Cisco Headset 730 release notes
Check these release notes to see the latest information about improvements we have made and issues we have resolved.
July 13, 2023
Version 1-12-0-154
Mute status sync over Bluetooth
Your headset supports mute or unmute status sync over Bluetooth connection with IP phones. For more information, see Cisco IP Phone 8800 Series Multiplatform Phones Release Notes for Firmware Release 12.0(2).
Minor bug fixes
Bug fixes in this release include improvements to audio controls in the multiple calls and multiple hosts experience. We've also improved volume control sync over Bluetooth on Mac.
October 31, 2022
Version 1-11-0-165
Voice activated microphone
Join calls or meetings without worrying about noisy keyboards, pets, or people talking in the background. The voice activated microphone feature uses audio intelligence AI to eliminate any noise from your environment when you aren't speaking. This feature is enabled by default, but you can disable it through the Cisco Headsets app.
June 13, 2022
Version 1-9-0-88
New voice notifications
Your headset has new prompts for when you connect to a Webex Desk Hub or Webex Desk Mini via Bluetooth.
Improved incoming call experience
Your headset now only sends one alert when you have an incoming call. Previously, your headset endlessly played the incoming call notification.
Minor bug fixes
Bug fixes in this release include improvements to call controls with older iPhone models and upgrades through the Cisco Headsets mobile app. We've also improved the calling experience on Microsoft Teams.
January 11, 2022
Version 1-8-0-213
Personalize your headset name in the Cisco Headsets app
You can give your headset a unique name through the Cisco Headsets mobile app. The name change saves to the headset and appears in any Bluetooth device list. You can return your headset to the default name anytime through the Reset Settings button in the app.
For more information, see Personalize your Cisco Headset 730 name.
Bluetooth pairing mode enhancement
We've improved the Bluetooth pairing experience on the Cisco Headset 730. Now you can enter pairing mode with two active Bluetooth connections. When you connect to the new device, the headset automatically disconnects and saves the older connection.
Factory reset your Cisco Headset 730
You can now initiate a full factory reset of you Cisco Headset 730. A factory reset completely wipes all saved Bluetooth connections and reverts all saved headset settings to the default value.
To initiate a factory reset, simultaneously hold the Power/Bluetooth switch up and the Mute button for 4 seconds.
For more information, see Factory reset your Cisco Headset 730.
Swap and end calls on the headset charging stand
You can now automotically transfer calls to the host device when you place your headset securely in the Cisco Headset 730 charging stand. You can change this feature though in the Cisco Headsets app to simply end active calls on the charging stand.
November 15, 2021
Version 1-7-0-141
Minor bug fixes
This release fixes an issue with the microphone volume on some headsets.
July 26, 2021
Version 1-7-0-138
Automatic Power Off
The Cisco Headset 730 now automatically powers down after six hours of inactivity to save the battery charge. To turn the headset back on, flip the Power/Bluetooth switch down and then up.
Battery Life Display on Bluetooth Devices
You can now view your remaining battery life directly on Windows, Android, and iOS devices.
-
On Windows 10 devices, the headset battery indicator appears to the right of your headset in the Bluetooth devices list.
-
On devices with Android 8.0 or later, the headset battery indicator appears beneath your headset name in the Bluetooth devices list.
-
On iOS 8.0 or later, you can add a Bluetooth battery indicator widget to your home screen. With iOS 14.0 or later, you can simply swipe right on the home screen to view your headset battery status.
Customized ANC Prompts
You can replace your Cisco Headset 730 Ambient and ANC voice notifications with a simple tone. Customize your audio notifications through the mobile app.
In the app, press and select the notifications you want to change.
Cisco Headset USB HD Adapter Updates
Cisco Headset USB HD Adapter firmware 1-3-12 is now available through Cisco Accessory Hub.
See the Cisco Headset USB HD Adapter Release Notes for information about specific adapter firmware releases.
You need Google Chrome or Microsoft Edge with Chromium, version 92 or later, to use Cisco Accessory Hub.
Minor bug fixes
This firmware release includes improvements to upgrade stability, Webex app experience, and call control stability.
April 9, 2021
Version 1-6-0-162
Minor Bug Fixes
This firmware release contains a minor back-end improvement to Adaptive Noise Cancellation.
March 15, 2021
Version 1-6-0-161
Minor Bug Fixes
This firmware release fixes issues with German and Italian audio notifications.
