Event and training templates will not be impacted.

The list of templates that will be updated are as follows:

  • CMR Setup Confirmation_CMR

  • Invitation to a Meeting in Progress

  • Invitation to a Meeting in Progress_PR

  • Invitation to a Meeting in Progress_PR(Productivity Tools)

  • Meeting Info for Attendee

  • Meeting Info for Attendee (Productivity Tools)

  • Meeting Info for Host

  • Meeting Information Updated

  • Meeting Invitation

  • Meeting Registration Confirmed

  • Meeting Rescheduled

  • Meeting Scheduled

  • Updated Meeting Invitation

Some Android devices will still not support the automatic meeting password entry when starting meetings from invites. In these cases, the user will still be prompted for their numeric meeting password.

Android devices that are verified to support automatic meeting password entry are: Samsung S9, Note 10, and Tab S6.


iOS join behavior will not be impacted by this change, and will continue to use their one-tap join as before.

Android Q Dark Mode Support

Android users can now set their Webex Meetings app to light mode or dark mode to continue working comfortably in their changing environment. For devices on Android Q or higher, users can also set the app to automatically follow the Android system settings when choosing between the two modes.

Samsung Bixby Voice Command Integration

Samsung mobile users can now leverage Bixby voice commands to join scheduled Webex meetings and Personal Rooms to connect to meetings on their Webex Meetings app. For example, use commands such as "Hi Bixby, start my Personal Room" without interacting with your phone directly.

Additional details will be available here.

Grid View Improvements on Android Phones and Tablets

Android tablet users will now have 3x3 grid view video support on their tablet devices in landscape mode. For portrait mode, it will be 2x4.

Android phone users will now have 3x2 grid view video support on their devices in landscape mode by default.

There will also be an in-app setting to switch the grid view layout back to 3x2, for users who prefer it.


Better layout options are available for Android tablet users.

Audio Mute/Unmute Control while Phone is Locked

Android mobile attendees are now able to mute or unmute while themselves without having to unlock their phones.

Meeting List Enhancement

Android meeting lists will automatically refresh whenever users return to the app or re-open it, at regular intervals. In addition, the previous meeting list will stay displayed while the meeting list is being refreshed.

Alexa Voice Command Support

Alexa users can now use voice commands to list out their meetings for the day and playback recordings.

See Use Voice Commands on Your Mobile Devicefor a list of the voice commands for Alexa.

Android In-App Setting to Enable or Disable Car Integration

Mobile Android users will now have access to enable or disable their car integration functions from their app. And until new users turn it on, this feature setting is turned off.

Shared Components from WBS40.4.10

Email Template Changes

When a user schedules a meeting using the Cisco Webex site meeting scheduler, the email invite sent to the host contains the host key that can be used to start the meeting or claim the host role in the meeting. With the 40.4.10 update, instead of the host key being available in the email, users will now see the message shown below.

If you are a host, go here to view host information.

The following email templates will include this change:

  • Meeting Reminder to Host

  • Meeting Reminder to Host_PCM

  • Meeting Reminder to Host_CMR

  • Remind mail via Phone For Host_PCM

  • MC MeetingInfo For Host(Productivity Tools)

  • MC MeetingInfo For Host

  • Meeting Information Updated

  • Meeting Information Updated_PCM

  • Meeting Information Updated_CMR

  • Meeting Scheduled

  • Meeting Scheduled_PCM

  • Meeting Scheduled_CMR

This change is necessary to streamline the email templates and provide the same experience to hosts and attendees, whether the meeting is scheduled from the Cisco Webex plugin or add-in for Microsoft Outlook, or from the Webex site meeting scheduler.

This change also protects the host from losing the host key and control of the meeting, in case the host accidentally forwards the email invite.

This change will not affect the customized email templates on your site. If you have customized any of the listed email templates, Cisco recommends updating both the HTML and Text versions of the templates as follows:

  • Remove the line, Host Key: %Hostnumber%

  • Add the new parameters %HostKeyUrlHtml% (for HTML) and %HostKeyUrlText% (for Text)

This change will take effect on dates different than the availability dates of 40.4.10 on your site. The schedule for this change is given below, based on your site’s cluster.

Cluster Scheduled date
B June 1, 2020
AI, AW, IC June 2, 2020
AA, AO, BI, E, F, I, R, S June 3, 2020
AP, AS, IW June 4, 2020
AC, IB, IE, IJ, U, W, IK June 5, 2020
AB, IA, J, L, M, June 6, 2020

Shared Components from WBS40.4

Announcements

The WBS 40.4 update has important announcements, which can be reviewed in the Announcements for the Cisco Webex Meetings Suite.

Cisco Webex Meetings Desktop App Enhancements

Stream from Webex Meetings to Any Streaming Platform

With work becoming increasingly remote and virtual, there is a growing need to organize virtual meetings to continue to reach out to customers, collaborate within developer and scientific communities, or bring together professional groups to share research and ideas. You could already reach your large audiences by streaming your Webex meetings to Facebook Live, IBM Video Streaming and Vbrick. Webex Meetings are now enhanced to stream to any streaming platform that can ingest RTMP or RTMPS streams. With this capability you can now stream to YouTube, Twitter, LinkedIn, Workplace by Facebook, Microsoft Streams and many more platforms. The combination of Webex with these streaming solutions can help you reach thousands of external and internal audiences virtually.

Streaming to any platform with RTMP stream was delivered in Webex Meetings on April 14, 2020.

Read more details here.

Cisco Webex Control Hub

“Admin Join” Feature for IT Administrators


The “Admin Join” feature was announced in the 40.4 update, but it will be available in a later update upon building additional security toggles.

Currently, on the Control Hub Troubleshooting page, IT administrators can look up a meeting that’s in-progress by using the email or meeting ID. Here, they can view the quality of service information per participant while the meeting is still underway. In the 40.4 update, IT administrators will also have an option to Join the meeting that they’re viewing. This feature helps the IT administrators to experience the issues live, and to gain more insight into the user experience and provide support as needed.


In this update, IT administrators can connect to meetings as a guest. IT administrators must also adhere to the host’s current security policy settings. For example, if the meeting is locked, then the IT administrator can’t connect to the meeting. This functionality will be available for IT administrators with full viewing and editing permissions in Control Hub for sites linked with or sites manages by Control Hub.

Availability of Slow Channel

Cisco Webex Meetings is a cloud-delivered, highly secure and scalable video conferencing service. To use the service, users can connect to meetings using a video device or a meeting application such as the Webex Meetings desktop app, mobile app, browser-based web app, or Webex Teams. Using the desktop app requires users or IT administrators to install the desktop app on desktop devices. Being a cloud service helps Webex deliver new features, enhancements, and bug fixes automatically and without intervention from users.

Some customers have a special business need to manage updates and stay on specific supported versions of the desktop app to prevent automatic updates.

We’re delivering a new way to manage the updates to the Webex Meetings desktop app. With 40.4, the lockdown concept is being replaced with the Slow Channel. Slow Channel provides customers a predictable cadence and more flexibility in managing desktop app updates.

Slow Channel enhancement updates will be available about every six months. Customers will be able to see in-product notifications for availability of new updates in Control Hub and Site administration. Customers can also use either tool to schedule and upgrade their desktop apps.

Slow Channel will help customers balance the need to minimize changes with preventing risks that come with staying on an old version for too long. Moving forward, customers will see newer capabilities being delivered in the Slow Channel.

Partners are going to also see new tools in the Collaboration Partner Admin Center (CPAC) and Control Hub to manage upgrades for customers.

Please review the detailed Slow Channel capabilities below:

  • Site updates are now called desktop app upgrades. Lockdown and latest versions are now referred to as the Slow Channel and Latest Channel

  • When subscribed to Slow Channel, administrators will get the notifications in Control Hub and Site Administration when a new Slow Channel update is available.

  • Administrators are going to be notified when their desktop app version will reach end of life and will be provided with a deadline to update to a new version.

  • We're going to provide time zone selection so that administrators can schedule when their updates take place.

  • Partners will be able to use Control Hub and CPAC to manage updates for customers’ sites.

Customers on current lockdown versions will see that all lockdown sites have automatically moved to the Slow Channel process. Administrators can see the new self-upgrade tools and in-product notifications in Site Administration and Control Hub. There will be no impact on users, and there won’t be any automatic upgrades or changes to the users’ desktop app versions.

Cisco Webex Meetings APIs

Webex Meetings RESTful APIs are now live

We’re modernizing our Webex Meetings API offering by introducing a brand-new set of RESTful APIs for our most common pre-meeting and recording functions, and important tasks such as:

  • Scheduling, listing, updating and deleting meetings

  • Retrieving and deleting recordings

We encourage our developers to try out our newest APIs. We’re looking forward to seeing what you build with these new APIs.

Here’s the link for the API reference https://developer.cisco.com/docs/webex-meetings/

Cisco Webex Meetings for Slack


Webex Meetings integrations with Slack aren’t available for FedRAMP-authorized Webex offerings.

Update Version Commands

Slack users can now check which version of the Webex Meetings with Slack integration that they’re using.

In the command line, users can type /webexhelp version to see the:

  • Slack App Version

  • Slack Bot Version

  • Webex Site Version

If the version that a user is on isn’t the latest, they are prompted with who to contact for assistance.

Slack Integration Shortcuts

Slack users will now be able to take an action using shortcuts for the most used Webex features within the Webex Meetings integration. Shortcuts are available from the lightning bolt icon, wherever it is available in Slack.

When the user clicks on the lightning bolt icon, they will see a pop-up UI menu with the following Webex actions:

  • List recordings

  • Schedule meeting

  • Show upcoming meetings

  • Start Webex meeting

  • Version information

When any of the above actions are selected, a 'modal' will appear as shown below. In the modal, the Slack user can select either a specific Slack Channel or 1:1 conversation to which the output will be posted.

