Make calls with your Cisco Headset 320 Series
Cisco Headset 320 Series Buttons
The following diagram shows the Cisco Headset 320 Series controller and LEDs.

Number |
Symbol |
Button |
Action |
---|---|---|---|
1 |
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Mute |
Mute and unmute your calls |
2 |
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Webex button |
Answer, end, and hold calls Join a Webex meeting Bring the Webex App to the front of your desktop |
3 |
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Volume up |
Turn up your volume |
4 |
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Volume down |
Turn down your volume |
Call Status |
LED Status |
LED |
---|---|---|
Incoming call Upcoming Webex meeting* |
Blinking Green |
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Active call/meeting |
Solid Green |
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Headset muted |
Solid Red |
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*—If you have more than one upcoming Webex meeting, the LED does not light.
Answer a call
Press |
End a call
Hold |
Mute or unmute a call
Press |
Adjust your volume
Press Up
|
Hold and resume a call
1 |
Press |
2 |
Press |
Reject a call
Press |
Silence an incoming call
You can silence incoming call notifications if you're busy and don't want to be disturbed. If you do this, your device and headset won't ring, but you will receive a visual alert. You can still choose to answer the call.
Press Down |
Cisco Headset 320 Series buttons
The following diagram shows the Cisco Headset 320 Series controller and LEDs.

Number |
Symbol |
Button |
Action |
---|---|---|---|
1 |
![]() |
Mute |
Mute and unmute your calls |
2 |
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Microsoft Teams button |
Answer, end, reject, hold, and resume calls Join a Microsoft Teams meeting Bring the Microsoft Teams App to the front of your desktop |
3 |
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Volume up |
Turn up your volume |
4 |
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Volume down |
Turn down your volume |
Call Status |
LED Status |
LED |
---|---|---|
Incoming call |
Blinking white |
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In an active call or meeting |
Solid green |
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Call on hold |
Pulsing green |
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Connecting to Microsoft Teams |
Pulsing white |
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Connected to Microsoft Teams |
Solid white |
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Upcoming Microsoft Teams meeting |
Pulsing white |
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Failed to connect to Microsoft Teams |
Blinks white, then off |
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Headset muted |
Solid Red |
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Answer a call
Press |
End a call
Press |
Mute or unmute a call
Press |
Adjust your volume
Press Up
|
Hold and resume a call
1 |
Press |
2 |
Press |
Reject a call
Hold |
Silence an incoming call
You can silence incoming call notifications if you're busy and don't want to be disturbed. If you do this, your device and headset won't ring, but you will receive a visual alert. You can still choose to answer the call.
Press Down |
Raise and lower your hand in a Microsoft Teams meeting
You can use the Microsoft Teams button on your inline controller to raise or lower your hand in a meeting.
1 |
Hold |
2 |
Hold |