February 26, 2021
Version 1-6-0-150
Smart Sensors
The Cisco Headset 730 smart sensors detect when you put on or take off your headset. When your smart sensors are enabled, you can pause your music playback or mute a call when you take off your headset. You can also answer an incoming call when you pick up your headset. You can toggle some or all of these settings with the Cisco Headsets app, on a Cisco IP Phone (phone firmware 12.8(1) or later), or in Cisco Jabber (version 12.9 or later).
Smart sensors are On by default on Cisco IP Phones and in Cisco Jabber. In the Cisco Headsets app, smart sensors are Off by default.
For more information, see Cisco Headset 730 Smart Sensors.
Headset Inventory Through the
When connected to the USB HD Adapter, the Cisco Headset 730 appears in the Cisco Unified Communications Manager (Unified CM) and Webex Control Hub headset inventory. Previously, only the USB HD Adapter appeared in headset inventory.
You must have USB HD Adapter firmware version 1-2-33 or later to use this feature.
For more information on headset inventory in Control Hub, see Headset Administration in Cisco Webex Control Hub.
For information on headset inventory in Cisco Unified CM, see the Cisco Headset 700 Series Administration Guide.
Multi-App Control
This firmware version offers users an improved call control experience when you use multiple Cisco desktop calling applications at the same time. For example, you can mute an active call in Cisco Webex and then answer an incoming Cisco Jabber call through the Jabber UI. While you are on the Jabber call, call controls through the headset only impact Jabber. When the Jabber call is complete, you can resume your Webex call and maintain call control through your headset.
Previously, headset call controls would occasionally impact all open calling applications at once.
-
Active calls don't automatically hold when you answer an incoming call on a different application. Be sure to hold or mute a call on one application before you answer an incoming call on a different calling app.
-
This release only enables multi-app control between Cisco Webex, Webex Meetings, and Cisco Jabber (version 12.9 or later) over Bluetooth® or with the USB cable. Partial multi-app functionality is available with Microsoft Teams through the USB cable.
Microsoft Teams Support
The Cisco Headset 730 supports call controls on the most recent version of Microsoft Teams. Call controls are available through the USB cable.
You can:
-
Answer and end calls
-
Hold and resume calls
-
Mute and unmute your headset
-
Adjust your headset volume
Minor Bug Fixes
Bug fixes in this release include improvements in Bluetooth connectivity, log collection, and streaming audio playback.
October 12, 2020
Version 1-5-0-164
New Audio Notification Prompts
Your headset lets you know which Bluetooth device you connect to and also which device you disconnect from. For example, when you connect to a mobile device, the headset now plays "Connected to mobile phone."
See the following table for the new audio notifications in this release.
You need to unpair and re-pair the Bluetooth connection between your headset and your chosen device for the new prompts to play.
See Delete Paired Devices and Connect your Headset to a Bluetooth Device for more information.
|
Device |
Prompt |
|---|---|
|
Mobile phone |
"Mobile phone connected" "Mobile phone disconnected" |
|
Cisco IP Phone |
"Desk phone connected" "Desk phone disconnected" |
|
Cisco USB Bluetooth Adapter |
"Cisco USB Adapter connected" "Cisco USB Adapter disconnected" |
|
Computer |
"Computer connected" "Computer disconnected" |
|
All other devices |
"Device connected" "Device disconnected" |
Minor Bug Fixes
This release fixes issues with call control stability over Bluetooth and the USB HD Adapter. Other fixes include improvements to audio and headset logs.
September 22, 2020
Version 1-4-0-224
Minor Bug Fix
This release resolves an issue with Noise Cancellation calibration on the Cisco Headset 730.
July 31, 2020
Version 1-4-0-223
Minor Bug Fixes
This release contains minor bug fixes to improve headset behavior.
July 17, 2020
Version 1-4-0-220
Adaptive Noise Cancellation
Adaptive Noise Cancellation (ANC) automatically adjusts your noise cancellation level based on your surrounding environment.
Go to in the Cisco Headsets app to toggle ANC on and off.
Mute Enhancement
This firmware release improves mute functionality with third party apps. Previously, mute functionality was restricted to Cisco devices and soft clients.
Audio Notification Change
The End Call voice notification is no longer available. You can still hear a tone when you end a call. Go to in the Cisco Headsets app to toggle your audio notifications.
Minor bug fixes
Bug fixes in this release include improved audio notification behavior, improved headset log collection, and stabilized USB Adapter connectivity.
