Overview

In accordance with the EU Digital Services Act (DSA), if you're a recipient of the Webex service in the European Union and you see content on Webex that you believe to be illegal, you can submit a case to Cisco by following the process described here.

As defined in the DSA, illegal content means “any information that, in itself or in relation to an activity, including the sale of products or the provision of services, is not in compliance with Union law or the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law.” For example, sharing terrorist content, the non-authorized use of copyright-protected material, or the illegal sale of live animals may all be deemed to be illegal content in certain Member States.

Submit a case to report illegal content

After we receive your case, we'll review it and take action as appropriate. We'll notify you via email (if you've provided your contact information) about the outcome of our assessment.

1

Submit a case to Cisco using this form.

2

Enter your e-mail address. You may be referred to a related site if your email address is already registered with Cisco.com.

To anonymously report illegal content, enter your email address as no-reply@webex.com. We may be unable to fully investigate some anonymous reports if we can't follow up with you.

3

Use the Category field to select Subscription Management and Billing and the subcategory Webex.com so that we can route your report to the correct team.

4

Provide your Company Name and Title. To anonymously report illegal content, enter ANONYMOUS in both fields.

5

Use the Problem Description field to provide the following information to the best of your ability.

The Problem Description field must include:

  • The text "DSA Notice of Illegal Content" to be routed appropriately.
  • Exact electronic location of the information with as much details as possible, which may include, as applicable, the recording URL(s), space link, message author’s name and date/time of post.
  • Reasoned explanation as to why you believe the content is illegal.
  • Your country or region of residence.
  • An affirmation that you're submitting a notice in good faith and the information provided is accurate and complete.
6

When providing the First Name and Last Name, if you want to anonymously report illegal content, enter ANONYMOUS in both fields.

7

Provide your telephone number if you want to be contacted by telephone for follow-up questions. To anonymously report, enter +1 202-762-1401.

8

Indicate email as your contact preference. If you've provided an email address, we'll send you an email to confirm that we've received your notice.

9

Submit your case.