• We continually review the minimum requirements to run Webex App, and the requirements listed here may change.
  • We don't support using Webex App with pre-release or early release programs, such as the Apple Beta Software, Windows Insider Program, or any other similar programs.
  • The performance of Webex App can be influenced by factors beyond the operating system, for example: network connectivity or other applications on your devices.

Windows desktop minimum requirements

Mac desktop minimum requirements

  • MacOS 10.13 and later.

  • M1 chip or Intel CPU-based

  • Minimum 4 GB RAM

This article is about installing the desktop version of Webex App for Mac or Windows. For Linux, see Webex App for Linux.

Webex App installs to the same system folder every time it's updated to a new version.


 

To view what version of Webex App is installed, see Find your App version.

Administrators can check what version of the app their users have by running the Messaging App Version Report, see Reports for your Cloud Collaboration portfolio

Manual install

Webex App can be installed either per machine or per user and can be installed by users or IT administrators.

Webex App installs to the following folder by default: %LocalAppData%\Programs\Cisco Spark.

Users can download and then run the installer file (msi). They don't need administrator access privileges on their machine.

The browser automatically detects if the user's operating system is 32-bit or 64-bit and downloads the correct version of Webex App.

Administrators can run the installer with additional privileges and can choose per machine installation and the installation directory.

Table 1. Webex App installers for Windows
DescriptionIs localized?OS architectureInstall file download link
Webex App only Localized 32-bit https://binaries.webex.com/WebexTeamsDesktop-Windows-Gold/Webex_x86.msi
Webex App only Non-localized (EN) 32-bit https://binaries.webex.com/WebexTeamsDesktop-Windows-Gold/Webex_x86_en.msi
Webex App only Localized 64-bit https://binaries.webex.com/WebexTeamsDesktop-Windows-Gold/Webex.msi
Webex App only Non-localized (EN) 64-bit https://binaries.webex.com/WebexTeamsDesktop-Windows-Gold/Webex_en.msi
Webex App and desktop meetings bundle* Localized 64-bit https://binaries.webex.com/Webex-Desktop-Windows-x64-Combined-Gold/WebexBundle.msi
Webex App and desktop meetings bundle* Non-localized (EN) 64-bit https://binaries.webex.com/Webex-Desktop-Windows-x64-Combined-Gold/WebexBundle_en.msi

* Use the bundle installer to install all components of Webex App in one go.

Bulk install

You must use the non-localized version of the MSI file with a third-party distribution mechanism to bulk install Webex App to select users or computers. Users can still use the app in their preferred language.


 

If you use any other version of the MSI file, this could result in major issues uninstalling the app.

When you install Webex App with the MSI file, you can add the following command line parameters:

When you set ALLUSERS=1 to specify a per machine installation, you must have administration access privileges.

  • Silent installation

    You can include /quiet and there is no user interaction. For example: msiexec /i c:\work\Webex.msi /quiet.

  • ACCEPT_EULA

    You can choose to accept the end user license agreement for users and users won't get a prompt to accept the end user license agreement. For example: msiexec /i c:\work\Webex.msi ACCEPT_EULA=TRUE ALLUSERS=1.


     

    The end user license agreement is not displayed if either of the following registry entries are set to eula-disabled

    • HKEY_LOCAL_MACHINE\Software\CiscoCollabHost\Eula Setting

    • HKEY_LOCAL_MACHINE\Software\WOW6432Node\CiscoCollabHost\Eula Setting

  • AUTOSTART_WITH_WINDOWS

    When installing Webex App, if you have administration access privileges, you can specify that Webex App will automatically start with Windows using the AUTOSTART_WITH_WINDOWS=true property. If you don't specify the property option, the default value is set as true.

    • Specify that Webex App will automatically start with Windows. For example: msiexec /i c:\work\Webex.msi AUTOSTART_WITH_WINDOWS=true ALLUSERS=1.