May 3, 2020
Version 1-3-0-246
Minor bug fixes
This firmware release fixes problems with Mute button reliability and improves data transfer and headset upgrade speeds over Bluetooth connections.
There is a temporary workaround in this firmware release that restricts mute functionality with third party apps to avoid unintentional behavior. The Mute button will work without restrictions in firmware release 1-4 and later. The beta version of release 1.4 will be available in the first week of June.
April 19, 2020
Version 1-3-0-233
Presence LED Light Behavior Change
This firmware release changes the way you turn on the Presence LED lights on the side of the Cisco Headset 730. To turn on the Presence LED light when you aren't on a call, press and hold the Play button on the face of the right ear cup. Previously, you had to press and hold the Mute button to activate the Presence LED light.
For more information see Turn Your Presence LED Lights On and Off.
Enhanced Language Support
You can now change your audio notification language through the Cisco Headsets mobile app. Available languages include Chinese (Mandarin), English (US), English (UK), French, German, Italian, Japanese, Korean, Portuguese (Br), Russian, and Spanish.
To change your headset language in the Cisco Headsets app tap . Select your preferred language and tap Proceed. Your headset updates when it switches to a different language.
Send Troubleshooting Logs
You can send headset logs in the Cisco Headsets app when you tap . The app opens your preferred email client with a new message that contains a prefilled subject line and log files attached. Describe your problem in the email, add any other relevant attachments, and tap Send.
The Cisco Headset 730 troubleshooting logs you send contain information about sound, call quality, and voice notifications. These logs help us improve the headset in future releases.
Minor Bug Fixes
Bug fixes in this release include stabilized headset behavior over Bluetooth connections and improved call quality after the USB cable unplugs from the headset.
March 4, 2020
Version 1-2-0-198
We resolved the following issues:
-
The headset occasionally gave the notification prompt, "Unmuted" when you ended a call over Bluetooth.
-
The headset occasionally gave the notification prompt, "You are muted" whenever the headset connected through the USB cable to a device with an active music stream.
February 21, 2020
Version 1-2-0-195
Activate the Presence LED Lights
The Cisco Headset 730 now uses separate actions to mute the headset and turn on the Presence LED lights.
-
Press Mute
once to mute your headset in an active call. -
Press and hold Mute
to turn on the Presence LED Lights when you aren't in an active call.
See Turn Your Presence LED Lights On and Off for more information.
February 4, 2020
Version: 1-2-0-190
Cisco Headset 730
The Cisco Headset 730 is a wireless headset that uses Bluetooth connectivity to pair with Cisco soft clients and Cisco IP Phones. The headset features full call control and music playback capabilities in addition to powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment. The Cisco Headset 730 supports full call integration with Cisco Jabber, Cisco Webex, Webex Meetings, Cisco IP phones, and Cisco Webex DX Devices.
The Cisco Headset 730 comes with a USB HD Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices via the included 3.5 mm cable and USB-C to USB-A cable. The USB-C cable also acts as a charging cable and can connect to any powered USB adapter.
For more information, see Get Started With Your Cisco Headset 730.
Open bugs of severity 1 to 3
Resolved bugs of severity 1 to 3
Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time new firmware is released.
Before you begin
An internet connection
A web browser
A Cisco.com username and password
| 1 |
Open the Bug Search Tool. |
| 2 |
Sign in with your Cisco.com username and password. |
| 3 |
Enter the bug ID number in the Search for field and press Enter. You can also navigate to a specific bug by entering https://tools.cisco.com/bugsearch/bug<BUGID> where <BUGID> is the ID of the bug you are searching for (for example, CSCvs52537). |
What to do next
The bugs listed in the following table describe unresolved bugs in the most recent firmware release. Refer to the Bug Search Tool for more detailed information.
|
Bug ID |
Description |
|---|---|
|
CSCvs56835 |
Windows displays "Couldn't disconnect" when user disconnects the headset BT from Windows BT device page. |
November 15, 2021
Version 1-7-0-141
We resolved the following issues in this release:
-
CSCwa22667: 730 Headset can have low microphone audio with ambient mode on
March 15, 2021
Version 1-6-0-161
We resolved the following issues in this release:
-
CSCvx62839: Changing language to Deutsch or Italian will fail for the audio prompts.
-
CSCvr96522: Music playback is choppy over USB when the headset is paired via Bluetooth
-
CSCvs14196: HS reporting as both Audio and Keyboard, Mice on Windows
October 12, 2020
Version 1-5-0-164
We resolved the following issues in this release:
-
CSCvr74889: Cisco Headsets app intermittently displays connecting status after disconnecting the headset from iPhone.
