In order to enable Microsoft Teams WebRTC Calling, the hybrid calendar needs to be on. Make sure that the web engine is on as well – If not, follow the steps described here to turn it on.

The anonymous join setting is on by default in Microsoft Teams. If it is off, you can turn it on in Microsoft Teams so that devices can join over WebRTC. For more information about how to enable this setting please go here.

If your device is linked to Webex edge for devices, you need the CE9.14.3 software version.


From the customer view in, go to the Devices page.


Select Settings in the top right corner and navigate to Meeting providers. Toggle on Enable Microsoft Teams.