Cisco Headset 730

The Cisco Headset 730 is a wireless headset that uses Bluetooth® connectivity to pair with Cisco soft clients and Cisco IP phones. The headset features full call control and music playback capabilities in addition to powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment.

The Cisco Headset 730 supports full call integration with Cisco Jabber, Webex, Webex Meetings, Cisco IP phones, and Cisco Webex Desk Devices. The Cisco Headset 730 comes with a USB Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices through the included 3.5 mm cable and USB-C to USB-A cable. The USB-C cable also acts as a charging cable and can connect to any powered USB adapter.

What's in the box

Your Cisco Headset 730 comes with the following accessories:

  • Cisco Headset 730

  • Hard case

    Hard case with headset

  • Cisco Headset USB HD Adapter

    Cisco Headset USB HD Adapter

    The USB HD Adapter comes out of the box pre-paired to your headset. The adapter automatically connects to your headset when plugged into a powered USB port.

  • USB-A to USB-C cable

  • 3.5 mm cable

Configure your Cisco Headset 730

The Cisco Headset 730 is ready to use right out of the box. Use following steps help to streamline your experience and get you set up with your new headset.
1

Charge your headset.

See Charge Your Headset with the USB-C Cable for more information.

2

Connect your headset to a Bluetooth® device.

See Turn Your Headset On and Off and Connect Your Headset to a Bluetooth Device for detailed instructions.

3

(Optional) Download and install the Cisco Headsets app on your mobile device.

The Cisco Headsets mobile app lets you update, control, and customize your headset from any iPhone or Android mobile device.

You may need to put your headset into pairing mode to connect to the Cisco Headsets app for the first time.

4

Upgrade your headset to the latest available firmware.

See Upgrade Your Cisco Headset 730 Firmware for more information on how to download and install new headset firmware. Refer to the following release notes for information about each firmware release.

How to wear your headset

Adjust your headband so that your headset fits comfortably on your head. Make sure the headset microphones are positioned forward.

Point the headset microphones towards your face.

Download and set up the Cisco Headsets app

Cisco Headsets is a mobile app that lets you update, control, and customize your headset from any iPhone or Android mobile device. You can upgrade your headset, adjust your noise cancellation levels, change your equalizer settings, and manage your headset notifications all from the app interface.

Cisco Headsets app logo on a mobile screen

1

On your mobile device, open your preferred app store and download Cisco Headsets.

2

Open Cisco Headsets and follow the app set-up instructions.

Turn your headset on and off

The Power/Bluetooth switch is located on the back of the left ear cup. Power/Bluetooth switch on the left ear cup.
1

Slide the Power/Bluetooth switch up to turn on the headset.

2

Slide the Power/Bluetooth switch down to turn off the headset.

To get the most out of your headset, download and set up the Cisco Headsets app on your mobile device.

Your headset can save up to eight different Bluetooth® devices and maintain simultaneous connections with up to two devices at once.

For information on how to remove paired Bluetooth devices, see Delete paired device from your Cisco Headset 700 Series.

If your headset is running firmware version 1-7 or earlier and already has two active Bluetooth sources, you must disconnect one before you can save another Bluetooth device to your headset. With firmware 1-8 or later, the older of the two disconnected sources will drop to enable pairing to a new device.

Cisco Headset 730 in pairing mode.

1

Slide up and hold the Power/Bluetooth switch for two seconds.

The Cisco Headset 730 Bluetooth LED blinks when the headset is in pairing mode.

2

Enable Bluetooth on your device.

You can enable and disable Bluetooth from the Settings menu on most call devices.

3

Select your headset from the device list.

By default, your headset will appear in the device list with the last three digits of your headset serial number. You can customize your device name through the Cisco Headsets mobile app.

Bluetooth® LED

The Bluetooth® LED is located on the back of the left ear cup at the top of the Power/Bluetooth switch and shows your headset connection status.

Table 1. Bluetooth LED Status

Light Status

System State

Solid blue, then off

Successful Bluetooth connection

Blinks blue

Headset in Pairing Mode

Manage your Bluetooth® connections in the Cisco Headsets app

You can use the Cisco Headsets mobile app to manage your headset Bluetooth® connections. Your headset can save up to eight Bluetooth devices and maintain an active connection with two at the same time.
1

On your mobile device, open the Cisco Headsets app.

