Cisco Headset 320 Series

The Cisco Headset 320 Series is a set of headsets designed for seamless integration with Cisco software and devices. The Cisco Headset 321 features a single earpiece for extended use and comfort, while the Cisco Headset 322 features a full stereo experience for busy workplaces. Both headsets offer plug-and-play integration with Webex App, Webex Meetings, Cisco IP Phones, Cisco Jabber, and Cisco Room Devices. Both headsets are also available with an RJ9 connector for use on Cisco IP Phones without a USB port.

The Cisco Headset 320 Series is also the first Cisco headset to feature the Webex button. Use the Webex button to bring the app window to the top of your desktop screen or join upcoming meetings.

The 320 Series controller LED notifies you whenever you have a meeting or call you can join. Simply press the Webex button to enter an upcoming meeting. If you have two meetings, you need to select the meeting you want to join.

The 320 Series is also available in a version certified for use with Microsoft Teams. The Teams version of the headset features the same plug-and-play integration with Cisco devices including Cisco IP Phones and Room Devices. See Make calls with your Cisco Headset 320 Series for complete Microsoft Teams call control information.

Set up your headset

You can connect your Cisco Headset 320 Series to any device with a USB port. Cisco also offers a USB-A to USB-C adapter to use with devices that only have a USB-C port.

Cisco Headset 320 connected to a laptop via USB

The Cisco Headset 320 Series is also available with an RJ-9 connector for use with any compatible Cisco IP Phone with an RJ-9 port.

Connect your headset

Headset controls

Webex

The following diagram shows the Cisco Headset 320 Series controller and LEDs.

One indicates the mute button. The mute button is on the top of the controller, nearest to the volume up button. Two indicates the Webex button. The Webex button lies flat with the face of the controller on the same side as volume down. Three is the volume up button and has a raised bump on it. Four is the volume down button.
Table 1. Cisco Headset 320 Series Buttons

Number

Symbol

Button

Action

1

Mute

Mute and unmute your calls

2

Webex button

Answer, end, reject, hold, and resume calls

Join a Webex meeting

Bring the Webex App to the front of your desktop

3

 up

Volume up

Turn up your volume

4

 down

Volume down

Turn down your volume

Table 2. Cisco Headset 320 Series LED Status

Call Status

LED Status

LED

Incoming call

Upcoming Webex meeting*

Blinking Green

Active call/meeting

Solid Green

Headset muted

Solid Red

*—If you have more than one upcoming Webex meeting, the LED does not light.

Microsoft Teams

The following diagram shows the Cisco Headset 320 Series controller and LEDs.

The mute button and LED is on the top of the controller. The bottom button controls your calls and activates Microsoft Teams. The volume controls are found on the side of the controller.
Table 3. Cisco Headset 320 Series Buttons

Number

Symbol

Button

Action

1

Mute

Mute and unmute your calls

2

 Microsoft Teams call logo

Microsoft Teams button

  • Answer, end, reject, hold, and resume calls

  • Bring up the Microsoft Teams app on your desktop and join a meeting

3

 up

Volume up

Turn up your volume

4

 down

Volume down

Turn down your volume

Table 4. Cisco Headset 320 Series LED Status

Call Status

LED Status

LED

Incoming call

Blinking white

In an active call or meeting

Solid green

Call on hold

Pulsing green

Connecting to Microsoft Teams

Pulsing white

Connected to Microsoft Teams

Solid white

Upcoming Microsoft Teams meeting

Pulsing white

Failed to connect to Microsoft Teams

Blinks white, then off

Headset muted

Solid Red
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