Make calls with your Cisco Headset 320 Series

Webex
Microsoft Teams

The following diagram shows the Cisco Headset 320 Series controller and LEDs.

One indicates the mute button. The mute button is on the top of the controller, nearest
to the volume up button. Two indicates the Webex button. The Webex button lies flat with
the face of the controller on the same side as volume down. Three is the volume up button
and has a raised bump on it. Four is the volume down button.

Table 1. Cisco Headset 320 Series Buttons
Number	Button	Action
1	Mute	Mute and unmute your calls
2	Webex button	Answer, end, and hold calls Join a Webex meeting Bring the Webex App to the front of your desktop
3	Volume up	Turn up your volume
4	Volume down	Turn down your volume

Table 2. Cisco Headset 320 Series LED Status
Call Status	LED Status	LED
Incoming call Upcoming Webex meeting*	Blinking Green
Active call/meeting	Solid Green
Headset muted	Solid Red

*—If you have more than one upcoming Webex meeting, the LED does not light.

Answer a call

Press the Webex button on the inline controller.

End a call

You can end a call or Webex meeting with the inline controller.

Hold the Webex button for two seconds.

Mute your headset

Press the mute button on the inline controller.

Adjust your volume

Press Up or Down down on the inline controller.

Hold and resume a call

You can hold and resume calls in Webex UCM calling, Cisco Jabber, and on all Cisco IP Phones.

1	Press once.
2	Press again to resume a held call.

Reject an incoming call

You can reject incoming calls through your inline controller.

Press the Webex button twice on the inline controller.

Silence an incoming call

You can silence incoming call notifications if you're busy and don't want to be disturbed. If you do this, your device and headset won't ring, but you will receive a visual alert. You can still choose to answer the call.

This feature only applies to Cisco devices.

Press Down on the inline controller.

The following diagram shows the Cisco Headset 320 Series controller and LEDs.

Cisco Headset 320 Series Microsoft Teams certified headset

Table 3. Cisco Headset 320 Series Buttons
Number	Button	Action
1	Mute	Mute and unmute your calls
2	Microsoft Teams button	Answer, end, reject, hold, and resume calls Join a Microsoft Teams meeting Bring the Microsoft Teams App to the front of your desktop
3	Volume up	Turn up your volume
4	Volume down	Turn down your volume

Table 4. Cisco Headset 320 Series LED Status
Call Status	LED Status	LED
Incoming call	Blinking white
In an active call or meeting	Solid green
Call on hold	Pulsing green
Connecting to Microsoft Teams	Pulsing white
Connected to Microsoft Teams	Solid white
Upcoming Microsoft Teams meeting	Pulsing white
Failed to connect to Microsoft Teams	Blinks white, then off
Headset muted	Solid Red