-
CSCvs33604: Poor audio quality when the headset turns on while music is already playing through the USB cable
April 17, 2020
Version: 1-3-0-232
We resolved the following issues in this release:
-
CSCvr69372: Music won't play through Bluetooth after playing music through the USB on Windows.
-
CSCvr76184: Lose volume control while in a Jabber call when volume hits 100% (USB cable only).
-
CSCvs33889: Intermittently, the headset shows up twice in the Windows 10 Bluetooth device pairing page.
-
CSCvs36048: Headset through dongle cannot end a call when there is a 2nd call on hold.
-
CSCvs39626: Call controls do not function as expected when handling multiple call scenarios with dongle
-
CSCvs52537: Headset power LED intermittently keeps blinking green after battery reaches 100%.
-
CSCvs61757: On Windows 10, based on the audio out speaker selection, the Play/Pause button does not work as expected.
-
CSCvs64612: Mute status doesn't sync with IP Phone.
-
CSCvt00684: The headset can't hear music from BT sources when the USB Adapter plugs into a device and connects.
This section describes specific known limitations in the Cisco Headset 730.
For information on known limitations to the see Cisco Headset USB HD Adapter Release Notes.
Connection with iPhones over a USB-C to Lightning Cable Adapter
-
There is no audio in the headset when it's connected to an iPhone via a USB to lightning cable adapter.
Use Bluetooth to connect your Cisco Headset 730 to a mobile device. Cisco only claims support for the cables and accessories included with your headset.
Choppy Audio Over the USB-C Cable with the MacBook Air
-
On a MacBook Air with macOS Mojave 10.14.5, music playback becomes choppy for a few seconds after a Cisco Headset 730 connects with the USB cable.
To avoid this issue, pause any streaming music or audio before the headset connects with the USB cable.
Windows 10 Crashes After Waking Up from Sleep Mode with Webex Open
-
Microsoft is aware of an incompatibility when turning the Cisco Headset 730 on or off on a Windows 10, version 1803 (or later) machine after the OS resumes from sleep or hibernate. Users may encounter a blue or black screen due to a bugcheck (error code 0x139). Microsoft has released a fix for this issue (see KB4541333).
Lost Call Control on Legacy HP Laptops over Bluetooth
-
Older HP Laptops that run the Realtek Bluetooth 4.0 Adapter driver have trouble maintaining a stable Bluetooth connection with the Cisco Headset 730. The Bluetooth pairing frequency often alternates between Music and Voice which disables the headset Bluetooth call control functionality.
You can use the included USB Adapter to connect to older Windows 10 devices that don't support the Cisco Headset 730.
Headset Can't Switch Sources from MacBook Laptop
-
On the MacBook Pro with MacOS Mojave version 10.14.5, music playback can't switch the Cisco Headset 730 from the MacBook Pro to a different Bluetooth source.
You can only change the Cisco Headset 730 Bluetooth source from a MacBook Pro running MacOS 10.14.5 in the following scenarios:
-
Make or answer a call on a different Bluetooth device.
-
The Cisco Headset 730 connects to your MacBook Pro via the USB cable.
-
The Cisco Headset 730 connects to your MacBook Pro via the USB Adapter.
-
The Cisco Headsets App Doesn't Cleanly Disconnect the Cisco Headset 730 from Windows 10
-
When you use the Cisco Headsets app to disconnect your Cisco Headset 730 from Windows 10, the list of connected devices occasionally still lists your headset and attempts to reconnect. You can directly disconnect your headset through the Windows 10 device page.
Music Controls Get Lost on Amazon Music for Mac
-
The Cisco Headset 730 can occasionally lose music playback control on Amazon Music for Windows 10 and Mac. This problem only occurs over a Bluetooth connection. The volume controls are unaffected by this limitation.
Music Controls Get Lost on Windows 10
-
The Cisco Headset 730 occasionally loses music playback control on Windows 10 devices. This problem only occurs over a Bluetooth connection. The volume controls are unaffected by this limitation.
Music Playback Between Sources
-
Music playback doesn't automatically switch between Bluetooth sources if music isn't paused on the first source.
Music Doesn't Pause for Incoming Calls
-
Occasionally music playback doesn't pause when the Cisco Headset 730 answers an incoming call.
Most devices automatically pause music playback when there is an incoming call. Call behavior may vary depending on the call device your headset pairs with.