When a Slack user selects Schedule Meeting, and chooses which channel or 1:1 conversation they would like schedule the meeting in, a dialog window will appear where the user can enter the meeting details in order to schedule the meeting. This is the same logic and output as: /webexschedule

  • Meeting topic

  • Password

  • Date and Time

  • Duration

  • Time Zone

  • Attendees

When a Slack user selects Start Webex Meeting, and chooses which channel or 1:1 conversation they would like to start the meeting in, the Start Meeting (visible only to them) and the Join Meeting buttons are displayed in the selected conversation. This is the same logic and output as: /webex

When a Slack user selects Show next Webex Meetings, and chooses which channel or 1:1 conversation they would like to display the results in, a list of their upcoming meetings for that day will show up in the selected conversation (visible only to them). This is the same logic and output as: /webexschedule list today

When a Slack user selects List my Recordings, and chooses which channel or 1:1 conversation they would like to display the results in, the list of their latest recordings will show up in the selected conversation (visible only to them). This is the same logic and output as: /webex recordings

When a Slack user selects Version Information, and chooses which channel or 1:1 conversation they would like to display the results in, they will see their version information (visible only to them). This is the same logic and output as: /webexhelp version

Cisco Webex Meetings for Microsoft Teams


Webex Meetings integrations with Microsoft Teams aren’t available for FedRAMP-authorized Webex offerings.

Share Recording Link from Webex Channel Tab

Microsoft Teams users can now share a recording from the Recordings list in the Webex Channel tab in Microsoft Teams. The host can share the recording to the Microsoft Teams channel that they are in.

Notifications for Scheduled Personal Room Meetings

Microsoft Teams users can now receive the following notifications for any scheduled Personal Room meetings that they host or are invited to:

  • Channel tab and Personal tab in-meeting notifications

  • Start and End meeting notifications in the channel conversation stream

  • Recording notifications

    • For hosts, they receive notifications in an individual chat with a bot when the meeting has been scheduled in the Personaltab, when the recording is ready.

    • For everyone, in the Channel, when the meeting has been shared in the Channel tab, the notification appears in the channel conversation stream.

Cisco Webex Meetings for iOS and Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Smart Meetings for the Webex Meetings Mobile App

The mobile app now detects whether a device’s battery is going to run out prior to an active meeting’s scheduled end time, and proactively offers to take the user into Audio-only mode to save their battery usage.

People Insights Support

Mobile users can now see their People Insights within the app itself, instead of being redirected to a mobile browser to see the information. This allows for a more seamless and embedded experience for People Insights while on the mobile app.


The People Insights widget support isn’t available for FedRAMP-authorized Webex offerings.

In-App Settings to Edit Guest View Credentials

Mobile app users without host accounts can now edit their Guest View name and email directly from their in-app settings. This makes it easier for guest users to discover how to alter their name and email before a meeting begins.

Additional Multiple Languages Support into Meetings

Mobile users will now get additional language support (Polish, Romanian, Hungarian, Czech), with their device language settings similar to our other language support.

Additional Multiple Languages Support into Meetings

Mobile users will now get additional language support (Polish, Romanian, Hungarian, Czech), with their device language settings similar to our other language support.

Fast Mute in Low-Network Conditions with VoIP Audio

Even under low network conditions, the mobile Mute button will mute the audio immediately while the user is connected to VoIP audio.

Cisco Webex Meetings 40.4 for iOS

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

iPhone/iPad Official Bluetooth Keyboard Support

Mobile users are now able to officially use Bluetooth keyboards with their iPhones and iPads.

iPhone/iPad Keyboard Spacebar Support for Mute/Unmute

Mobile users can now press the spacebar on their Bluetooth keyboard to easily mute or unmute themselves on their iPhones and iPads. This function is automatically disabled while the mobile user is typing in chat or Q&A.

iPad Multi-Task Layout/UE Optimizations

When using Webex Meetings in split screen mode, iPad users will see layout and visual optimizations.

Pin Participants to the Video Panel

Mobile hosts and presenters can now pin a specific attendee’s video for all participants to view by double-tapping the video. If a host or presenter hasn’t pinned a video, attendees can also pin a video for their own display.

MDM Support for Telehealth Patients

Mobile users with MDM can now have their sign-in credentials entered automatically on mobile devices when they are cleared after use. This allows easier access to Personal Rooms and is especially useful for Telehealth patients that need to host sessions and allow multiple doctors or nurses to enter and exit the virtual meeting.

Customers who rely heavily on iPhones and iPads for multi-user scenarios in a common physical environment can now leverage their MDM to automatically sign in and use a Personal Room with shared credentials. For example, patients sitting in a patient room can easily launch a virtual session (e.g., company.webex.com/meet/patientroom12), which can then be visited by multiple doctors and nurses. Once they finish their visit, the physical room is sanitized, the device is wiped, and then the next patient can come in to launch a brand-new session using the same account.

For more information on making Telehealth visits easy and safe, see Use Managed Mobile Devices for Personal Room Meetings.

Ford SYNC 3 Improvements

Users on Ford SYNC 3 can now see the active speaker’s name (not the actual active speaker) from their car dashboard while attending a meeting. This way, users joining from their car can find out who’s talking without taking out their phone.

Microsoft Office 365 Advanced Threat Protection (ATP) Safe Link Support

iOS users who use Microsoft ATP safe links to protect their users from malicious email links can now still cross-launch into a Webex meeting from an email invitation. Previously, safe links would prevent them from doing this. This way, users who rely on safe links now have a seamless join experience into meetings.

For more info on ATP safe links, see the Microsoft website and search for
ATP safe links.

Virtual Background Support for Trainings and Events

Training and event presenters are now able to leverage the virtual background and blur background feature, if they attend from their iPhone or iPad. Now you can remove or hide distracting elements from your training or event.

Cisco Webex Meetings 40.4 for Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Google Assistant and Google Home Scheduler Command Support

Android users can now use their Google Assistant and Google Home devices to schedule Webex meetings. For more details, see Use Voice Commands on Your Mobile Device.


This was previously a trial feature that we’re now releasing for all users.

Mobile users can now use Google Assistant voice commands to schedule meetings from their phones and Google Home devices, without physically interacting with their devices directly.

“List Commands” for Google Assistant

When users say, “Okay Google, talk to Webex,” our introductory phrase now includes a recommendation to say, “list commands.” Google Assistant will then list all the voice commands that are available to them. This new command is also going to be placed in the Guest View Tips and Tricks section, to better inform first-time users making it easier for new users to discover Google Assistant voice commands.

Training Breakout Support for Mobile Users on VoIP Only Audio

There was a previous limitation that mobile users who connected to VoIP only meetings couldn’t connect to a Webex Training breakout session. This gap has been addressed, and users can now join breakout sessions in VoIP only meetings allowing Android participants to attend breakout sessions independent of their audio join method.

Android Automatic Motion Setup Improvement

When users select Deny location permission and Don’t ask me again for the first time, but then enable automatic motion detection, Webex Meetings prompts a dialog with a settings button that launches the permissions dialog again.

Meeting List Source Selection Improvement

First time mobile users are going to be offered a way to set up additional third-party meeting sources when they navigate to their meeting list and no Webex meetings are found.

Remove Password and Share Meeting Information

To align with other apps and improve our security, we're no longer including the meeting password when users share the function to copy their meeting information. However, invited mobile attendees will continue to be able to join directly from their meeting invite link without having to enter their password.

Self Sign Webex for the Amazon App Store

We have enabled Self Sign Webex in the Amazon app store. Amazon app store users will have to uninstall Webex Meetings for Android and reinstall it for future upgrades.

New Minimum Version for Android Users

The minimum version for Webex Meetings for Android is now 39.11.0.239110292. Users with earlier versions will be prompted to upgrade.

Shared Components from WBS40.2

Announcements

The WBS40.2 update has important announcements, which can be reviewed in the Announcements for the Cisco Webex Meetings Suite.

Cisco Webex Meetings WBS40.2 for iOS and Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Mobile Participant List and Search Improvements


It was previously announced that the participant list improvements would come with the WBS40.2 update. This feature has been delayed, and will come with a future update. Search improvements will still appear in the WBS40.2 update.

Mobile app participants are now grouped beneath a common video device whenever they’re joined and connected from the same conference room. Now, users can see who else is attending a meeting under a single video device.

Like the desktop app, users can also search for participants from a new search bar at the top of their participant list.


These improvements to the participant list aren’t available for FedRAMP-authorized Webex offerings.

Rotate Shared Images

Users who are sharing an image can now easily rotate it if the image is displaying incorrectly. This way, users don’t have to manually change the file itself.

"Meet Now" Improvements

Users with Meet Now meetings can now tap Return to Meeting on their meeting list to return to their meetings. This functionality is similar to scheduled Webex meetings and Personal Room meetings.

Cisco Webex Meetings WBS40.2 for iOS

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Siri Shortcut Improvements

Users now have a Siri Shortcuts field in their in-app settings, with start and join meeting recommendations and one-tap access to setting up a custom Siri shortcut.

Setting up Siri shortcuts was previously restricted for Apple users. With this change, we can give users much easier access to setting up their own custom Siri commands.

30 FPS Annotation Support

iOS users who are sharing content can now send annotations at 30 FPS. This smoother frame rate provides a better meeting and sharing experience.


Sharing content at 30 FPS isn’t available for FedRAMP-authorized Webex offerings.

Cisco Webex Meetings WBS40.2 for Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Toyota SmartDeviceLink (SDL) Support

Toyota drivers can soon experience Webex Meetings on their car dashboard without having to take out their phones. Mobile users with Toyota vehicles running SDL can now use Webex Meetings on Android devices to list and join meetings directly from their car dashboard. Once in the meeting, users can easily mute, unmute, and leave their meeting. This experience and platform is similar to our existing Ford Sync 3 integration.

