Windows Users

Your users must be using Webex for Windows on Windows 7, 8, or 10 with Microsoft Outlook 2013 or 2016, Microsoft Office 365 (version 16.0.9001 or later).

In your Active Directory, you must populate the proxyAddresses field for each user, the format of the SIP address is SIP:username@example.com. Ensure that the SIP address for each user in your Active Directory matches with the Webex username.

  • For users in your organization, you must register the file spark-windows-office-integration.dll using administrator privileges. You can run regsvr32.exe on the .dll file, or use another method.


    The spark-windows-office-integration.dll file is part of the Webex installation and is stored in the dependencies subfolder of the folder where you have installed Webex. For more information, see Installation and Automatic Upgrade.

    Example of how to register the .dll file using regsvr32.exe:

    Go to the directory for the dll, for example:
    
            c:\Users\anita\AppData\Local\Programs\Cisco Spark\dependencies 
          
    Enter the following:
    
            regsvr32.exe /s spark-windows-office-integration.dll 
          

    Example of how to unregister the .dll file using regsvr32.exe :

    Go to the directory for the dll, for example:
    
            c:\Users\anita\AppData\Local\Programs\Cisco Spark\dependencies 
          
    Enter the following:
    
            regsvr32.exe /s /u spark-windows-office-integration.dll 
          

    Users must restart Webex and Outlook to see status from Webex in Outlook.

  • For users on a free account, they can integrate Cisco Webex status with Microsoft Outlook in the Webex app if they are administrators on their computers. Then, they need to restart the Webex app and Outlook.

Mac Users

  • If Webex is the only app that users have installed that integrates with status in Outlook, then Webex integrates with status in Outlook by default.

  • If users have another app installed that integrates with status in Outlook, then the user must choose to integrate Webex status in Outlook. Then, they need to restart the Webex app and Outlook.

Conflicts with Other Apps

  • You must only maintain one app that integrates with Outlook for status. Having more than one app integrated with Outlook can cause conflicts. When you want to enable Webex status integration with Outlook, users need to quit and unregister any other instant messaging apps that they use to connect with Outlook.

Tips for Removing the Integration

  • For users on Windows, you can unregister the DLL for users in your organization or users with a free account can choose to remove the integration in the Webex app. Users must restart both the Webex app and Outlook.

  • For users on Mac, they can change the setting in the Webex app. Users must restart both the Webex app and Outlook.