Audio Delays on Calls with the USB Adapter
-
Turn off your Cisco Headset 730 before you plug in the USB Adapter.
When you make a call with the USB Adapter, there is a 5 to 15 second delay while the headset speaker and microphone connect to the call. This problem only appears when the Cisco Headset 730 is already on when the USB Adapter plugs into a call device and pairs.
Poor Audio Through the 3.5 mm Cable
-
The included 3.5 mm cable does not always cleanly connect to the Cisco Headset 730. If you experience little or no audio with the 3.5 mm cable, disconnect and reconnect the cable.
MacBook Air Uses Internal Speakers When USB Adapter Connects
-
Intermittently, a MacBook Air running MacOS version 10.14.6 doesn't automatically switch the audio source when the Cisco Headset 730 USB Adapter connects. You can still manually select the USB Adapter through your system preferences.
Select .
Cisco Headsets App Triggers Incorrect Audio Prompt
-
When you connect to the Cisco Headsets app with two active Bluetooth connections, the headset incorrectly states that it can't connect with any other devices.
The Cisco Headsets app can connect to the headset even when there are already two active Bluetooth connections. Slide up and let go of the Power/Bluetooth Slider to connect the headset to the Cisco Headsets app without putting the headset into pairing mode.
Bluetooth Reconnection Issues on Android 10 Devices
-
Your headset may have reconnection issues if you connect to Android 10 before you connect to the Cisco Headsets mobile app.
If you use the Cisco Headsets app, pair your headset to the app before you pair your Android device.
Audio Delays When You Switch the Music Source from MacOS Devices
-
Users may experience long audio delays (up to one minute) when they change the Bluetooth source from MacOS to a mobile device.
You can get an advanced look at some of the upcoming features when you turn on the Beta Test feature in the Cisco Headsets app. While we're offering a sneak peek at some of our upcoming features, keep in mind that beta releases are unfinished and may contain open issues. See Test Advance Releases of Cisco Headset 730 Firmware for more information on how to test some of the upcoming Cisco Headset 730 features.
October 12, 2022
Beta version 1-11-b-163
Voice activated microphone
Join calls or meetings without worrying about noisy keyboards, pets, or people talking in the background. The voice activated microphone feature uses audio intelligence AI to eliminate any noise from your environment when you aren't speaking. This feature is enabled by default, but you can disable it through the Cisco Headsets app.
May 12, 2022
Beta Version 1-9-b-77
New voice notifications
Your headset has new prompts for when you connect to a Webex Desk Hub or Webex Desk Mini via Bluetooth.
Improved incoming call experience
Your headset now only alerts you once when you have an incoming call. Previously, your headset played the incoming call voice notification over and over agin.
Minor bug fixes
Bug fixes in this release include improvements to call controls with older iPhone models and upgrades through the Cisco Headsets mobile app. We've also improved the calling experience on Microsoft Teams.
December 10, 2021
Beta Version 1-8-b-209
Personalize your headset name in the Cisco Headsets app
You can give your headset a unique name through the Cisco Headsets mobile app. The name change saves to the headset and appears in any Bluetooth device list. You can return your headset to the default name anytime through the Reset Settings button in the app.
Bluetooth pairing mode enhancement
We've improved the Bluetooth pairing experience on the Cisco Headset 730. Now you can enter pairing mode with two active Bluetooth connections. When you connect to the new device, the headset automatically disconnects and saves the older connection.
Factory reset your Cisco Headset 730
You can now initiate a full factory reset of you Cisco Headset 730. A factory reset completely wipes all saved Bluetooth connections and reverts all saved headset settings to the default value.
To initiate a factory reset, simultaneously hold the Power/Bluetooth switch up and the Mute button for 4 seconds.
End calls on the headset charging stand
You can now end an active call when you place your headset securely in the Cisco Headset 730 charging stand. This feature is enabled by default, but you can disable it through the Cisco Headsets mobile app.
July 16, 2021
Beta Version 1-7-b-137
Customized ANC Prompts
You can replace your Cisco Headset 730 Ambient and ANC voice notifications with a simple tone. Customize your audio notifications through the mobile app.
In the app, press and select the notifications you want to change
Minor bug fixes
This beta release improves to the automatic power off feature and removes the automatic Bluetooth source switching feature.
June 11, 2021
Beta Version 1-7-b-123
Automatic Power Off
The Cisco Headset 730 now automatically powers down after six hours of inactivity to save the battery charge. To turn the headset back on, flip the Power/Bluetooth switch down and then up.
