On the historical data page for a workspace, you’re able to see trends for the last 24 hours, 7 days, and 30 days. You can also see raw data for the last 2 hours. This information can be used to:

  • Address sound and noise issues to improve the audio experience for users.

  • Make cost saving adjustments and improve the use of real estate.

  • Determine if some workspaces are used more often than others.

  • Determine the real usage of workspaces both in time and by how many.

Historical data for workspaces is currently not available for customers with data location in the EU.

Supported products

Room Series

Board Series

Desk Pro

MX and SX Series


With Room Navigator

With Room Navigator



Relative Humidity

With Room Navigator

With Room Navigator



Sound and Ambient Noise Levels














SX80 with Quad Camera

Air Quality

With Room Navigator

With Room Navigator

Coming soon


If a supported device has sensors but is assigned to a user, not a workspace, no data is collected.

Available Sensors and How to Enable Them

Occupied: RoomAnalytics > PeoplePrecenseDetector: On

  • The device uses ultrasound to detect people in the workspace. When the first person enters or the last person leaves, a change in the output level of the ultrasound echo canceller triggers an event that the room is occupied or vacant.

Occupants: RoomAnalytics > PeopleCountOutOfCall: On

  • The device calculates occupancy by detecting the number of people in the workspace. The camera tracks the number of people present during calls and if configured, outside of calls. Requires that a Quad Camera is connected for SX80, Codec Plus, and Codec Pro.

Sound Level: RoomAnalytics > AmbientNoiseEstimation > Mode: On

  • Sound level shows the current sound level in the workspace.

    Note that sound level is only reported when the ambient noise estimation sensor is turned on.

Ambient Noise: RoomAnalytics > AmbientNoiseEstimation > Mode: On

  • Ambient noise level is based on the noise estimation in the stationary noise reduction algorithm that is a part of the device acoustic echo canceller.

Temperature: Always enabled

  • The temperature sensor has an operating range 0–35 degrees Celsius (32–95 Fahrenheit). Placement of the device in the workspace might give variations in reported temperature.

Relative Humidity: Always enabled

  • The humidity sensor reports relative humidity with an operating range between 20% and 90%. The sensor accuracy is +/- 10%.

Air Quality: Always enabled

  • The Volatile Organic Compound sensor (TVOC) measures indoor air quality. It measures the presence and quantity of gases emitted, for example, by solvents, smoke, and human breath. TVOC value renders a general index based on the total sum of those gases as defined by the Umweltbundesamt agency (UBA). The air quality information can be used, for example, to determine whether the workspace needs better ventilation.

  • A period of 72 hours is recommended for the sensor to stabilize in a new location. The sensor also needs to stabilize when the device has been turned off for a longer period of time.

Access Historical Data for Workspaces

From the customer view on https://admin.webex.com , go to Workspaces and select a workspace.

Go to either Real-Time Utilization Metrics or Real-Time Environmental Metrics and click View Details .

On this page, you can toggle between the utilization and the environmental metrics. From the drop-down menu in the upper right corner, you can select between trends from last 24 hours, 7 days, or 30 days. You can also select raw data for last 2 hours. For temperature data, you can change between Fahrenheit and Celsius.

In the Insights section, you can find the average, minimum, and maximum readings for the selected time period. The percentage change shows the comparison to the previous selected time period. You can also see the average, minimum, and maximum for all workspaces with the same room type to see how this workspace compares to those.

If you hover over the graph, you can see detailed information from that specific point in time.

You can export the information from the graph as a CSV file by clicking the download icon in the right corner.

Thresholds For Environmental Metrics

For all three environmental metrics, there are color coded thresholds to make it easier to see at a glance where the readings land.

The thresholds for temperature, relative humidity, and sound level are based on extensive worldwide research and collaboration with building technology companies.

The thresholds cannot be adjusted and are subject to change.

Threshold color codes:

  • Green: Excellent or Good

  • Yellow: Acceptable

  • Red: Poor

Levels deemed as Excellent:

  • Temperature: 21-25 degrees Celsius / 68-77 degrees Fahrenheit

  • Relative humidity: 30-60 %

  • Ambient noise: 0-40 dBA

  • Air quality: TVOC index < 2.99

The changes to these values are reported every 5 minutes.