A user's personal device has the same entitlements they do, however even if they have a Webex Calling subscription, they can't make (or receive) calls to people outside their organization using a phone number or use extension-based calling from the device.


From the customer view in https://admin.webex.com, go to Users, and select the user you want to assign the device to.


From the user panel that opens to the right, scroll down to Devices and then choose one of the following options:

  • If the user has at least one device already assigned—click ... and then select Add Webex Room Device.
  • If the user doesn't have any devices already assigned—click Add Webex Room Device.

Copy, email, or print the 16-digit activation code and send it to the user so that they can activate their new device or, if the device is in your possession, you can activate the device on the user's behalf.

If the user doesn't activate the device before the code expires, they can generate a new activation code from https://settings.webex.com. Users can also add their own personal devices from there. For more information, see Set Up a Room or Desk Device as a Personal Device.