Automatic Bluetooth Source Changing
We've made it easier to swap between active Bluetooth sources. When you play audio on a second Bluetooth device, your headset now automatically pauses audio playback on the first device before it switches to the second device.
This feature works equally with the USB HD Adapter and traditional Bluetooth connections.
Battery Life Display on Bluetooth Devices
You can now view your remaining battery life directly on Windows, Android, and iOS devices.
-
On Windows 10 devices, the headset battery indicator appears to the right of your headset in the Bluetooth devices list.
-
On devices with Android 8.0 or later, the headset battery indicator appears beneath your headset name in the Bluetooth devices list.
-
On iOS 8.0 or later, you can add a Bluetooth battery indicator widget to your home screen. With iOS 14.0 or later, you can simply swipe right on the home screen to view your headset battery status.
March 12, 2021
Beta Version 1-6-b-160
This firmware version fixes a problem with distorted Italian and German audio prompts.
March 9, 2021
Beta Version 1-6-b-159
Bug Fix
This firmware version fixes an issue that caused the headset to crash when users tried to change the audio prompt language.
February 17, 2021
Beta Version 1-6-b-149
Minor Bug Fixes
This firmware version fixes an audio quality issue that impacted some Cisco Headset 730 headsets.
February 1, 2021
Beta Version 1-6-b-137
Minor Bug Fixes
This firmware version fixes an issue that prevented the headset from changing Bluetooth sources when the USB adapter unplugged from a device.
December 18, 2020
Beta Version 1-6-b-127
Multi-App Control
This firmware version offers users an improved call control experience when you use multiple Cisco desktop calling applications at the same time. For example, you can mute an active call in Cisco Webex and then answer an incoming Cisco Jabber call through the Jabber UI. While you are on the Jabber call, call controls through the headset only impact Jabber. When the Jabber call is complete, you can resume your Webex call and maintain call control through your headset.
Previously, headset call controls would occasionally impact all open calling applications at once.
-
Active calls don't automatically hold when you answer an incoming call on a different application. Be sure to hold or mute a call on one application before you answer an incoming call on a different calling app.
-
This release only enables multi-app call control between Cisco Webex, Webex Meetings, and Jabber over Bluetooth and through the USB cable. Multi-app control also works with Microsoft Teams through the USB cable.
Microsoft Teams Support
The Cisco Headset 730 supports call controls on the most recent version of Microsoft Teams. Call controls are available through the USB cable.
You can:
-
Answer and end calls
-
Hold and resume calls
-
Mute and unmute your headset
-
Adjust your headset volume
Minor Bug Fixes
Bug fixes in this release include improvements in Bluetooth connectivity, log collection, and streaming audio playback.
September 29, 2020
Beta Version 1-5-b-163
Minor Bug Fixes
Bug fixes in this release include include enhancements to Bluetooth behavior, headset sensors, and headset log information.
September 14, 2020
Beta Version 1-5-b-158
New Audio Notification Prompts
Your headset lets you know which Bluetooth device you connect to and also which device you disconnect from. For example, when you connect to a mobile device, the headset now plays "Connected to mobile phone."
See the following table for the new audio notifications in this release.
You need to unpair and re-pair the Bluetooth connection between your headset and your chosen device for the new prompts to play.
See Delete Paired Devices and Connect your Headset to a Bluetooth Device for more information.
|
Device |
Prompt |
|---|---|
|
Mobile phone |
"Mobile phone connected" "Mobile phone disconnected" |
|
Cisco IP Phone |
"Desk phone connected" "Desk phone disconnected" |
|
Cisco USB Bluetooth Adapter |
"Cisco USB Adapter connected" "Cisco USB Adapter disconnected" |
|
Computer |
"Computer connected" "Computer disconnected" |
|
All other devices |
"Device connected" "Device disconnected" |
Minor Bug Fixes
Bug fixes in this release include minor improvements to headset audio and improved call control stability when connected to the USB adapter.
July 31, 2020
Beta Version 1-4-b-222
Minor Bug Fixes
Bug fixes in this release include improved headset log collection and stabilized USB Adapter behavior.
July 14, 2020
Beta Version 1-4-b-218
Smart Sensors
When your smart sensors are enabled, you can pause your music playback or mute a call when you take off your headset. You can also answer an incoming call when you pick up your headset. You can toggle some or all of these settings on your mobile phone with the Cisco Headsets app. All three features on your headset are turned off by default.