The integration is going to be available on the:

  • 2020 and later Corolla

  • 2020 and later Corolla Touring

  • 2020 and later Corolla Sport

For more info on having a hands-free experience, see Use Voice Commands on Your Mobile Device.

For more info on SDL, see the SmartDeviceLink website and search for Toyota Corolla.

Samsung Bixby Voice Command Integration

Samsung mobile users can now leverage Bixby voice commands to join scheduled Webex meetings and Personal Room meetings. For more info on using voice commands, see Use Voice Commands on Your Mobile Device.


This feature was previously announced with the WBS39.11 update but was delayed and is coming with the WBS40.2 update.

Microsoft Office 365 Advanced Thread Protection (ATP) Safe Link Support

Android users who use Microsoft ATP safe links to protect their users from malicious email links can now still cross-launch into a Webex meeting from an email invitation. Previously, safe links would prevent them from doing this. This way, users who rely on safe links now have a seamless join experience into meetings.

For more info on ATP safe links, see the Microsoft website and search for ATP safe links.

Cisco Webex Meetings for Slack


Webex Meetings integrations with Slack aren’t available for FedRAMP-authorized Webex offerings.

Hosts can Share Recordings with Others Through Direct Messages

Webex Meetings hosts who recorded a meeting in Slack can now share the recording with individuals who aren’t in their channel. When they click Share for a recording in their recording list, they can search for a specific person to share the recording with.

Feedback from Users

Webex Meetings users in Slack can now provide feedback about Webex Meetings by entering the following command: /webexhelp feedback

Users can select a feedback type to either request new features or provide comments about current features.

Cisco Webex Meetings for Zendesk


Webex Meetings integrations with Zendesk aren’t available for FedRAMP-authorized Webex offerings.

Schedule Personal Room Meetings

Webex Meetings users in Zendesk who are assigned a support ticket can now:

  • Start an instant Personal Room meeting

  • Schedule a Personal Room meeting with a topic

  • Cancel a Personal Room meeting

These functions can be performed in a side bar in Zendesk.

When a user schedules, starts, or cancels the Webex meeting, the ticket submitter will be notified through a post in Zendesk and a public conversation note. The notification contains a meeting link for the submitter to easily join the meeting.

The notification contains the:

  • Meeting topic

  • Meeting date and time

  • Meeting duration

  • Meeting link

Shared Components from WBS40.1

Announcements

The WBS40.1 update has important announcements, which can be reviewed in the Announcements for the Cisco Webex Meetings Suite.

Cisco Webex Page Enhancements

Webex Meetings Help Widget in Modern View

There's now a new Webex Meetings Help widget on Webex site pages in Modern View! This feature allows users to perform custom searches, provides contextual articles from Cisco Webex Help Center, and displays new coach marks and tips for users.

The widget also allows users to perform custom searches for in-app help on Modern View pages.

Modern View Join Flow Improvements for Hosts

Signed out hosts now have a more optimized join flow for scheduled meetings. Now, they can connect to their meeting before the meeting start time, through a new link on their Meeting Details Page.

Previously, hosts had to sign in to their Webex site or desktop app to connect to a meeting before its scheduled start time. Now, this new join flow is clearer, and meetings can be started right away.

Desktop App Installation Flow Improvement from Google Chrome and Mozilla Firefox

For first-time visitors using Google Chrome or Mozilla Firefox on Windows, browsers automatically download the desktop app.

After this download, when the user visits the Webex site again on the same browser, they're allowed to join meetings through the web app or manually download the desktop app again. Through this feature, browsers don't automatically download the Webex Meetings desktop app upon every visit or block certain users from joining their meeting.

This improvement matches the existing behavior for Mac desktops.

Show the Full Webex URL in the Location Field on Email Invitations

Previously, the Location field would only display a generic Webex site URL. We updated this URL to be the full Webex Meetings join URL, for easier cross-launching into a Webex meeting.

Updated Differentiated Services Code Point (DSCP) Markings for Web Traffic

We're updating our DSCP markings on packets sent from the Cisco Webex cloud to meeting apps, to align desktop and web apps for TCP- and UDP-based media traffic. This way, users have a clear distinction between audio and video traffic from the desktop and web apps for network bandwidth prioritization.

The following is a summary of the current markings and changes:

  • Desktop app (Windows and Mac)

    • UDP Audio: EF (previously AF-41)

    • UDP Video: AF-41

    • TCP Audio: EF

    • TCP Video: AF-41

  • Web app

    • UDP Audio: EF (previously none)

    • UDP Video: AF-41 (previously none)

    • TCP Audio: EF (previously none)

    • TCP Video: AF-41 (previously none)

Cisco Webex Meetings WBS40.1 for iOS and Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Custom Disclaimer Support

Meeting attendees can now view customized disclaimers before joining the meeting. These disclaimers are set by site administrators of the meeting's Webex site. Mobile users can expect to be exposed to the same compliance disclaimers that desktop users see.

Simple Mode is now Audio-Only Mode

Simple mode is being renamed to Audio-only mode, with an updated icon to better identify the benefits of this feature. New mobile users can now more easily discover this feature while in a meeting.

"Audio Device" Wording Improvement

We renamed the option to switch between Bluetooth devices, phone, and device speakers from Audio device to Switch Speaker/Mic. This way, users can easily tell how to switch their audio output during meetings.

Video Callback Wording Improvement

The function to manually enter a video address has been renamed to Enter a Video Address to make the feature easier to find.

Cisco Webex Meetings WBS40.1 for Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Support for Editing Recording Titles

Like for meeting hosts on iOS, meeting hosts on Android can now edit their recording titles and share changes with the attendees from that meeting.

Cisco Webex Meetings for Microsoft Teams


Webex Meetings integrations with Microsoft Teams aren't available for FedRAMP-authorized Webex offerings.

Attendee Invite Look Ahead for Enterprise Users

Webex Meetings hosts in Microsoft Teams now have a look ahead capability when adding attendees to their meeting invitations. The look ahead feature searches through all users in the organization, and when hosts type the first three letters of an attendee's name, that person's email appears to make the experience easier. If more than one attendee has the same three initials, then a list appears for the host to select the appropriate person.

This feature makes scheduling Webex meetings from Microsoft Teams even easier, further supporting a similar integration of Webex Meetings and Microsoft Teams.

Cisco Webex Meetings for Blackboard Learn


Webex Meetings integrations with Blackboard Learn aren't available for FedRAMP-authorized Webex offerings.

Webex Education Connector for Blackboard Learn

Webex Education Connector now includes Blackboard Learn as a supported Learning Management System. With this support, instructors can now:

  • Schedule meetings

  • Start and join meetings

  • View recordings for past meetings

  • Schedule office hours

  • Create teams and spaces

  • Collaborate (through messaging, calling, and file sharing) with students

Instructors and students can leverage Webex capabilities to collaborate with Blackboard Learn. With this feature, there's no need for them to go to a Webex site or download Webex Meetings.

Shared Components from WBS39.11

Announcements

The WBS39.11 has important announcements, which can be reviewed in the Announcements for the Cisco Webex Meetings Suite.

Cisco Webex Page Enhancements

Desktop App Manual Download Access

Site administrators can now access both the Windows and Mac desktop app download links directly from the Downloads page of their Webex sites. Users who aren't site administrators only see the download for their OS on the Downloads page.

Cisco Webex Support

Support for High-Resolution Displays

Webex Support can now be used on high-resolution (above 1920x1080) displays!

Cisco Webex Meetings Web App 39.11

Participants Panel Enhancements

The Participants panel has been optimized so users can easily see who’s connected to which devices during a meeting. Users connected to the same device show grouped under the device’s name.

We've also added a Search bar at the top of the Participants panel to quickly find a specific user.

Web App In-Meeting Experience Changes when Joining Training Sessions

We’ve made some small adjustments to the web app in-meeting experience when joining a Webex training session. Now, the experience is like joining a meeting or event with the web app.

Cisco Webex Site Administration

Enable Short Video Addresses

Site administrators can now enable short video address formats in all their site’s applications and meeting invitations. The new video address formats are:

  • meeting_number@webex.com

  • personal_room_id.site_name@webex.com

Short video addresses are disabled by default. This setting is to give administrators time to update their Expressway configurations for the new @webex.com domain rules as outlined in the updated enterprise deployment guide. We recommend that you review your Expressway configurations to ensure that video addresses with the @webex.com domain can reach Webex using the DNS zones.

Video Mesh customers should note that calls using short video addresses don’t go through Video Mesh Nodes and connect to the cloud directly. If you’ve developed Video Mesh Nodes in your environment, we recommend that you keep this feature disabled to prevent unexpected direct connections to the cloud.

In addition, if your users are invited to another customer’s meeting and they have short video addresses enabled, those calls bypass Video Mesh Nodes and connect to the cloud directly. We plan to support Video Mesh nodes in a later update.


Enabling short video addresses isn’t available for FedRAMP-authorized Webex offerings.

This feature was previously announced with the WBS39.10 update but has been delayed and will come with the WBS39.11 update instead.

Enable Recording Disclaimers for Everyone Accessing a Recording

Site administrators can enable recording disclaimers to be displayed when someone views or downloads a recording. All users, including hosts, are presented with this disclaimer. Previously, hosts weren't presented with the disclaimer.

To access the meeting recording, users are required accept the terms of the disclaimer.

Multi-Point Video Session Type Removed

In Site Administration, we're removing the unused multi-point video session type option from the custom session type window.

This option is no longer being used by Webex Meetings.

Cisco Webex Meetings WBS39.11 for Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Samsung Bixby Voice Command Support

Mobile users can now leverage Bixby voice commands to join scheduled Webex meetings and Personal Room meetings on Samsung smartphones and tablets.

Audio Switch Improvements

Users who are connected to a Bluetooth or wired headset can now easily switch to their device’s speaker or other audio options.

File Type Sharing Improvements

Users can now share Microsoft PowerPoint files during a meeting from their Microsoft OneDrive accounts.

