A custom image can be used as the background while in a call. You may upload up to three custom virtual backgrounds.

Supported file formats: BMP, GIF, JPEG, PNG. Animated GIFs aren’t supported.

Maximum file size: 4MB

Virtual backgrounds can be selected from the user interface. Read Virtual Backgrounds on Desk Pro for more details.

Users can upload virtual background images to devices they have setup in personal mode. Read Upload Custom Virtual Backgrounds to a Personal Mode Desk Pro for more details.


From the customer view in https://admin.webex.com , go to Devices and select your device. Go to Support and click Web Portal .

If you have an admin or integrator user setup, you can sign into the devices local web interface on your browser from http(s)://<endpoint ip or hostname>.


Go to Setup > Personalization , and open the Virtual Backgrounds tab


To upload a new background image, drag and drop an image file in one of the three video background slots. Or click Browse to select a file from your file system.

If you want to replace one of the images, click Replace and browse and select a new image file from your file system.

To delete a background image, click Delete . This fully removes the video background from the device. You have to upload it again if you want to use it again.