Accessibility features

Accessibility features for the Cisco Desk Phone 9841, 9851, and 9861

The Cisco Desk Phone 9841, 9851, and 9861 provide accessibility features for the blind, and the visually-impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: http://www.cisco.com/go/accessibility

Vision-impaired and blind accessibility features for your phones

Your phone comes with standard accessibility features that require little or no setup.

the front view of phone 9851

The following table describes the vision-impaired and blind accessibility features on the Cisco Desk Phone 9841, 9851, and 9861.

Table 1. Vision-Impaired and Blind Accessibility Features
Item	Accessibility Feature	Description
1	Back-lit color LCD screen	3.7" color screen (Resolution 480 x 240) The Cisco Desk Phone 9841 has a grayscale LCD with adjustable brightness.
2	Top 360 LED. High-contrast visual and audible alert	Alerts the states of call, message, and the phone. Top 360 LED flashes during any call status and stays lit when a voicemail message is received.
3	Action button	Press the button to place a service call, such as an emergency call, if configured.
4	Programmable feature buttons and line buttons	Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines. Feature buttons and line buttons—Used for features such as Speed dial or Call pickup, and to view your status on another line Your administrator sets up programmable feature buttons on your phone. Colors indicate your phone's status: Green, steady—Active call or two-way intercom call. Red, flashing—Held call. Amber, steady—Privacy in use, one-way intercom call, DND active, or signed in to a hunt group. Amber, flashing—Incoming call or reverting call. Red, steady—Remote line in use (shared line or line status). Red, flashing—Remote line on hold.
5	Softkeys These are large buttons just below the LCD.	Provide access to special functions. The functions are displayed on the LCD.
7	Hold/Resume button, Transfer button, and Conference button These three large buttons are located to the right of the keypad. In this group, the Hold/Resume button is the single button in the top row. Below the Hold/Resume button, the Transfer button is on the left, and the Conference button is on the right.	When pressed, triggers the following actions. Hold/Resume : Place an active call on hold and resume the held call. Transfer : Transfer a call. Conference : Create a conference call.
8	Speakerphone, Headset, and Mute buttons These buttons are located on the bottom right of the phone. In this group, the Speakerphone button is the top most button, the Headset button is below the Speakerphone button and the Mute button is below the Headset button.	Toggle the Speakerphone, Headset, and Mute buttons on and off to indicate the phone state. Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Use the Headset button to toggle the headset on. When the headset is on, the button is lit. Pick up the handset or select Speakerphone to leave headset mode. Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.
9	Alphanumeric keypad	Allow you to use existing or familiar key positions. Key 5 has a nib.
10	Volume button This button is located at the bottom left of the phone	Allow you to increase or decrease the ring volume or the sound through the handset, headset, or speakerphone. Press the upper side of the button to increase the volume; press the lower side of the button to decrease the volume.
11	Favourite button, Settings button, and Contacts button These three large buttons are located to the left of the keypad. In this group of buttons, the Favourite button is the single button in the top row. Below the Favourite button, the Settings button is on the left, and the Contacts button is on the right.	When Favourite button, Settings button, or Contacts button are pressed, it opens the respective screen. Allow you to easily access your messages, settings, and contacts.
12	Front Arc LED	Provides visible notification and indicates the states of the phone, calls, and messages.
13	Calendar button Cisco Desk Phone 9851 and 9861 support this feature	When pressed, your calendar opens. This button is only accessible if your administrator has set up the Calendar service on your phone.
14	Navigation Cluster (includes the Navigation ring and the Select button) The Navigation Cluster is located just above the keypad.	Use the Navigation ring to move up, down, left, and right in the phone LCD. The Select button is in the center of the Navigation cluster Use the Back softkey to return to the previous screen or menu. Use the End Call softkey to end a call or a session.
10	Headset, Speakerphone, and Mute buttons These buttons are located on the bottom right of the phone. In this group, the Mute button is the single button in the bottom row. Above the Mute button, the Headset button is on the left, and the Speakerphone button is on the right.	Toggle the Headset, Mute, and Speakerphone buttons on and off to indicate the phone state. Use the Headset button to toggle the headset on. When the headset is on, the button is lit. Pick up the handset or select Speakerphone to leave headset mode. Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice. Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Adjustable Footstand: You can adjust the footstand to provide optimum phone display viewing and easy access to all buttons and keys.

Voice feedback

Voice Feedback helps people with vision problems to use their phones. When enabled, a voice prompt helps you navigate your phone buttons, and to use and configure phone features. The voice also reads out incoming Caller IDs, displayed screens and settings, and button functions.

You can enable the voice feedback with multiple languages.

Here are a few important characteristics to keep in mind as you use this feature.

Voice Feedback is enabled and disabled with the Select button that is located in the center of the Navigation cluster. When the phone is idle and on home screen, quickly tap Select three times to turn this feature on or off. A voice prompt alerts you to the feature status.