Cisco Webex Meetings API

Introduction of the REST API

We’re modernizing or Webex Meetings API offering by introducing a brand-new set of RESTful APIs for our most common pre-meeting and recording functions. With this offering, customers and partners can develop Webex capabilities onto their own tools and platforms to perform important tasks such as:

  • Scheduling, listing, updating, and deleting meetings

  • Retrieving and deleting recordings


The REST API integrations can only be developed and deployed to Webex sites at this time. The ability to add and permit integrations from third-party developers is going to be made available in a future update.

All existing API integrations implemented through alternative protocols such as XMLAPI or URLAPI aren’t going away. There are no plans to deprecate our existing APIs, although we do encourage developers to try out our newest APIs, as many future features are going to be introduced in this space.

See Cisco Webex for Developers for more info on our new APIs.

Third-party integration whitelist and blacklist support are available for customers who don’t want their organization to be exposed to third-party integrations. For more info, sign in to Cisco Webex for Developers and see the guides in the navigation menu.

If you don’t see the Webex Meetings API content after signing in, or if you need developer support for using the APIs, reach out to devsupport@webex.com.

Cisco Webex Meetings for Slack


Webex Meetings integrations with Slack aren't available for FedRAMP-authorized Webex offerings.

In-Meeting Notifications for Scheduled Personal Room Meetings

Slack users now receive real-time Webex meeting statuses for ongoing meetings in a Slack channel. The notification shows the number of in-meeting participants. Previously, this status notification only supported regularly scheduled Webex meetings. Now, we’re supporting Personal Room meetings too!

The real-time notification includes the following:

  • Current meeting participants

  • If a meeting started or is about to start

  • If a meeting ended

Slack users can also join a meeting from the notification.

With this feature, Slack users can see Webex meeting statuses and easily join when they want, for a seamless experience between Slack and Webex Meetings!

Known Issue with the Webex Meetings for Slack Integration

Webex meeting reminders have a Start button for hosts and a Join button for attendees. However, there is a limitation within Slack for these Webex Meetings reminders. The following changes are going to be made until that end state is possible:

  • When meeting hosts schedule a Personal Room meeting, they don't see a Join button in their notification message. They only see a reminder of their upcoming meeting.

  • When a meeting is about to start, hosts and invitees get a reminder of that meeting and a message to let them know they can list their meetings to easily connect.

Cisco Webex Meetings for Microsoft


Webex Meetings integrations with Microsoft aren't available for FedRAMP-authorized Webex offerings.

Third-Party Connectors can Cancel and Edit Webex Meetings

Microsoft Flow users can now define custom connectors for Webex Meetings. When in a third-party app, if a user edits or cancels a Webex meeting, the meeting is updated in Webex Meetings too.

Output parameters to third-party apps include:

  • Meeting duration

  • Meeting start time

  • Meeting end time

  • Host key

  • Meeting link

  • Meeting topic

  • Meeting password

With this feature, users can create custom automated workflows that require inputs to Webex Meetings from third-party apps and provide outputs to other third-party apps.

In-Meeting Notifications in Microsoft Teams

Webex meeting hosts and attendees can now see a real-time status in their Webex Channel and Webex Personal tabs.

The status appears when a meeting starts, and shows the:

  • Meeting time elapsed

  • Number of attendees- users can hover over this number to see the names of the attendees

  • Join button

With this feature, users can get a glimpse of their upcoming meetings and easily join them for seamless integration between Microsoft Teams and Webex Meetings!

Personal Tab and Channel Tab Recordings List in Microsoft Teams

Webex meeting hosts in Microsoft Teams can see a list of their recordings from all the Webex sites that they’re a part of in the Personal and Channel tabs. They can select a recording and play it back directly from the list. The last ten recordings are displayed in the recording list.

For each recording, users can download the recording and see the:

  • Time created

  • Duration

  • Size

  • Format

Recording Notifications in Channels and Direct Messages

Webex meeting users in Microsoft Teams now receive a notification about Webex and Personal Room recordings that were scheduled in the Channel tab. If a host scheduled a Webex or Personal Room recording in their Personal tab, only they receive the notification.

The status card shoes the meeting title, date, and a Play Recording button.

With this feature, users are now alerted when their recordings are ready, and can easily play them when they want!

Internal Flag to Enable Silently Downloading Webex Meetings

Microsoft Teams users who are connecting to a Webex meeting from Microsoft Teams for the first time are now prompted to download the Webex Meetings app. If they already have the app installed, they aren’t prompted.

Users are also prompted if they don’t have the app installed and:

  • Click the join link from their notifications

  • Join or start a Personal Room or Webex meeting

  • One-click join a meeting

The prompt asks if a user would like to download the Webex Meetings app.


Downloading and installing the Webex Meetings app is required to connect to meetings. If a user clicks Cancel, they can't connect.

Shared Components from WBS39.10

Cisco Webex Site Page Enhancements

The "Share Recordings" Email has a Fresh, New Look!

When hosts share a Webex recording with users, they receive an updated and simplified Recording is Available for Viewing email. Viewers can go to the video playback to watch and download the video if allowed on the site.

Recording-Related Options Moved to a New "Recording" Tab

You can now easily confirm or change your recording preferences in Modern View!

A Recording tab was added to the Preferences page in Modern View. Here you can enable transcripts and confirm or choose a new recording layout for your video-centric recordings.


Transcripts and video-centric recordings must be enabled for your site for you to enable or disable these features.

The Recording tab and related options aren't available for FedRAMP-authorized Webex offerings.

"My Files" Renamed to "My Recordings" in Classic View

Under My Webex, the My Files page was renamed to My Recordings for clarity. The My Webex Files page was also renamed to My Recordings.

Updates to the "Trouble Accessing Your Account" Links

In Classic View, users can go to Support > Help > Trouble Accessing Your Account to access links that help recover their account's username and password. These links have been updates so that users can quickly retrieve their account information and connect to meetings.

Audio and Video Session Type Settings for Personal Room Meetings

Modern View users can now apply their audio and video preferences to Personal Room meetings. With this update, Personal Room meetings use the same settings as scheduled Webex meetings:

  • If a user has set their Modern View preferences, Personal Room meetings use those settings.

  • If a user has never set their preferences, Webex Meetings retrieves the settings from a user-defined standard meeting template.

  • If there's no site-level standard meeting template, Webex Meetings retrieves the settings from the system-level default template and settings.

The following settings are applicable to Personal Room meetings:

  • Scheduling

    • Meeting type

  • Audio and Video

    • Audio connection type

    • Display toll-free number

    • Display global call-in number to attendees

    • Enable teleconference CLI authentication when participants call in

    • Integrated VoIP

    • Attendees call in

    • Attendees receive call back (call-in is also available)

    • Allow access to teleconference via global numbers

    • Entry and exit tone

Microsoft Office 365 Calendar Synchronization

Modern View users can configure their meeting list to call the Office 365 API to add Office 365 Webex meetings into their browser meeting list. Any duplicates that Webex Meetings finds are merged.

Site administrators can also enable and disable this feature at an individual and organizational level. By default, synchronizing with the Office 365 calendar is disabled.


If individual and organization-level authorizations don't exist for a Webex site, browser pages don't list Office 365 calendar entries.

Meetings Registration Support in Modern View

Modern View hosts can add registration requirements to the meetings that they schedule, like in Classic View.


The registration experience that invitees use matches the current experience from Classic View.

Modern View Access to Attendee and Meeting Privileges

Users who schedule their meetings in Modern View can now access attendee and meeting privileges while scheduling, like in Classic View.

Attendee privileges include:

  • Saving meeting files

  • Printing meeting files

  • Annotating shared content

  • Viewing the participants list

  • Viewing video thumbnails of other participants

  • Controlling the app with a web browser or remote desktop

  • Viewing meeting documents

  • Viewing meeting pages

  • Privately contacting the operator

  • Chatting with the host, presenter, and other participants

Meeting privileges include:

  • Chatting with other meeting participants

  • Enabling sending video during the meeting

  • Notes during meetings

  • Closed captioning during meetings

  • File transfers during meetings

  • Sharing rich media content

"Join Before Host" and "Account Required" Options Moved to the Main Scheduler

The Join Before Host and Account Required options in the Modern View Preferences page have been moved to the main scheduler options. Hosts can now enable and disable these options while scheduling meetings.

Retirement of Post-Meeting Landing Page lp.webex.com

Enterprise customers are no longer going to see the promotional marketing page after starting a meeting. Instead, they're taken to either:

  • The Meeting Details Page, if they're using the new and simplified join flow

  • A generic Thank You for Using Webex page if they aren't using the new and simplified join flow

Hosts who previously configured a custom URL for the post-meeting experience are still going to be navigated to that custom URL after the meeting ends.

Google and Microsoft Office 365 Download Links

On the Downloads page, users can access the stores for the Google and Office 365 plugin installations. If a site administrator previously configured a custom URL for the Downloads page, users are still taken to that custom URL, without seeing this page.


Site administrators can disable Google and Office 365 downloads so that this content doesn't appear on the Downloads page.

Meeting Number Join Improvement for Guests

When guests enter the meeting number in the guest page through the Enter Meeting Information field, Webex Meetings takes them to the Meeting Details Page. Here, they can easily view the details and choose whether to join through the desktop app or web app. This new flow replaces the old one of immediately taking users directly to the meeting.

Webex Support for the Google .new Domain

With the WBS39.9.2 update, users could use the .new domain as a shortcut to start Personal Room meetings! Just type webex.new, letsmeet.new, or mymeet.new on your browser to start your Personal Room.


Users must be signed in to the desktop app to experience the full convenience of this new feature.

Support for the .new domain isn't available for FedRAMP-authorized Webex offerings.

Enterprise Live Streaming from Webex Meetings (Beta)


Enterprise live streaming is only available for WBS39.5.13 and later sites.

