MP4 Recordings Default in Webex Meetings 40.10

In the upcoming October (40.10) update, all-new recordings in Webex Meetings will be stored in MP4 format, either in the cloud or locally as selected at the site or host level, with a video-centric experience. By standardizing the recording format, you'll have a wider choice of playback tools, better security, and a more effortless collaboration experience even after your meetings. Existing ARF and WRF recordings can still be downloaded or played at the Webex site. For more information regarding video-centric recording, go to Video-Centric Network-Based MP4 Recordings in Webex Meetings and Webex Events.

Solution:

There are standalone players for both Windows and Mac for WRF. To download the WRF player from the Webex site you will need to have a host account on the site.

Follow the steps below to download the standalone WRF player:

1. Log in to your Webex Web site. (Example: https://SITENAME.Webex.com)
2. Select a service type from the left side section. (Webex Training, Webex Events (classic) or Webex Support)

3. Under Support section select Downloads.
4. In the Recorders and Players section click the Recording and Playback page link.

If a host would like to provide links to download the players for their attendees, have them use the steps above. After performing the steps above, right-click on the link for the needed player, then choose Copy Shortcut or Copy Link Location. This link can then be pasted onto a web page or sent via email to attendees. Using this method doesn't require the attendees to login to download the players.

You may also download Webex players from: http://www.webex.com/downloadplayer.html

Note: The WRF player is not supported on Mac OS version 10.15 or later.