2

Tap Connected to at the bottom of the home screen.

3

Select the device you wish to connect or disconnect.

Use the Cisco Headset USB Adapters

Use the Cisco Headset USB HD Adapter

Your Cisco wireless headset comes with a USB adapter for a quick plug-and-play experience. You can also use the adapter with call devices that don't have a Bluetooth® option. The USB HD Adapter comes out of the box pre-paired to your headset. The adapter automatically connects to your headset when plugged into a powered USB port.

When you want to disconnect your headset, simply unplug the adapter from the call device. It takes about 10 seconds for your headset to accept another active Bluetooth connection after you disconnect the USB HD Adapter. You can also turn off your headset then on again to pair a new device quickly.

USB Adapter

Firmware updates for Cisco wireless headsets are not supported via the Cisco Headset USB HD Adapter.

1

Connect your Cisco Headset USB HD Adapter to your preferred device.

2

Turn on your headset.

3

Select Cisco USB HD Adapter from your device list.

Older adapters may appear as Cisco 700 USB Adapter.

Use the Cisco Headset USB-C Adapter

The Cisco Headset USB-C Adapter is compatible with Cisco wireless headsets. You can use the adapter for a quick plug-and-play experience without directly pairing your headset with your device. With additional flexibility, the USB-C Adapter is shipped with a USB-C to USB-A converter so that you can utilize it with either USB Type A or USB Type C ports. The adapter is also useful if you would like to use your Cisco wireless headsets with a call device that doesn't have a Bluetooth® option.

Note that for some headset models, the Cisco Headset USB-C Adapter is sold separately as a spare accessory. All Cisco wireless headset models can also work via native Bluetooth® with Webex. In this case, the adapter is not pre-paired to your headset and you need to manually pair this adapter to your headset. Additionally, if the Cisco Headset USB-C Adapter arrives in a separate box from the headset, you also need to pair this adapter to your headset.

USB-C Adapter

Firmware updates for Cisco wireless headsets are not supported via the Cisco Headset USB-C Adapter.

When you want to disconnect your headset, try either of the following methods:

  • Simply unplug the adapter. It takes about 10 seconds for your headset to accept another active Bluetooth® connection after you disconnect the USB-C Adapter. You can also turn off your headset to pair a new device quickly.
  • From the Cisco Accessory Hub web app, click Disconnect to stop the Bluetooth® connection. It takes about 20 seconds for your headset to disconnect from the Cisco Headset USB-C Adapter.

Pair the Cisco Headset USB Adapters to your headset

Pair the Cisco Headset USB HD Adapter to your headset
You can re-pair your USB HD Adapter if you have erased your headset's Bluetooth® pairings or need to replace your adapter.
1

Connect the USB HD Adapter to your chosen device.

2

Use a pen or a paper clip to press down the Pair button on the USB HD Adapter for four seconds. The blue LED on top of the adapter blinks when it enters pairing mode.

USB HD Adapter button
3

Put your headset into pairing mode. The adapter and your headset pair automatically.

Pair the Cisco Headset USB-C Adapter to your headset
You can use the Cisco Accessory Hub web app to pair the Cisco Headset USB-C Adapter and manage Bluetooth® devices. This app also allows you to re-pair your USB-C Adapter if you have erased your headset's Bluetooth® pairings or need to replace your headset.
1

Connect the Cisco Headset USB-C Adapter to your chosen device.

2

Open Google Chrome and access the Cisco Accessory Hub web app. Click Start and then Next.

3

In the diaplog that opens, select the Cisco Headset USB-C Adapter and then click Connect.

4

Click Next to display the Cisco USB-C adapter screen.

5

Turn on your headset and then switch it to pairing mode.

6

On the Cisco USB-C adapter screen, click Start Pair to initiate the pairing process with the new headset.

The adapter and your headset will pair automatically. The LED on the adapter blinks blue when the Bluetooth pairing mode starts. Until a connection is established, the Cisco Accessory Hub web app displays the connection status as Not paired.

7

Confirm the connection. Once a successful connection is established, the LED shines solid blue and the Cisco Accessory Hub web app displays the connection status as Paired.

In the Connection History section, you can see up to eight connection history records of headsets previously paired with the Cisco Headset USB-C Adapter. Using the Connect button in connection history, you can quickly switch the Bluetooth® connection from one headset to another. To remove a connection history record that is stored in the Cisco Headset USB-C Adapter, click Forget.