Users with desktop apps older than WBS39.10 see the older product name for IBM live streaming. It was previously referred to as IBM Cloud Video.

More businesses are leveraging the power of video to engage with large audiences, like in corporate townhalls, executive webcasts, and trainings. Webex Meetings now allows users to stream the meetings to Enterprise Video Platforms from Cisco partner IBM.

With the native IBM Cloud Video integration, users can easily deliver live video and content to thousands of viewers from their meeting.


Administrators must enable the streaming to IBM Cloud Video from Webex Site Administration or Webex Control Hub, and users must have valid accounts for IBM Cloud Video to start streaming.

Site administrators will see the new live streaming options in Webex Site Administration and Webex Control Hub on November 15, 2019.

Enterprise live streaming isn't available for FedRAMP-authorized Webex offerings.

Cisco Webex Meetings for Slack


Webex Meetings integrations with Slack aren't available for FedRAMP-authorized Webex offerings.

Slack doesn't support accounts on the meetings.webex.com or meetingsln.webex.com domains.

Update Slack User Statuses

Slack users can see when other users are attending a Webex meeting in real time. When a user is in a meeting, there's an indicator next to their name, and shows that they're In a Webex meeting.


This feature is only available for paid Slack accounts.

Hosts can List Recordings and Play or Share them in a Channel

Hosts can use the common /webex recordings to list their last ten recordings. For each recording, the following information is available:

  • Meeting title

  • Date and start time

  • Meeting duration

  • Play Recording button

  • Share Recording button

Sharing a recording shares it to the channel that the meeting was in.

Scheduled Meeting Reminders in the Channel

Meeting hosts and attendees can receive a reminder in the channel conversation stream for a meeting and see how many minutes there are until a meeting.

Launch a Personal Room Meeting Through the Call Button

Users with a Personal Room configured can start a Personal Room meeting by clicking on the Call button.

Cisco Webex Meetings for Microsoft Teams


Webex Meetings integrations with Microsoft aren't available for FedRAMP-authorized Webex offerings.

Channel Tab Updates

Meeting hosts in Microsoft Teams can invite all channel members by default when scheduling a meeting in the Channel tab. Other users outside of the Channel tab can also be invited.

Real time end-of-meeting notifications are also now posted in the Channel tab.

Users also see all their meetings listed in their calendar. Meetings that were scheduled in the channel that they're in are highlighted with a star icon.

Cisco Webex Site Administration

Enable Short Video Addresses

Site administrators can now enable short video address formats in all their site's applications and meeting invitations. The new video address formats are:

  • meeting_number@webex.com

  • personal_room_id.site_name@webex.com

Short video addresses are disabled by default. This setting is to give administrators time to update their Expressway configurations for the new @webex.com domain rules as outlined in the updated enterprise deployment guide. We recommend that you review your Expressway configurations to ensure that video addresses with the @webex.com domain can reach Webex using the DNS zones.

Video Mesh customers should note that calls using short video addresses don’t go through Video Mesh Nodes and connect to the cloud directly. If you’ve developed Video Mesh Nodes in your environment, we recommend that you keep this feature disabled to prevent unexpected direct connections to the cloud.

In addition, if your users are invited to another customer’s meeting and they have short video addresses enabled, those calls bypass Video Mesh Nodes and connect to the cloud directly. We plan to support Video Mesh nodes in a later update.


Enabling short video addresses isn't available for FedRAMP-authorized Webex offerings.

Changes to Integration Settings

With the WBS39.10 update, integration settings for apps such as Microsoft Office and IBM Lotus Notes are going to be changed:

  • Manually installing the Webex Meetings desktop app installs all integrations for integrated apps that are currently on the device.

  • IT administrators can control integration features through parameters listed in the mass deployment guide.

  • For Microsoft Outlook, users can enable or disable the integration by going to File > Manage COM Add-Ins.

Use Retention Policies to Manage Meeting Recordings

Users on Webex sites that are linked or managed with Webex Control Hub can apply retention policies defined in Control Hub to their meeting recordings. Previously, only Webex sites managed in Webex Site Administration could use the Support Recording Auto-Deletion Policy feature. This way, site administrators can configure the number of recording retention days before a recording is permanently deleted from a site.

Manage "Join with Video Systems" in User Privileges

Joining meetings using video systems has been a core part of Webex Meetings for a long time. With these updates in Control Hub, it's easier to manage these capabilities for your users:

  • Manage users' abilities to join through video systems is now done through the User Privileges section instead of the Services Enabled window.

  • Webex Collaboration Meeting Rooms were removed from the subscription summary page, since joining meetings using video systems is part of the core product and not a licensed feature.

  • Webex Collaboration Meeting Rooms were removed from the service auto-assignment template. When you create new users, their meetings are automatically enabled with video system access.

  • The user export CSV file doesn't contain the Webex CMR column anymore. These column values are also no longer applied when importing a CSV file.

  • Administrators can continue to bulk manage users' ability to have video systems enabled through the Bulk Manage feature in the site-level settings.

Webex Control Hub Analytics Page Revamp

With the WBS39.10 update, there are new meetings analytics insights added with out user interface revamp! Users can expect to see:

  • Top used key performance indicators at the top of the screen, including:

    • Average meetings per host

    • Total unique hosts

    • Total meeting minutes

    • Average minutes per meeting

    • Total participants

    • Average participants per meeting

    • Meetings which leveraged video

    • Percentage of meetings which leveraged video

  • New charts to see information about

    • Meeting join type breakdowns and trands

    • Richer video insights based on participants, meetings, and percentage spent sending video

    • Top and bottom Webex users

    • Location usage

  • Date selectors and date range displays for clarity

  • More modern interfaces and richer visuals

  • Report generators with reports that administrators can customize based on set parameters


Updates to the meeting Analytics page isn't available for FedRAMP-authorized Webex offerings.

Getting Access to a Site's Analytics and Troubleshooting Just Got Easier

Linking Webex sites with Cisco Webex Control Hub is the bridge for administrators to see detailed usage insights and troubleshooting info for their sites. Linking a site attaches it to an existing organization or creates a new organization in Control Hub for administrators to view and manage site info.

We previously announced with the WBS39.7 update that customers can easily link their site with Control Hub by selecting a target organization in Site Administration. Our algorithms suggest the target organization by looking at attributes such as an administrator’s emails and the site’s licensing info with Cisco.

We put this feature on hold earlier. Now, we are enabling this feature in phases. Site administrators can see this functionality in Site Administration before Dec. 15, 2019.

Experience the power of Analytics and Troubleshooting by linking your Webex site to a Control Hub organization!

Cisco Webex Meetings WBS39.10 for iOS and Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Mobile Device Management (MDM) Appconfig Support

Site administrators can now take advantage of MDM solutions to set and manage key functions for their users' Webex Meetings mobile apps.

Several configurations that MDM managers can set include:

  • Requiring mobile users to sign in to a specific SSO site

  • Enabling or disabling app notifications

  • Enabling or disabling camera access

  • Setting up the mobile meeting calendaring source (such as Webex servers, calendar scraping, and Office 365)

  • Enabling or disabling device pairing

Cisco Webex Meetings WBS39.10 for iOS

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

iPadOS Support

Users can now officially use Webex Meetings on the latest iPad OS, iPadOS 13.1.3, with no need to revert to a previous version of Webex Meetings.


Opening the Webex Meetings mobile app from the iPadOS calendar or Safari browser while using desktop mode isn't supported.

End of iOS 9.0 Support

We're officially discontinuing iOS 9.0 support. Existing users can still use their existing mobile apps, but can't upgrade their apps if they're still on a device running iOS 9.0.

Mute while Annotating Support

Users can now mute and unmute themselves when sharing content, viewing shared content, or annotating shared content, like in Webex Meetings for Android.

Dual Camera Support

Users can now share live content through their device's back camera while remaining as a video participant through their device's front camera.

Cisco Webex Meetings WBS39.10 for Android

See the Cisco Webex Meetings Mobile App Resources for more info on the Webex Meetings mobile app.

Dual Screen Mode for Samsung DeX

Users can continue to multitask on their Samsung phone while attending a Webex meeting from their monitor that’s connected through Samsung DeX mode. Users can use Webex Meetings from either their mobile or desktop screens and share content from either screen as well.

Dual screen mode is supported on the following devices:

  • Galaxy S8

  • Galaxy S8+

  • Galaxy S8 Active

  • Galaxy S9

  • Galaxy S9+

  • Galaxy Note9

  • Galaxy Tab S4

  • Galaxy S10e

  • Galaxy S10

  • Galaxy S10+

Google Assistant Scheduler Support

Users can now use voice commands to schedule Webex meetings with Google Assistant.

Automatically Connect to Video Devices

Users can now enable and disable automatic connection with video devices, like in Webex Meetings for iOS.

Share Pictures from a Device's Files

Users can now share any image files directly from their device's local file system. These files aren't transferred or stored within the Webex Meetings app or uploaded to our servers.

Simple Mode Support

Users can now enable Simple mode, where users can save their device's battery by simplifying the meeting experience. The core Mute function is still available while using Simple mode. This mode also automatically turns off sending video and sharing, allowing for more reduced battery usage.

The app can also automatically enable Simple mode if it detects that the device is moving faster than 25 miles per hour. For example, if a user is driving while in a meeting, Webex Meetings detects the device's movement and enables Simple mode. This setting ensures that users aren't distracted while meeting on the go.


Users can disable automatic motion detection in their app's settings.

Shared Components from WBS39.9

Cisco Webex Meetings

The "Recording is Ready" Email has a Fresh, New Look!

When your Webex recordings become available, you'll receive an updated and simplified email. Viewers are now directed to the video playback in Modern View on their Webex site.


This email template update isn't available for FedRAMP-authorized Webex offerings.

Change the Default Layout for Video-Centric Recordings

What's not to love about video-centric MP4 recordings? They're smaller in size, process faster, and have superior quality, compared to standard MP4 recordings. Now you can choose your favorite layout for your recordings.