Voice feedback can also be enabled from Settings menu on the phone. For , press Home button thrice and for , press thrice then select Accessibility > Voice Feedback in the Settings screen. Toggle On and Off to enable or disable voice feedback.
You can set multiple languages as desired on your phone. Navigate to Language screen and select the language for your phone. The settings take effect on the phone menu language. The voice feedback reads out the configured language.
Push a softkey once, and Voice Feedback reads out the feature that is associated with the key. Quickly push the softkey twice to execute the feature.
Hard keys, such as the Contacts, Settings, and Favourite buttons, are treated differently. Push a hard key once, and a voice reads out the screen name followed by the application or setting that is displayed on the phone.

If Silent Emergency call is configured, no voice feedback is available when you press Action button.

Volume is adjusted with the Volume button. To adjust your handset volume, lift the handset from the cradle, and press Volume button. If you use a headset, press the Headset button, and then press the Volume button. If you use the speakerphone, press the Speakerphone button and the Volume button.

You may not hear Voice Feedback if you press the Headset button, but don't have a connected headset. Press Speakerphone button and you hear Voice Feedback again.

When on a call, only you hear Voice Feedback so your privacy is assured. Voice Feedback is available in following languages.

English (UK, US)
French (Canada, France)
Italian
German
Spanish (Columbia, Spain)

Voice feedback behaviour

Table 2. Voice feedback behaviour
Items	Behaviour when voice feedback is on
Visual change	Accessibility header Icon: The accessibility header icon will appear in the idle page. Highlighted border: If you click any of the touchable items, it shows a highlighted border to help identify the clicked item.
Call and Virtual Keyboard	When you press Call, there is an announcement of the key name and the New call page name. When you press the virtual keyboard, you hear an announcement asking you for the input and the details of the input. When you double-click the soft keyboard icon or double-click the text box, it reads out expand the touch keyboard". To collapse keyboard : Click hide virtual key or double-click outside the panel of the virtual keyboard. Press and hold key: Highlights the pressed key and announces the key name. Release key: The character will be entered. Note: When any panel changes, it reads out the new keyboard layout such as symbol active, shift active, and main active.
Touchable widget	Expand key: Single-click announces the key behavior. Double-clicking: Announce current screen mode Slider/Toggle/Switch Single-click announces label name, widget name, and the state. Double-click applies changes and announces the value. Input Box Single-click announces the label and the input field. Double-click announces to enter input mode, opens virtual keyboard, and says "Editing". Drop-down When you click any drop-down list, it reads out the label name + “as follows", or when the list is collapsed, it reads out only label name. Show/Hide password When you click the eye icon on the input field, it reads out whether to show or hide the password.
Home Screen	Whenever you go back to the home page, you hear an announcement "Home Screen".
Hard key	Hard key such as number key, volume key, settings key retains the existing behavior. For few hard keys your hear announcement of the name such as hold, transfer, conference, mute.
Label	When touched, announces the item label and label value.
Softkey	Single-click of a softkey announces the softkey label name, and double-click of a softkey triggers the softkey event. Voice feedback carries additional information: Recents quick button: the softkey name and voicemail number (if available) Softkey on list item: announce the softkey name and the corresponding item information.
Incoming Call	During an incoming call, it announces that there is an incoming call and it also reads out the caller ID twice. It also announces the name of the softkey that you press such as Answer, Decline, or Ignore.
All Calls list	When there are multi-calls, the All Calls list page is open, when you single-click any item in the call list, there is a voice feedback of the call state and caller ID. When you press any softkey of call list items, it announces button label name and session info. When you press Recents softkey, you hear the key name and call history. You hear some of the following informations: Active call + caller ID Incoming call + caller ID Held call + caller ID
Popup menu	For any popup menu, the “menu” name and the first selected item is announced. In addition to clicking a button or icon to close the menu, you can also double-click the area outside the menu, single-click to hear the prompt "close the popup“. Preview: For preview window, it announces the camera info.
Video call	When you make a video call, you click the main window or self view window, it reads out the window information. When you double-click the video main window, it hides or shows the softkey bar and the header. It also reads out whether it's a full screen.
Quick speed dial	When you swipe down from the top of the screen to navigate to the Speed Dial page, the page name is announced. When you single-click any speed-dial item, the label is announced.
Swipeable views and page indicator	When you swipe pages it reads out the page number such as “page two”. You see a page indicator widget (highlighted), on single-click, it announces the current page number. On double-click it moves to next or the previous page, and announces the corresponding page number.
Voice feedback for password	Voice feedback for password: Default value is Off, you will hear no announcement when you type the password. You can input passoword for Wi-fi, MRA, LSC, Admin Login, EMCC, personal directory. This is applicable for all audio path.

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Accessibility features