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In this article
Feedback?You can adjust the settings for your headset through on-premises phones, multiplatform phones, Webex Desk Series, Cisco Jabber, Webex App, and Webex Meetings.
On-premises phone headset customization
After you personalize your headset settings, the phone saves the settings and applies them to any other Cisco headset model.
Adjust your bass and treble
You can adjust how much bass or treble your hear through your headset.
| 1 |
Press Applications |
| 2 |
Select . |
| 3 |
Press Setup and select . |
| 4 |
Press the Navigation cluster, left or right, to adjust the tuning. |
Adjust your speaker feedback
You can adjust how much of your own voice you want to hear through your headset speaker.
| 1 |
Press Applications |
| 2 |
Select . |
| 3 |
Select . |
| 4 |
Press the Navigation cluster, up or down, to adjust the sidetone. |
| 5 |
Select Set to apply your settings. |
Adjust your microphone volume
You can adjust how loud you sound through your headset microphone. You may wish to adjust this setting depending your surrounding ambient noise level.
| 1 |
Press Applications |
| 2 |
Select . |
| 3 |
Press Setup and select . |
| 4 |
Press the Navigation cluster, left or right, to adjust the gain. |
Test your microphone
You can test your microphone to hear how you sound through your headset on a Cisco IP Phone.
| 1 |
Press Applications |
| 2 |
Select . |
| 3 |
Press Setup and select . |
| 4 |
Press Record and speak into the microphone. |
| 5 |
Press Stop rec when you finish speaking. |
| 6 |
Press Play to review your test recording. |
Enable electronic hookswitch control on your phone
If your administrator has enabled Admin settings on your Cisco IP Phone, you can enable or disable electronic hookswitch control to connect with a Cisco Headset 560 Series base. Electronic hookswitch control is enabled by default.
This feature is available on Cisco IP Phone Firmware Release 12.7(1) and later.
| 1 |
On your phone, press Applications |
| 2 |
Navigate . |
| 3 |
Select Connect e-hook headset to enable electronic hookswitch control. |
Change your headset ringer settings
You can change your headset ringtone behavior on Cisco IP phones with phone firmware 14.0 or later. The setting is saved on the phone and will apply to any Cisco Headset 500 Series that connects.
| 1 |
Press Applications |
| 2 |
Select . |
| 3 |
Select a ringer setting. By default, your phone follows the behavior of the phone ringer settings. Select On if you want to always hear the phone ring when you have an incoming call. If you select Off, you won't hear any ring through your headset when there is an incoming call. |
| 4 |
Select Set to apply your settings. |
Reset Cisco Headset settings from your phone
You can reset your Cisco headset to remove your custom settings. This action returns the headset to the original configuration set by your administrator.
Your phone must be running firmware release 12.5(1)SR3 or later for this feature to function.
Before you begin
Connect your headset to the phone:
-
Cisco Headset 520 Series: Connect with the USB adapter
-
Cisco Headset 530 Series: Connect with the USB cable
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Cisco Headset 560 Series: Connect the standard base or multibase with the USB or Y-cable.
| 1 |
On the phone, press Applications |
| 2 |
Select . |
| 3 |
At the warning window, select Reset. |
Multiplatform phone headset customization
After you personalize your headset settings, your phone saves your tuning selections and applies to them to any future Cisco headset model you use.
Adjust your bass and treble
You can adjust how much bass or treble your hear through your headset when you use a USB connection.
| 1 |
Press Applications |
| 2 |
Select . |
| 3 |
Highlight Cisco Headset and press Setup. |
| 4 |
Select . |
| 5 |
Press the Navigation cluster, left or right, to adjust the tuning. |
| 6 |
Press Save to apply and retain your setting. |
Adjust your speaker feedback
You can adjust how much of your own voice you want to hear through your headset speaker when you use a USB connection.
| 1 |
Press Applications |
| 2 |
Select . |
| 3 |
Highlight Cisco Headset and press Setup. |
| 4 |
Select . |
| 5 |
Press the Navigation cluster, up or down, to adjust the sidetone. |
| 6 |
Press Save to apply your setting. |
Adjust your microphone volume
You can adjust how loud you sound through your headset microphone when you use a USB connection. You may wish to adjust this setting depending your surrounding ambient noise level.
| 1 |
Press Applications |
| 2 |
Select . |
| 3 |
Highlight Cisco Headset and press Setup. |
| 4 |
Select . |
| 5 |
Press the Navigation cluster, left or right, to adjust the gain. |
| 6 |
Press Save to apply your setting. |
Test your microphone
You can test your microphone to hear how you sound through your headset when you use a USB connection.
| 1 |
Press Applications |
| 2 |
Select . |
| 3 |
Highlight Cisco Headset and press Setup. |
| 4 |
Select . |
| 5 |
Press Record and speak into the microphone. |
| 6 |
Press Play when you finish speaking and listen to the test recording. The maximum recording time is 20 seconds. |
Webex Desk Series headset customization
Change audio sources on your Webex Desk Series
Your Webex Desk Series device can connect to multiple audio devices.
| 1 |
Select the icon in the upper right corner of your Webex Desk Series device and choose from the available audio devices. The icon in the status bar displays which audio output your device is currently using. |
| 2 |
Select Cisco Headset. |
Cisco Jabber headset customization
Change the audio device in Cisco Jabber for Windows
You can specify which audio device you wish to use in Cisco Jabber for Windows.
| 1 |
Plug in your headset or other audio device to the appropriate USB port. |
| 2 |
Click the phone control menu
|
| 3 |
To change your audio device, click Audio Options and select your headset in the speaker and microphone categories, then click OK. |
and select Change the audio device in Cisco Jabber for Mac
You can specify which audio device you wish to use in Cisco Jabber for Mac.
| 1 |
Plug in your headset or other audio device to the appropriate USB port. |
| 2 |
Click the phone control menu
|
| 3 |
To change your audio device, click Audio/Video Preferences and select your headset in the speaker and microphone categories, then click OK. |
Adjust your equalizer settings in Cisco Jabber
You can adjust your equalizer settings in Cisco Jabber for Mac or Windows. A setting of Warmer means you will hear more bass in your headset. A setting of Brighter means you will hear more treble in your headset.
| 1 |
In Cisco Jabber, click the gear icon |
| 2 |
Do one of these actions:
|
| 3 |
Do one of these actions:
|
and select Adjust your sidetone in Cisco Jabber
You can adjust how much of your own voice you want to hear through your headset speaker.
| 1 |
In Cisco Jabber, click the gear icon |
| 2 |
Do one of these things:
|
| 3 |
In the Sidetone pulldown menu, select Off, Low, Med, or High. |
Webex headset customization
Select your headset in the Webex App
| 1 |
Click on your profile picture and select Settings. |
| 2 |
Click Audio and select Cisco Headset for each audio field. |
| 3 |
Click Ok. |
Webex Meetings headset customization
Change the audio device in Webex Meetings desktop app for Windows and Mac
| 1 |
In a meeting room, select Call Using Computer and Cisco Headset for each audio field. |
| 2 |
Optional: Select Audio in the menu bar and select Computer Audio Settings. |
| 3 |
Select Cisco Headset for each audio field. |
| 4 |
Optional: Click Test to hear the volume at its current setting. You can use the volume and mic sensitivity sliders to adjust your speaker volume and mic sensitivity. |
| 5 |
Click Ok. |