To enable headset sensors, open the Cisco Headsets app, tap , and select which smart sensor features you want to enable.
June 24, 2020
Beta Version 1-4-b-212
Minor Bug Fixes
This firmware update fixes problems with music playback and occasional firmware upgrade issues over Bluetooth.
June 8, 2020
Beta Version 1-4-b-206
Upgrade and log capture enhancement
Data transfers between the Cisco Headset 730 and the Cisco Headsets app are now much faster. This enhancement shortens headset upgrade and troubleshooting log collection time.
April 23, 2020
Beta Version 1-3-b-245
Minor bug fixes
This firmware update fixes problems with Mute button reliability and improves data transfer and headset upgrade speed over Bluetooth connections.
April 10, 2020
Beta Version 1-3-b-232
Presence LED Light Behavior Change
This firmware release changes the way you turn on the Presence LED lights on the side of the Cisco Headset 730. To turn on the Presence LED light when you aren't on a call, press and hold the Play button on the face of the right ear cup. Previously, you had to press and hold the Mute button to activate the Presence LED light.
Minor Bug Fixes
Bug fixes in this release include stabilized headset behavior over Bluetooth connections, improved log collection, and a fix to a bug that occasionally caused the headset to freeze.
March 24, 2020
Beta Version 1-3-b-220
Minor Bug Fix
This firmware load addresses an issue that impacted headset performance and reliability.
March 13, 2020
Beta Version 1-3-b-218
Enhanced Logging
The Cisco Headset 730 troubleshooting logs you can send to Cisco through the app contain enhanced sound and call quality information. These logs help us improve the headset in future releases.
You can send headset logs in the Cisco Headsets app when you tap . The app opens your preferred email client with a new message that contains a prefilled subject line and log files attached. Describe your problem in the email, add any other relevant attachments, and tap Send.
Enhanced Language Support
You can now change your audio notification language through the Cisco Headsets mobile app. Available languages include Chinese (Mandarin), English (US), English (UK), French, German, Italian, Japanese, Korean, Portuguese (Br), Russian, and Spanish.
To change your headset language in the Cisco Headsets app tap . Select your preferred language and tap Proceed. Your headset updates when it switches to a different language.
Minor Bug Fixes
Bug fixes in this release include stabilized headset behavior over Bluetooth connections and improved call quality after the USB cable unplugs from the headset.
March 11, 2020
Beta Version 1-3-b-209
Adaptive Noise Cancellation
This release enables Adaptive Noise Cancellation in this Cisco Headset 730. Adaptive Noise Cancellation automatically adjusts your noise cancellation strength based on the noise levels of your surroundings. You can enable Adaptive Noise Cancellation through the Cisco Headsets mobile app.
You can download new Cisco Headset 730 firmware in the following places:
|
Source |
About |
Connection |
More Information |
|---|---|---|---|
|
Cisco Headsets mobile app |
Cisco Headsets is a mobile app that lets you update, control, and customize your headset from any iPhone or Android mobile device. |
Bluetooth | |
|
The Cisco Headsets web tool enables you to download the latest Cisco Headset 730 firmware through the USB cable. You can also upload older firmware versions to your headset from your desktop. You can find older headset firmware versions on the Cisco Software Download page. Headset firmware zip files 2.0(3) and later include firmware for the Cisco Headset 730 and the USB Adapter. Review the zip file readme to see which headset models are included. |
USB cable | ||
|
Cisco Webex |
You can download the latest headset firmware through the USB cable. Webex desktop app prompts you to update your headset whenever there is a new firmware version available. |
USB cable | |
|
Cisco Jabber, version 12.8 or later |
You can download the latest headset firmware with Cisco Jabber for Windows or Mac through the USB cable. Jabber prompts you to update your headset whenever there is a new firmware version available. |
USB cable | |
|
Cisco IP Phone 8800 Series |
You can download the latest headset firmware with the Cisco IP Phone 8800 Series through the USB cable. Your phone prompts you to upgrade whenever new firmware is available. Your phone must have firmware release 12.7(1) or later and connect to Cisco Unified Communications Manager version 11.5(1)SU7 or later, or 12.5(1)SU1 or later. |
USB cable | |
The Cisco Headset 730 is available for deployment in the countries and regions listed below.
