User Account Types

There are a few types of user accounts and each allows users to do different things:

User Account Type

Description

Host

Allows users to host Webex sessions.

Site Administrator

Allows users to host sessions and use Site Administration.

Partial Site Admin

  • View only - Allows users to view, but not change, information in Site Administration.

  • User management - Allows users to perform administration activities pertaining only to adding, editing, or removing users.

Attendee only

Allows users to sign in to your Webex to attend meetings, maintain a personal profile, and to view the meetings list.

Note: Attendees do not need attendee accounts to attend Webex sessions unless the host requires that they have an account.

If your Webex contract provides the concurrent license option, you can add any number of user accounts. Your contract limits the number of users who can simultaneously host or attend sessions. If you have questions about concurrent licenses, contact your Webex account manager.

If your organization has enabled the account sign-up option, users can request new accounts by completing an account sign-up form on your Webex service site.

If you enable the feature, users can request accounts from your Webex site.

You can also add individual or multiple user accounts from Site Administration.

Allow Users to Request Accounts from the Site

Use this procedure to display an account signup form on your site so that users can request participant accounts. You can select options to:

  • Require site administrator approval for all account requests (all requests are placed in a queue for you to accept or reject).

  • Automatically accept or reject signup requests from certain Internet domains.

1

Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options.

2

Scroll down to Service Request Settings, and select Allow users to request additional services.

3

If you want to have all requests automatically approved, select Automatically approve all host account requests.

4

To have requests placed in a queue for approval, select Site admin will manually approve host account requests.

5

At Require for account signup, select each type of information that users must provide to submit the account signup form.

6

Select Update.

Accept or Reject Account Requests

If your organization's Webex service site includes the account signup feature, use this procedure to accept or reject account requests.

When users request new accounts, it may take up to two days before the user is granted access to your site. If the user needs access immediately after you accept the signup request, edit the user's account, specify a password, and provide it to the new user.

1

Sign in to Webex Site Administration and go to Site Information.

2

On the Site Information page, select the new host account request link, or the new participant account request link.

These links appear only if one or more users have requested an account (host or participant) on your site.

3

To accept one or more signup requests, select the check box for each signup request that you want to accept, then select Accept.

4

To reject one or more signup requests, select the check box for each signup request that you want to reject, then select Reject.

Site Administration sends an email message to the person who requested an account, indicating that if the request was accepted or rejected.

Add a User Account

1

Sign in to Webex Site Administration and go to Users > Add User.

2

On the Add User page, select the type of account that you want to create.

3

In the Account Information section, enter the user's name and email information.

If the user typically uses a name that differs from the corporate directory, you can enter their preferred name in the Display name field. The Display name appears in the Meetings Participants List. If the Display name field is empty, the user's First name + Last name appear in the list by default.

The “(“ and “)” characters won’t be shown as part of the participant's name if those characters are included in the Display name field.

4

Create a password that conforms to any password criteria settings for the site and enter it.

5

Select a default language and time zone for the user.

6

Select the privileges you want to enable for the user.

See Manage User Account Privileges.

7

In the Contact Information section, enter the numbers for office, cell, and alternate phone, and address information.

  • Check the Call-back check box to enable call-back to each phone number.

  • Select Call-in authentication to require call-in authentication for attendees.

8

In the Video Systems section add a Video system name and Video address if you’re using a video system.

9

Select Add.

Edit a Single User Account

Follow all instructions that were provided for your implementation.

1

Sign in to Webex Site Administration and go to Users > Edit User.

2

Use the Search features to locate the user account.

You can also choose to view certain account types, such as WebACD agent accounts, to find the user.

3

(Optional) To turn on or turn off a user account, check or uncheck Active next to the account, and then select Submit.

4

(Optional) To change the meeting types that a user can host, check or uncheck the boxes next to the account in the Session Type column, then select Submit.

5

To edit user account details, select the account name.

6

On the Edit User page, change the account information or settings, and then select Update.

Turn on and Turn off User Accounts

You can temporarily turn off user accounts, and can reactivate them at any time. While the account is turned off, the user cannot host Webex sessions. In addition, a turned off host's sessions cannot be started.

You cannot remove a user account from your Webex service site using Site Administration. However, you can change the information about the account, including the username and password, and assign it to another user.

1

Sign in to Webex Site Administration go to Users > Edit User .

2

Locate the user account.

3

To turn on or turn off a user account, check or uncheck Active next to the account, then select Submit.

4

Select Submit.

Accept or Reject Password Requests

If users forget their passwords and you enabled the Login Assistance option, they can request them from the login page. Use this procedure to accept or reject password requests.

1

Sign in to Webex Site Administration go to Site Information.

2

On the Site Information page, select the New password requests link.

This link appears only if one or more users have requested their passwords.

3

Check the box next to the request, then select Accept or Reject.

To view detailed information about a user requesting a password, select the username.
For each password request, Site Administration sends an email message to the person who requested the password, indicating that the request status.