The Webex Meetings desktop app and Productivity Tools has two separate packages for WBS39.10 and later versions. For more information see the Webex Meetings Desktop App and Productivity Tools Installation Matrix.

WBS33 Users with Webex Productivity Tools

Previous Installation Method

How to Get New Desktop App

Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs)

Computer Admin Rights Needed?

Manually download and install

Manually download and install the new package

Follows site admin integration settings

Yes

Automatic upgrade (Auto-update ON in site admin)

Follows site admin integration settings

No

Stay on current version of Webex Productivity Tools (Auto-update OFF in site admin)

None

N/A

MSI mass deployment

Mass deployed with new desktop app MSI

Follows the parameters specified in the command line

No

Automatic upgrade (Auto-update ON in site admin)

Follows the parameters specified in the command line for 1st deployment

No

Stay on current version of Webex Productivity Tools (Auto-update OFF in site admin)

None

N/A

WBS33 Users without Webex Productivity Tools

Previous Installation Method

How to Get New Desktop App

Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs)

Computer Admin Rights Needed?

Automatic download or manual meeting application installation

When Windows users sign in to a Webex Meetings site and start or join a meeting, the desktop app is automatically downloaded and launched after the meeting. (The auto download and installation is default ON for every site)

Follows site admin integration settings

No

Mac users will only get the new in-meeting app

None

No

MSI mass deployment

Manually download and install the new package

Follows site admin integration settings

Yes

Mass deployed with new desktop app MSI

Follows the parameters specified in the command line

No

New Webex Sign-in Users that Never had Productivity Tools or the Desktop App(WBS33.2 and later installers)


If users do have a WBS33 or later version of Webex Productivity Tools or the desktop app installed, they will stay on their current version. They will not automatically get the latest version of the desktop app.

Previous Installation Method

How to Get New Desktop App

Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs)

Computer Admin Rights Needed?

None

When Windows users sign in to a Webex Meetings site and start or join a meeting, the desktop app is automatically downloaded and launched after the meeting. (The auto download and installation is default ON for every site)

Follows site admin integration settings

No

Mac users will only get the new in-meeting app

MSI mass deployment

Manually download and install the new package

Follows site admin integration settings

Yes

Mass deployed with new desktop app MSI

Follows the parameters specified in the command line

No

New Webex Guest Users that Never had Webex Productivity Tools or the Desktop App (WBS39.4 and later installers)


If users do have a WBS33 or later version of Webex Productivity Tools or the desktop app installed, they will stay on their current version. They will not automatically get the latest version of the desktop app.

Previous Installation Method

Guest experience is provisioned on the Webex site

How to Get New Desktop App

Impact on Other Integrations (MS Outlook, MS Office, IE, IBM Lotus Notes, IMs)

Computer Admin Rights Needed?

None

Available for the site that users join meeting

When Windows users join a meeting, the desktop app is automatically downloaded and launched after the meeting

Follows site admin integration settings

No

Mac users will only get the new in-meeting app

Not Available for the site that users join meeting

Windows users will only get the new in-meeting app

N/A

N/A

Mac users will only get the new in-meeting app

Manually download and install new package

Follows site admin integration settings

Yes

Mass deployed with new desktop app MSI to Windows users

Follows the parameters specified in the command line

No


Guest experience is provisioned on the Webex site by default. If guest experience is not available contact Support for assistance.