What to do next

To unpair Cisco Headset USB-C Adapter with the headset, click Reset from the Cisco Accessory Hub web app.

Alternate between active Bluetooth® sources

You can connect up to two Bluetooth® devices to your headset at one time. Active calls are automatically placed on hold when you answer a call on a different source.

To change your Bluetooth source, play music or answer a call on a different connected source.

Pause music playback before you switch to a different music source.

You can erase all paired Bluetooth® devices from your headset.

This will also erase the USB adapter from your headset's memory. See Pair the Cisco Headset USB Adapters to your headset to re-pair the adapter to your headset.

Cisco Headset 730 in pairing mode.

Slide and hold the Power/Bluetooth switch for eight seconds. If audible notifications are enabled, your headset plays an audio prompt when it erases all Bluetooth devices.

Connect the Cisco Headset 730 USB-C cable

Use the included USB-C cable to connect your headset with your laptop, Cisco IP phone, or Webex Desk device.

Audio through the USB-C cable will always take priority over other connected devices. Disconnect the USB-C cable if you want to switch to a Bluetooth® device.

1

Plug the USB-C cable into the port at the bottom of the left ear cup.

USB-C cable connecting to the bottom of the left ear cup.
2

Connect the other end of the cable to your intended device.

3

Slide the Power/Bluetooth slider up to turn on the headset.

Use the 3.5 mm audio cable

Use the included 3.5 mm audio cable to connect your headset with your laptop or mobile device. You can use the audio cable to connect to a non-wireless device or if your headset battery is low.

You can't control calls or music playback when you use the 3.5 mm cable. Any connected Bluetooth® sources will have priority over the 3.5 mm audio connection.

1

Plug the 3.5 mm audio cable into the port at the bottom of the left ear cup.

3.5 millimeter cable
2

Insert the other end of the cable into the 3.5 mm jack on your device.

Check your remaining Cisco Headset 730 battery life

When you power on your headset, a voice notification announces your remaining battery charge. Your headset notifies you when you have less than an hour of talk time remaining.

Voice notifications are turned on by default. You can toggle your headset voice notifications in the Cisco Headsets mobile app.

If you have firmware version 1-7-0-138 or later, your headset automatically shuts down after six hours of inactivity to conserve battery power.

Do one of these things:

  • Slide the Power/Bluetooth switch up and let go.

    Power/Bluetooth switch

    If you are wearing your headset, you hear a notification with the remaining battery charge.

  • Open the Cisco Headsets mobile app. Your remaining battery charge displays on the Home screen.
  • On Windows 10, Android, and iOS devices, you can view your remaining battery charge in the Bluetooth® devices list.
Table 2. LED status

Power LED

Battery charge

Voice prompt

Solid green

15 hours or more of talk time remaining.

"Battery charge: High."

Solid yellow

Between 15 and 5 hours of talk time remaining.

"You have [X] hours of talk time remaining."

Solid red

Less than 5 hours of talk time remaining.

"You have [X] hours of talk time remaining."

Charge your Cisco Headset 730 with the USB-C cable

Use the included USB-C cable to charge your headset. It takes about 2.5 hours to fully charge the headset. As your headset charges, the power LED blinks to show the battery status. When your headset is fully charged, the power LED changes from blinking green to solid green.
Table 3. Headset charge status

Power LED

Charge status

Solid green

Full charge

Blinks green

High

Blinks yellow

Medium

Blinks red

Low

1

Insert the USB-C cable into the USB-C charging port at the bottom of the left ear cup.

Cisco Headset 730 USB-C port
2

Plug the USB-A end of the cable into any powered USB port.

The charging stands for the Cisco Headset 720 and Cisco Headset 730 offer a convenient charging and storage option for your headset.

You can also end active calls or switch to a different audio source when you place your headset in the charging stand. You can customize this feature in the Cisco Headsets app and in the Webex desktop app.

  • The Cisco Headset 720 charging stand is incompatible with the Cisco Headset 730. Similarly, the 730 charging stand is incompatible with the Cisco Headset 720. Check to make sure you have the correct charging stand before using.
  • The Dock event feature is only available with 730 firmware release 1-8-0-213 or later and 720 Series for Microsoft Teams firmware release 1-11-0-212 or later. The Cisco Headset 720 Series for Webex can't currently use the charging stand to end calls or switch audio sources.
1

Attach the cradle to the base with the Cisco logo facing out. The charging stand parts snap together permanently.

