Play a meeting recording

Hosts can also share the link for each of their recordings. If you missed a meeting, webinar, or training session, ask the host for a link to the recording. Even if you weren't originally invited, the host can still provide you with a link to their recording.

Depending on file size and bandwidth, it can take up to 24 hours for a recording to be ready.

Depending on your organization settings, Webex displays a disclaimer each time that you download or play a recording. Accept the terms of the disclaimer to continue.

1

Depending on your role, do one of the following:

  • If you're the host, sign in to User Hub, go to the Recordings, and then locate and click the recording that you want to play.
  • If you're an invitee or attendee, select the link in the email sent to you by the host. If the host provided a web link to the recording, paste it into your browser.
2

When the player appears, select Play.

3

Use the 10-second fast forward button and 10-second rewind button to find the most important points of a meeting.


 

If a disclaimer appears, select Accept to accept the terms and continue.

You can also choose to listen only to a certain speaker when playing back a recording.

4

If the host added chapters to the recording, select one to go directly to the time associated with the chapter.

5

(Optional) Click one of the following panel icons to show that panel during playback of an MP4 recording.

Panel To show, select
Transcript Transcript
Chapters Chapters
Participants Participants participants
Chat Chat chat
Polling Polling polls
Q & A Q & A

 
As the host, click Edit edit, then choose which panels you want to appear in the recording.
6

(Optional) Select Download to save the recording to your computer.

If a disclaimer appears, select Accept to accept the terms and continue.

Recording format

Recorings in the cloud use the latest version of the MP4 format, which is compatible with all major media players:


 
If you have issues playing recordings, try using a different app to play them or convert the recording to another format using a third-party video conversion tool, such as FFmpeg.
Table 1. MP4 specifications
FeatureSpecification
Codecavc1.640033,mp4a.40.2
Brandsiso6/iso6,dsms,msix,dash
Profilesiso6,dsms,msix,dash
FragmentedYes

Play a Webex call recording

You can access call recordings, download, and play back recordings from the User Hub.


 
Webex Call recording is not available for Webex for Government.
1

Sign in to User Hub, go to the Recordings, and click Calling.

The Calling tab displays the recordings for the calls that you made.
2

Locate the recording from the list and click the recording that you want to play.

3

When the player appears, select Play.

Use the 10-second fast forward button and 10-second rewind button to find the most important points of a call.
4

Select Download to save the recording to your computer.

If a disclaimer appears, select Accept to accept the terms and continue. The call recordings are stored in an MP3 format.


 

You can also access and play the call recordings directly from the Webex App. For more information, see Webex App | Access your call recordings.