Previously, video-centric recordings offered one layout. Now users can choose from three recording layouts:

  • Video thumbnails view: When content is being shared, viewers will see the shared content in the meeting window. When content isn't being shared, viewers will see video of the active speaker in the meeting window. In both cases, viewers will see up to five speaker thumbnails on top of the meeting window. Video thumbnails view was previously the only layout for video-centric recordings.

  • Active speaker view: When content is being shared, viewers will see a single thumbnail of the active speaker in the upper right corner of the screen. When content isn't being shared, viewers will see video of the active speaker in the meeting window.

  • Content-only view: When content is being shared, viewers will see the shared content in the meeting window. There won't be video thumbnails, since speakers won't be captured in the recording. When content isn't being shared, viewers will see a black screen.

To confirm or change your default recording layout, log into your Webex site, and in Modern View, go to Preferences > Scheduling > Recording view, and choose which recording layout that you want. Click Save to save any changes that you made. This layout applies to all your recorded Webex meetings and events going forward.


Video-centric recordings and layouts only apply to NBR (cloud) MP4 recordings for meetings and events, for streaming playback and downloading videos. The recording view setting isn't available for local or standard NBR (cloud) MP4 recordings. This recording view preference only applies to meetings that you're the host of.

Tracking Code Reminder Support in the Modern View Scheduler

Site administrators can now require hosts to select a tracking code when scheduling a meeting in Modern View. Tracking codes are created and managed by site administrators.

Host schedulers can also access a toggle to enable or disable notification emails that they schedule.

Early Access: Faster and Easier Meeting Join Using Short Video Addresses

We're excited to announce early access for our short video address feature! Users can now join meeting faster with a shorter, common video address format. And the best part: you don't have to worry about your existing scheduled meetings, because we have full backward compatibility. The longer video address format will continue to work, as we know you have meeting invites with the longer format on other users' calendars.

With this update, you'll be able to call meeting_number@webex.com to join meetings in addition to the old meeting_number@site_name.webex.com format. Both formats will work, but shorter is easier to remember and use to join meetings. Users also don't need to know the site name for a Webex meeting or event to join! Been invited to a meeting with a Personal Room ID? You can now also join that meeting by calling personal_room_id.site_name@webex.com.

Short video addresses also allow network administrators to maintain global routing rules for @webex.com domains on their call control and firewall traversal components, instead of creating site-specific ones.

Lastly, if you have attendees with Skype for Business apps joining your meetings, they can use the SIP video address in the invite, instead of using a specifically constructed Skype for Business video address.

For more info on the short video address format, see https://help.webex.com/n4rpkyeb/.


In this WBS39.9 update, users using Video Mesh are advised to continue using the longer format with meeting_number@site_name.webex.com, since short format calling results in the call bypassing Video Mesh nodes. This will be fully addressed when short video addresses are generally available in upcoming updates.

This feature isn't enabled by default. You can submit a provisioning request to your partner if you have one, TAC, or your CSM to enable it for your sites. This might be useful if you want to validate the new behavior on example-test.webex.com, but want to keep your day-to-day meetings unaffected on example.webex.com.

Early access for short video addresses isn't available for FedRAMP-authorized Webex offerings.

Cisco Webex Events and Cisco Webex Training

Upload Size Limit

Users who upload Webex Events and Webex Training course material while scheduling events and sessions will only be able to upload files smaller than 200MB.

Cisco Webex Meetings for Slack


Webex Meetings integrations with Slack aren't available for FedRAMP-authorized Webex offerings.

Localization Enhancements

Slack users will now be able to select Portuguese, Spanish (Latin America), and English (UK) with the Webex Meetings integration.

Integrate with Meeting and Call Notifications for Personal Room Meetings

When a Slack user starts a Personal Room meeting, they will now receive notifications within the Slack conversation stream when the meeting starts and ends. Status cards will also be updated to show when participants join or leave the meeting.

Schedule Webex Meetings Using Command Lines

Slack users can now schedule a Webex meeting by using the following command:

/webexschedule [myroom] <today/tomorrow><hh:mmAM/PM>

For example, to schedule a Webex meeting today at 10 a.m., you would use: /webexschedule today 10:00AM.

If the myroom element is included, a meeting is scheduled in your Personal Room. For example, to schedule a Personal Room meeting tomorrow at 3 p.m., you would use: /webexschedule myroom tomorrow 3:00PM.

Start Meeting Button for Meetings Scheduled Within Ten Minutes

Webex meeting hosts within Slack now have a Start Meeting button appear privately in their Slack conversation stream if the meeting is scheduled within the next ten minutes. The Start Meeting button appears in the following scenarios:

  • When the host uses the /webex command and doesn't have a Personal Room.

  • When the host uses the /webexschedule command and the meeting start time is in less than ten minutes.

  • When the host uses the /webexschedule myroom command and the meeting start time is in less than ten minutes.

Cisco Webex Meetings for Microsoft


Webex Meetings integrations with Microsoft aren't available for FedRAMP-authorized Webex offerings.

Webex Meetings Connector for Microsoft Flow

Microsoft Flow users can now define custom connectors, which include Webex Meetings. Users can create custom automated workflows that require inputs to Webex from a third-party app and provide triggers to other third-party apps.

For example, this action from the input parameters is that a Webex meeting is scheduled.

Output parameters to other third-party apps include meeting duration, end time, host key, join meeting link, meeting topic, password, and start time.

End Meeting Notifications

When a meeting ends, Microsoft Teams users will now automatically receive a meeting end notification in the Microsoft Teams channel conversation stream.

Webex Meetings Personal Tab in Microsoft Teams

Microsoft Teams users now have access to a Webex Meetings Personal tab from the Chat left rail.

In the Personal tab, Microsoft Teams users can schedule a regular meeting or a Personal Room meeting on their preferred Webex site. They can also invite individuals or all members of a channel to a meeting.

Hosts will receive real-time end-of-meeting notifications when they schedule a meeting in their Personal tab. When a host updates, starts, or creates a recording of a meeting that was scheduled in the channel, the notifications will also be posted in that channel's conversation stream. But when a host updates a meeting that was scheduled in their Personal tab, then the notification will only be sent to the host.

Hosts can see all meeting on their Personal tab calendar, whether or not the meetings are scheduled in the channel.

User Feedback from Microsoft Teams

Microsoft Teams users can now provide feedback to Webex by clicking on a Feedback link within their Webex tab. Once they click the link, a pop-up allows them to select the type of feedback that they want to provide, whether it's to request a new feature or an enhancement to an existing one. They can also select which area of the product they want to give feedback on, and also write a detailed description. Once a user submits feedback, they will receive an acknowledgment.

Cisco Webex Meetings Web App 39.9

Use "Call My Computer" in the Microsoft Edge Browser

Web app users can now use the Call Using Computer option in the Microsoft Edge browser, version 77.0.235.20 and later.

In-Meeting Experience Changes

We have made changes to the in-meeting audio controls when attending events through the web app. Now, in-meeting dialogs align more closely with the Webex Meetings desktop experience.


This in-meeting experience change isn't available for FedRAMP-authorized Webex offerings.

Cisco Webex Meetings Mobile 39.9 (Android)


These Android features aren't available for FedRAMP-authorized Webex offerings.

Pin Participant Video in the Video Panel

Hosts or presenters can now pin a video for all participants, so that the pinned video appears on everyone's screens. Attendees can also pin a video to be front and center for their own display.

File Content Sharing Support

Android users can now share files directly from Box and Google Drive cloud storage solutions, similar to iOS.

Cisco Webex Meetings Mobile 39.9 (iOS)

Simple Mode Support

iOS users can now enable Simple Mode, where users can save their device's battery by simplifying the Webex Meetings app's functions. Users can still easily access core functions such as Mute during meetings. This mode also automatically turns off sending video and sharing, allowing for more reduced battery usage.

Annotations and Mute Button

iOS users are now able to easily mute and unmute themselves while annotating, similar to Android.


Mute while annotating support isn't available for FedRAMP-authorized Webex offerings.

Virtual Background Support for iPad

iPad users can now use the same virtual background feature that we included in the WBS39.8 update for iPhones.

iPad Pro 2018 Keyboard Support

iPad Pro users can now use attached external keyboards to type in the Webex Meetings mobile app.

Shared Components from WBS39.8

Cisco Webex Meetings

Internet Explorer 11 Support for Modern View

Modern View can now be viewed on Internet Explorer 11 browsers. For existing Internet Explorer 11 users, if Modern View still isn't accessible, we recommend making sure that your device is updated with the latest Window updates, clearing your browser's cache, and manually refreshing the page.

Modern View Extension Download Support

As part of creating a faster join experience for users, we'll also be offering the ability to download an optional browser extension for certain browsers. Google Chrome, Mozilla Firefox, and Safari users will be able to enjoy a fast and seamless join experience.


Windows users who install this extension on a Google Chrome browser must manually enable this extension.

Support for macOS Catalina (Version 10.15)

Support for macOS Catalina will be releasing for lockdown customers in a patch in the near future!


We recommend not to upgrade to macOS 10.15 until the patch is released, as you won't be able to schedule, start, or join meetings through the desktop app. However, the web scheduler can still be used to schedule meetings, and the web app can be used to connect to meetings.

For more info on macOS Catalina support, support for earlier versions, and caveats, see https://help.webex.com/73zvl3/.

Cisco Webex Meetings for Slack

Update Scheduled Meetings in Slack

Slack users can now edit any upcoming Webex meetings. From their list of meetings, they can edit the:

  • Meeting title

  • Password

  • Date and time

  • Attendees

Schedule an Instant Meeting in Slack

Slack users can now start an instant Webex meeting by clicking Call from Slack. If users have a Personal Room configured, then the instant Webex meeting will use their Personal Room.