|
North America |
Europe |
Asia |
Latin America |
Africa |
Oceania |
|---|---|---|---|---|---|
|
Anguilla |
Albania |
Armenia |
Belize |
Algeria |
American Samoa |
|
Antigua and Barbuda |
Andorra |
Azerbaijan |
Brazil |
Angola |
Antarctica |
|
Aruba |
Austria |
Bahrain |
Bolivia |
Benin |
Australia |
|
Bahamas |
Belgium |
Bangladesh |
Chile |
British Indian Ocean Territory |
Christmas Island |
|
Barbados |
Bosnia and Herzegovina |
Bhutan |
Colombia |
Burkina Faso |
Cocos (Keeling) Islands |
|
Canada |
Bulgaria |
Brunei |
Costa Rica |
Burundi |
Cook Islands |
|
Cayman Islands |
Croatia |
Cambodia |
Dominican Republic |
Cameroon |
French Polynesia |
|
Dominica |
Cyprus |
China |
Ecuador |
Cape Verde |
Guam |
|
Greenland |
Czech Republic |
Hong Kong |
El Salvador |
Central African Republic |
Heard Island and Mcdonald Islands |
|
Grenada |
Denmark |
India |
Equatorial Guinea |
Chad |
Kiribati |
|
Guadeloupe |
Estonia |
Indonesia |
Falkland Islands |
Comoros |
Marshall Islands |
|
Haiti |
Faroe Islands |
Iraq |
French Guiana |
Cote d'Ivoire |
Nauru |
|
Jamaica |
Finland |
Israel |
Guatemala |
Democratic Republic of the Congo |
New Caledonia |
|
Martinique |
France |
Japan |
Guyana |
Djibouti |
New Zealand |
|
Montserrat |
Germany |
Jordan |
Honduras |
French Southern Territories |
Niue |
|
Puerto Rico |
Gibraltar |
Kazakhstan |
Mexico |
Egypt |
Norfolk Island |
|
Saint Kitts and Nevis |
Greece |
Korea |
Nicaragua |
Equatorial Guinea |
Northern Mariana Islands |
|
Saint Lucia |
Georgia |
Kuwait |
Panama |
Eritrea |
Palau |
|
Saint Pierre and Miquelon |
Holy See |
Lebanon |
Paraguay |
Eswatini |
Pitcairn Islands |
|
Saint Vincent and the Grenadines |
Hungary |
Macau |
Peru |
Ethiopia |
Samoa |
|
Trinidad and Tobago |
Iceland |
Malaysia |
Suriname |
Gabon |
Solomon Islands |
|
Turks and Caicos |
Ireland |
Maldives |
Uruguay |
Gambia |
South Georgia and the South Sandwich Islands |
|
United States of America |
Italy |
Nepal |
|
Guinea |
Tokelau |
|
Virgin Islands (UK) |
Latvia |
Oman |
|
Guinea-Bissau |
Tonga |
|
Virgin Islands (US) |
Liechtenstein |
Pakistan |
|
Kenya |
Tuvalu |
|
|
Lithuania |
Palestinian Occupied Territory |
|
Lesotho |
United States Minor Outlying Islands |
|
|
Luxembourg |
Philippines |
|
Liberia |
Vanuatu |
|
|
Macedonia |
Qatar |
|
Libya |
Wallis and Futuna |
|
|
Malta |
Saudi Arabia |
|
Madagascar |
|
|
|
Monaco |
Singapore |
|
Malawi |
|
|
|
Netherlands |
Taiwan |
|
Mali |
|
|
|
Norway |
Thailand |
|
Mauritania |
|
|
|
Poland |
Timor-Leste |
|
Mauritius |
|
|
|
Portugal |
Turkmenistan |
|
Mayotte |
|
|
|
Romania |
United Arab Emirates |
|
Morocco |
|
|
|
San Marino |
Uzbekistan |
|
Mozambique |
|
|
|
Serbia |
Yemen |
|
Nigeria |
|
|
|
Slovakia |
|
|
Republic of the Congo |
|
|
|
Slovenia |
|
|
Reunion |
|
|
|
Spain |
|
|
Saint Helena |
|
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|
Sweden |
|
|
Sao Tome and Principe |
|
|
|
Switzerland |
|
|
Senegal |
|
|
|
Svalbard and Jan Mayen |
|
|
Seychelles |
|
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|
Turkey |
|
|
Sierra Leone |
|
|
|
Ukraine |
|
|
Somalia |
|
|
|
United Kingdom |
|
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South Africa |
|
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Tanzania |
|
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Togo |
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Tunisia |
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Uganda |
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Western Sahara |
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Zimbabwe | |