Charging stand assembly
2

Plug the included USB cable into the port on the back of the charging stand. Connect the other end of the cable into any powered USB port.

Charging stand power
3

Seat your headset on to the charging stand. The LED on the front of the stand shows solid white when the headset is seated properly.

Make sure to seat the 720 Series headset with the boom mic facing the same side as the Cisco logo.
Cisco Headset 730 and charging stand

Voice assistant

You can quickly access Apple Siri, Google Assistant, or Cortana on your mobile device or laptop through your Cisco Headset 730.

You can't set your headset to access multiple voice assistants at the same time.

Activate your mobile voice assistant on your Cisco Headset 730

By default, the Cisco Headset 730 supports the voice assistants, Apple Siri, Google Assistant, and Cortana on Windows 10. You can enable or disable your voice assistant support through the Cisco Headsets mobile app.

Before you begin

Make sure your mobile device or laptop is connected to a Wi-Fi or cellular data network.

On the right ear cup, press the Play button twice.

Cisco Headset 730 play button

Enable your voice assistant in the Cisco Headsets app

You can enable and disable the voice assistant feature on your Cisco Headset 730 through the Cisco Headsets mobile app.
1

On your mobile device, open Cisco Headsets and tap Settings > General

2

Toggle Enable voice assistant on or off.

About audio notifications

By default, your headset plays audio notifications for a number of activities and scenarios. The following table shows the situations and their associated audio messages.

Table 4. Headset audio notifications

Action

Audio prompt

The headset battery has more than 15 hours of talk time.

"Battery charge: high."

The headset battery has less than 15 hours of talk time.

"You have [X] hours of talk time remaining.

You have an incoming call.

"You have an incoming call."

You press the Mute button while on a call.

"Muted."

You unmute your headset while on a call.

"Unmuted."

You speak while your headset is muted on a call.

"You are muted."

Your headset connects with a Bluetooth® source

"Connected."

Your headset disconnects from the first Bluetooth source

"Disconnected."

You hold the Play button without an active call.

"Busy Light on."

You hold the Play button to deactivate the Presence LED light.

"Busy Light off."

You reject a call with the Call button.

"Call rejected."

The headset is in pairing mode.

"Pairing mode. Look for Cisco Headset 730 in your list of Bluetooth devices."

You turn the headset on.

"Headset on."

You turn the headset off.

"Headset off."

You are erasing all Bluetooth devices.

"Keep holding the Bluetooth button to erase all Bluetooth device records."

You erase the headset Bluetooth memory.

"Bluetooth records erased."

Your headset connects to a Cisco IP phone.

"Desk phone connected."

Your headset disconnects from a Cisco IP phone.

"Desk phone disconnected."

Your headset connects to the USB Adapter.

"Cisco USB Adapter connected."

Your headset disconnects from the USB Adapter.

"Cisco USB Adapter disconnected."

Your headset connects to a computer.

"Computer connected."

Your headset disconnects from a computer.

"Computer disconnected."

Your headset connects to a mobile phone.

"Mobile phone connected."

Your headset disconnects from a mobile phone.

"Mobile phone disconnected."

Your headset connects to an unknown device.

"Device connected."

Your headset disconnects from an unknown device.

"Device disconnected."

Customize your headset notifications

You can customize which audio notifications you want to hear in your headset.
1

In the Cisco Headsets app, select your headset and press Settings > Audible Notification.

2

Select the notification setting you want to change. Your changes save automatically.

Change your audio notification language

You can change your audio notification language through the Cisco Headsets mobile app. Available languages include Chinese (Mandarin), English (US), English (UK), French, German, Italian, Japanese, Korean, Portuguese (Br), Russian, and Spanish.

Your headset resets after you select a new language. Don't move your headset out of range, change audio sources, or plug in either the USB-C or 3.5 mm cable before the reset is complete.

1

In the Cisco Headsets app, select your headset and press Settings > Audio Notification > Language.

If the Language menu doesn’t appear in the app, contact your headset administrator.

2

Select the language you wish to hear in your headset.

3

Select Continue.