Real-Time Meeting Notifications in Slack

Slack users will now receive real-time Webex meeting statuses for an ongoing meeting in a Slack channel. This notification shows the number of in-meeting participants, and only applies to a meeting scheduled in Slack using the Webex Meetings app.

The real-time notification includes the following info:

  • Meeting title

  • Current meeting participants

  • If a meeting started or is about to start

  • If a meeting ended

Slack users can also join a meeting from the Webex Meetings notification. Notifications only work for Webex meetings that are scheduled within Slack. Personal Room meetings aren't yet supported.

End-of-Meeting Notifications in Slack

Slack users will now see an end-of-meeting notification in the Slack channel conversation stream. The end-of-meeting notification includes the following info:

  • Meeting title

  • End time of the meeting

  • Length of the meeting

  • Number of meeting participants

Notifications only work for Webex meetings that are scheduled within Slack. Personal Room meetings aren't yet supported.

Schedule Personal Room Meetings in a Slack Command Line

Slack users that have installed the Webex Meetings bot can now schedule a Personal Room meeting from the command line within a Slack channel. The command format is as follows: /webexschedule myroom.

All members of the Slack channel from which the Personal Room meeting was scheduled are invited to the meeting. However, extra attendees who aren't members of that Slack channel can also be invited.

Meeting Recording Notifications in Slack Channels

Slack users will now receive a notification in their Slack channel when a meeting recording is ready to view. They can also view the recording from the notification.

Cisco Webex Meetings for Microsoft Teams

Use the Chat Messaging Extension to Share a Link to a Webex Meeting

Microsoft Teams users can now use the Cisco Webex Meetings messaging extension in a channel conversation, group chat, or private chat to share a Join button for a meeting in their Personal Room or for a Webex-scheduled meeting.

From the dialog that appears, users can select Share Meeting Link to share a link for a Webex-scheduled or Personal Room meeting. Users can also enter the meeting number to share a link.

The meeting information is added to the conversation or chat message. They can start the meeting, and others can join the meeting by selecting Join.

Cisco Webex Events

Webex Events Email Template Redesign

More Webex Events email templates that weren’t updated in our WBS39.7 update will be redesigned. Existing customized templates that are saved as default site, user, or event templates are saved and won’t be impacted. However, existing customized templates will be overwritten if a site administrator updates them or reverts them to the default template.

For more info on how the templates were updated, see: https://help.webex.com/mj2cls/.

The following templates were changed to iCalendar format:

  • Absentee Followup

  • Attendee Joins Before

  • Email Delivery Confirmation to Host Email

  • Event Updated to Approved Registrant

  • Event Center Invitation

  • Event Center Invitation for MkC

  • Panelist Joins Before

Administrators can still switch between iCalendar and iCS format if they don’t want to take advantage of the new iCalendar invite experience. However, other UE template changes will still be applied, independent of this option.


Starting from the WBS39.7.4 EP update (and also included in the WBS39.8 update), we're enabling support for customizable templates, with this new behavior:

  • Existing customers who haven't modified their customized templates continue to not be impacted.

  • Users who wish to continue to customize their templates should revert to the default email templates first, and then update their templates again.

  • Users will no longer be able to add a header or footer image to their invitations in a direct upload, in the way that existed before and up to WBS39.7. However, starting from WBS39.7.4, users are able to incorporate header and footer images by changing the HTML code directly while customizing a template.

Cisco Webex Meetings Site Administration

Advanced Diagnostics for Meetings in Cisco Webex Control Hub

Diagnostics in Control Hub enables Help Desk and IT administrators to investigate and respond to customer complaints about Webex Meetings experience issues. With this update, Advanced Diagnostics will provide a drill-down per participant in meetings, with richer insights about participant environments, how they joined, and expanded quality of service data. These diagnostics will also be updated every minute!

The following diagnostics data will be available with this update:

  • Participant Environment Details - hardware make and model, microphone speaker, and camera information

  • Meeting Join Information - server media node region, connection type (Wi-Fi, Ethernet, cellular), network transport type (UDP/TCP)

  • Quality Metrics Over Time (Updated Every Minute) - packet loss and latency


These quality metrics will have transmitting and receiving data where appropriate, and will apply to audio, video, and sharing where appropriate.

Disable the Download Banner from Modern View

Site administrators can now disable the banner on the Modern View dashboard that instructs users to download the Webex Meetings desktop app.

Cisco Webex Meetings Web App 39.8

Improved Messaging when Joining VoIP-Only Meetings in Internet Explorer or the Microsoft Edge Browser

We've improved the experience when trying to join VoIP-only meetings through the web app in browsers where Call Using Computer isn't supported. Now, when trying to join a VoIP-only meeting with the web app on Internet Explorer or the Microsoft Edge browser, users will see a message that informs them that their browser doesn't support calling through the computer. The message will also instruct them to either join from a different browser such as Google Chrome or Mozilla Firefox, or to join through the desktop app.

Cisco Webex Meetings Mobile 39.8 (Android)

Annotation Tool Improvements

Mobile users are now able to draw borders around an enclosed area, then move those contents to another location within the same shared canvas. Android users are now also able to undo previous actions using an extra toolbar option, similar to iOS.

Android Q and Whiteboard Support

With this update, Android Q is now officially supported.

Android users can now also launch their own blank whiteboard, similar to iOS and the desktop app.

New Default Video Settings

First-time Android users on newer devices will now have high-definition video enabled by default in their in-app settings.

Google Home Device Support

For the first time ever, Android users can integrate a collaboration and video conferencing service with a Google Home device. Users will now have access to their Webex meeting recording playback directly from their Google Home devices, and we will support voice commands to list and play recordings.

For more info on setting up Google Home devices to use Webex Meetings, see: https://help.webex.com/p1j4si/.

Microsoft OneDrive File Sharing Support

Android users are now able to share files directly through their Microsoft OneDrive shared storage accounts.

Third-Party Cross-Launch while Passing Credentials

Third-party apps that cross-launch an OAuth-authenticated user into Webex Meetings can now send credentials from the third-party apps themselves. This way, users will have the same attendee name appear in their Webex meeting's participant list, without confusion.

Cisco Webex Meetings Mobile 39.8 (iOS)

Third-Party Cross-Launch while Passing Credentials

Third-party apps that cross-launch an OAuth-authenticated user into Webex Meetings can now send credentials from the third-party apps themselves. This way, users will have the same attendee name appear in their Webex meeting's participant list, without confusion.

Annotation Tool Improvements

Mobile users are now able to draw borders around an enclosed area, then move those contents to another location within the same shared canvas.

iOS13, Dark Mode, and CarPlay Support

Our Webex Meetings mobile app is now officially supported on iOS 13.

As part of this update, we're introducing Dark Mode support on iOS. Mobile users will be able to select a default Light or Dark mode in their in-app settings, or let the system automatically decide based on environmental conditions set by the device itself.

iOS 13 will also be introducing a native calendar in its CarPlay Dashboard, and we'll be making sure that Webex Meetings can be directly cross-launched from that calendar.

Virtual Background Support

iOS users are now able to select a virtual background for their self-video while participating in meetings. We'll provide a few default images, and also allow users to select their own.

Users can still blue their background instead, and will be able to make this selection while choosing a virtual background.

Cisco Webex Meetings XML API 39.8.0

Enable Cross-Origins Resource Sharing (CORS) Limits

If a user needs to access Webex Meetings XML API through a web browser, they can now submit requirements to Webex Technical Support. Requirements must include the following info:

  • The CORS site's fully qualified domain name

  • The Webex site that they want to access

For example, a user may want to use the site https://www.example.com to access the Webex site example.webex.com.

Shared Components from WBS39.7

The temporary lockdown for WBS39.7 sites is being removed on Jan. 10, 2020. For more info, see the Webex Meetings Suite Lockdown Announcements.

Cisco Webex Meetings

Webex Meetings Notification Support in Slack

Slack users can now integrate Webex Meetings into their Slack accounts to see meeting and call notifications. During an ongoing meeting, Slack users can see:

  • The current meeting participants

  • If a meeting started or if a meeting is about to start

  • If a meeting has ended

Slack users can also join a meeting from the Webex Meetings notification. Notifications only work for Webex meetings that are scheduled within Slack. Personal Room meetings are not yet supported.

Public Meeting Support in Modern View

Users in Modern View can now view public meetings when they search for meetings. Both guests and signed-in users will be able to search for public meetings.

Users can now also schedule public meetings in Modern View.

Modern View Meeting List Improvements

Modern View users will automatically be able to integrate their Google, Facebook, and Microsoft Office 365 accounts to their Webex account by default. Site administrators can still disable the integration.

The Meeting Details Page was redesigned, and will now allow access to People Insights content directly from the redesigned participant list.

Changes to PSTN Dial-in Plans

The Webex PSTN Toll Dial-In country coverage, included within Webex Meetings offer at no additional cost, will expand to include an additional 11 countries: Bulgaria, Costa Rica, Cyprus, El Salvador, Georgia, Malta, Peru, Puerto Rico, Romania, Turkey, and Ukraine. This new country coverage will be available to all existing and new customers by August 9, 2019.

The Webex PSTN Premium Toll Dial-in country coverage, available through our usage-based Committed Audio offer, will expand to an additional nine countries: China, Indonesia, Kenya, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, and Vietnam. This new country coverage will be available for ordering on August 18, 2019.

The Webex PSTN Toll-Free Dial-in country coverage, available through our usage-based Committed Audio offer, will expand to an additional 14 countries: Bahamas, Belize, Botswana, Brunei, Honduras, Malta, Moldova, Monaco, Oman, Paraguay, Peru, Serbia, Trinidad & Tobago, and Turks and Caicos. This new country coverage will be available for ordering on August 18, 2019.

Cisco Webex Events

Webex Events Email Template Simplification

Event templates will be simplified to match the recent Webex Meetings template redesign in previous releases. In addition to this, Web Scheduler invitations for your events will change to iCalendar format on your WBS39.7 site. The new iCalendar format has tremendous advantages compared to the previous .ics attachment format, which forced users to open file attachments to accept their meetings. iCalendar users can accept the meeting directly through their email service interface.

With this new format:

  • Users can accept or decline directly on the invite.

  • Events are automatically pushed to the user's calendar without opening the email notification.

  • Users will get automatic notifications from the calendar.

  • It has a consistent look and feel with the Webex Meetings desktop app and Microsoft Outlook integration invitations.

This will deliver a better experience to users. Also, administrators can turn this off for their site in there are any issues.

Note that email template simplification isn’t yet supported for Cisco Webex Training invitations.

Certain third-party calendar apps may not support the new button formatting within these invitations. Customers who rely on these unsupported apps will have access to a Site Administration option to toggle back to a meeting invitation link instead of a button. This toggle only applies to impacted Events templates.

All existing customized Event templates will be simplified as well, but will retain most of their existing functions. However, existing customized templates will be overwritten if a site administrator updates them or reverts them to the default template.

For more info on how the templates were updated, see https://help.webex.com/mj2cls/.

The following templates were changed to iCalendar format:

  • Enrollment Approved

  • Enrollment Pending

  • Enrollment Rejected

  • Event Canceled Emails to Alternate Hosts

  • Event Canceled Emails to Attendees

  • Event Canceled Emails to Host

  • Event Creation Notification

  • Event Creation Notification for MkC

  • Event In Progress Notification

  • Event In Progress Notification (Panelist)

  • Event Reassigned Email Message

  • Event Reminder to Host Email

  • Event Updated for Alternate Host

  • Event Updated to All Attendees

  • Event Updated to All Panelists

  • First Event Reminder

  • Second Event Reminder

  • Invitation for Alternate Hosts

  • Invitation to Participants that does not Require Enrollment

  • Invitee Invitation for Private Event

  • Invitee Invitation for Public or Unlisted Event

  • Panelist Invitation

  • Thank You for Attending

  • Updated Event Information

  • Updated Event Information for MkC

As part of this feature, we’ll also be removing the “Include iCalendar Attachments” setting from the Web Scheduler.

Cisco Webex Meetings Site Administration

Hide Inactive Webex Users in Reports

To save time and obtain more relevant data, site administrators can choose to exclude inactive users when running reports. As a result, exporting reports becomes much faster.

Analytics and Troubleshooting Links in Site Administration

Site administrators who have enabled Analytics and Troubleshooting by completing the site linking process will have links to the Analytics and Troubleshooting tools from within Site Administration. Clicking these links will take the administrator to Control Hub, without requiring them to sign in again.


If a site has multiple administrators, only the administrators whose accounts are linked with Control Hub will see these links.

Easy Access to a Site's Analytics and Troubleshooting

Linking Webex sites with Cisco Webex Control Hub is the bridge for administrators to see detailed usage insights and troubleshooting information for their sites. Linking a site attaches it to an existing organization or creates a new organization in Control Hub for administrators to view and manage site information.

We have made linking much easier by automatically suggesting if there is an existing Control Hub organization for you. This recommendation is based on an algorithm that includes attributes such as administrator emails and the site's licensing information with Cisco.

Experience the power of Analytics and Troubleshooting today by linking your Webex site to a Control Hub organization.

Cisco Webex Meetings Web App 39.7

Multiple Resolution Support for Safari

Users on Safari can send video streams at multiple resolutions, including 720p and 180p. In the past, Safari only supported video streaming at 540p.

Like the meeting apps for Google Chrome and Mozilla Firefox, Safari will send an appropriate stream that's based on meeting layouts or bandwidth conditions.

Cisco Webex Meetings Web App for Virtual Desktop Environments (Beta)

Cisco Webex Web App now supports Browser Content Redirection for Citrix Virtualization platforms. This allows users on virtual desktops to join meetings with the Web App and for an amazing video and audio experience depending on the local computer and network conditions.

Users can still join meetings using the Web App on virtual environment without Browser Content Redirection, but with Browser Content Redirection, media traversal happens between user's local machine and Cisco Webex cloud providing the optimization.

Currently, Browser Content Redirection is supported on Cisco Virtual Desktops and App versions 7.15, 7.18, and 7.19.


Due to limitations of Citrix’s Browser Content Redirection protocol, users on the Web App can’t share their screen, but can see the shared screen from other users.

Cisco Webex Meetings Mobile 39.7 (Android)

Raise Hands Support

Similar to Webex Meetings desktop app users, Android users in meetings, events, and training sessions can raise their hands.

Mobile Local Pair and Share/Move to Meeting Support

Mobile users are now able to locally pair and share content from their mobile devices before a meeting, similar to Webex Meetings desktop app users. Both cloud-registered and on-premises video devices are supported in this update.

Mobile users are also able to locally pair to a video device, and from there join a scheduled Webex meeting or Personal Room meeting.

As part of this feature, there are also in-app settings available to toggle on and off the auto-detection of nearby devices.

Select Audio and Video Preferences Before Joining Meetings

Users can select their audio and video preferences before joining meetings, instead of doing so while in a meeting. These preferences can also be saved for future meetings.

Merged Video Options

To simplify the mobile in-meeting user experience, we merged the “Call My Video System” function into the “Find Devices” option. Users are still able to specify a particular system for connection using the “Find Devices” flow. There is no longer a “Call My Video System” option in the audio button of the meeting controls.

Echo Cancellation Improvements

Android devices, except for Xiao Mi 6X devices, support new echo cancellation improvements. This way, users will have an enhanced meeting experience with less echo from other users.

Cisco Webex Meetings Mobile 39.7 (iOS)

Mobile Local Pair and Share/Move to Meeting Support

Mobile users are now able to locally pair and share content from their mobile devices before a meeting, similar to Webex Meetings desktop app users. Both cloud-registered and on-premises video devices are supported in this update.

Mobile users are also able to locally pair to a video device, and from there join a scheduled Webex meeting or Personal Room meeting.

As part of this feature, there are also in-app settings available to toggle on and off the auto-detection of nearby devices.

Select Audio and Video Preferences Before Joining Meetings

Users can select their audio and video preferences before joining meetings, instead of doing so while in a meeting. These preferences can also be saved for future meetings.

Merged Video Options

To simplify the mobile in-meeting user experience, we merged the “Call My Video System” function into the “Find Devices” option. Users are still able to specify a particular system for connection using the “Find Devices” flow. There is no longer a “Call My Video System” option in the audio button of the meeting controls.

Clarified In-App Descriptions

iOS users will see clarified descriptions for their Webex Meetings video settings, including self-video, auto-brightness, and smart video.

Shared Components from WBS39.6

Cisco Webex Meetings

Slack bot: Ability to schedule and Manage Future Meetings

Slack users now can schedule a meeting using the Cisco Webex Meetings App for Slack with the command /webexschedule. Members in the channel are notified of the scheduled meeting. Personal Room meetings and recurring meetings are not yet supported.

Users can also use the command /webexschedule list to view their upcoming Webex meetings. User can join a meeting when it’s time to join, and the host can start or cancel the meeting from Slack.

To enable the preceding new functionalities, the site administrator must enable “Automatically link users with this Webex site if their Webex account email address matches their Slack email addresses” in Webex Site Administration or Control Hub.

Schedule a Webex Meeting

Modern View Redesign and Centralized Search Bar Support

Modern View users now see a redesigned look and feel of their dashboard experience, with a centralized search bar for seamless, quick access to locate their colleagues’ Personal Room IDs, upcoming scheduled meetings, and recordings for playback.

Early Availability of iCalendar Invites from the Web Scheduler

We are excited to announce the availability of iCalendar invites from the Web Scheduler earlier than previously communicated. Now Web Scheduler invitations will change to iCalendar format on your WBS39.5 site beginning July 15, 2019. The new iCalendar format has tremendous advantages compared to the previous .ics attachment format, which forced users to open file attachments to accept their meetings. iCalendar users can accept the meeting directly through their email service interface.

With this new format:

  • Users can accept or decline directly on the invite.

  • Meetings are automatically pushed to the user’s calendar without opening the email invitation.

  • Users will get automatic reminders from the calendar.

  • It has a consistent look and feel with Webex Meetings desktop app and Microsoft Outlook integration invitations.

This will deliver a better experience to users earlier than planned. Also, administrators can turn this off for their site in case of any issues. Cisco Webex Events and Cisco Webex Training invitations are not yet supported.

Certain third-party calendar apps may not support the new button formatting within these invitations. Customers who rely on these unsupported apps will have access to a Site Administration option to toggle back to a meeting invitation link, instead of a button. This toggle only applies to impacted Events templates.

For more information about Webex Meetings email templates, see https://help.webex.com/article/mj2cls.

The following templates were changed to iCalendar format:

  • Meeting Invitation

  • Meeting Invitation_PCM

  • Meeting Scheduled

  • Meeting Scheduled_PCM

  • Meeting Rescheduled

  • Meeting Rescheduled_PCM

  • Updated Meeting Invitation

  • Updated Meeting Invitation_PCM

  • Retracted Meeting Invitation

  • Retracted Meeting Invitation_PCM

  • Meeting Information Updated

  • Meeting Information Updated_PCM

  • Confirmation of Meeting Cancellation

  • Meeting Cancelled

  • Meeting Registration Confirmed

macOS 10.9 End of Support

Cisco Webex no longer supports macOS 10.9 (OS X Mavericks). Users who access a Webex site now receive an alert that their OS is not supported. For a list of operating systems and platform requirements, see https://help.webex.com/nki3xrq/Webex-Meetings-Suite-System-Requirements.

Cisco Webex Events

Controlled Data Collection Using Enforced Event Registration Templates

Administrators can now require registration information collected through pre-defined registration templates for Webex Events. This allows administrators to enforce your enterprise data collection policy. Hosts are only able to collect the approved information from attendees through attendee registration based on template fields.