       

      The checkbox in Settings will be grayed out for all users, you must have administration access privileges to change this option.

    • Specify that Webex App won't automatically start with Windows. For example: msiexec /i c:\work\Webex.msi AUTOSTART_WITH_WINDOWS=false ALLUSERS=1.

      Users can select or deselect the checkbox in Settings themselves.

  • DEFAULT_THEME

    If you have administrator access, you can specify the theme used for the Webex App. If you don't specify the property option, the default value is set as dark. Users can choose to change the theme in settings.

    • Specify the light theme for Webex App.

      For example, msiexec /i c:\work\Webex.msi DEFAULT_THEME="Light" ALLUSERS=1

    • Specify the dark theme for Webex App.

      For example, msiexec /i c:\work\Webex.msi DEFAULT_THEME="Dark" ALLUSERS=1

  • DELETEUSERDATA

    By default, when you run the installer to update the Webex App, any user database or log files are retained. If you want to remove these files you can include the command line parameter: DELETEUSERDATA=1.

    For example, msiexec /i c:\work\Webex.msi DELETEUSERDATA=1 ALLUSERS=1.

  • EMAIL

    You can specify an email for a user and Webex App uses the email to sign that user in to the Webex App. When your organization uses an authentication method, for example Kerberos, the user is automatically signed into Webex App.

    For example: msiexec /i c:\work\Webex.msi EMAIL=acassidy@example.com ALLUSERS=1.

    This parameter also supports two system attributes for dynamically obtaining the user email address: Active Directory’s User Principal Name (UPN) and sAMAccountName from legacy versions of Windows. Those can be used as follows on a machine with a UPN domain:

    msiexec /i Webex.msi EMAIL=$userPrincipalName ALLUSERS=1

    msiexec /i Webex.msi EMAIL=$SAMAccountName ALLUSERS=1

  • ENABLEOUTLOOKINTEGRATION

    When installing Webex App, if you have administration access privileges, you can specify that Webex App will register with Microsoft Outlook for presence integration with Windows using the ENABLEOUTLOOKINTEGRATION=1 property. If you don't specify the property option, the default value is set as false.

    • Specify that Webex App will register with Microsoft Outlook for presence integration on Windows.

      For example: msiexec /i c:\work\Webex.msi ENABLEOUTLOOKINTEGRATION=1 ALLUSERS=1.

      Users can select or deselect the checkbox in Settings themselves.

    • Specify that Webex App won't register with Microsoft Outlook for presence integration on Windows.

      For example: msiexec /i c:\work\Webex.msi ENABLEOUTLOOKINTEGRATION=0 ALLUSERS=1.

      The checkbox in Settings will be grayed out for all users, you must have administration access privileges to change this option.

  • FORCELOCKDOWN

    When installing the bundled components for Webex App, if you have administrative privileges, you can choose to lock the version of the app that is used to join meetings, if the version is compatible with the site version. Use the command line FORCELOCKDOWN=LockWhenCompatible

  • INSTALL_ROOT

    Choose a different folder to install the app using a command line parameter. For example: msiexec /i c:\work\Webex.msi INSTALL_ROOT="C:\Program Files" ALLUSERS=1.

  • INSTALLWV2

    Install Microsoft's WebView2 embedded browser while installing Webex using the INSTALLWV2 command line parameter. WebView2 will be required for proper operation of Webex beginning in June, 2022. Learn more about WebView2 and Webex.

    For example: msiexec /i c:\work\Webex.msi INSTALLWV2=1

    Running the App

    Webex App has its own automatic update solution that is independent from the Windows operating system. The app can automatically update without the knowledge of the Windows operating system, so the installed version of the app may be different from the version the user sees while using the app.

    Installing

    To install Webex App, users don't need to have administrator access privileges on their machines.

    Users double-click the Webex.dmg file to install it. By default, Webex App is installed in the Applications folder, however users can drag and drop Webex App to any other directory.


     

    To view what version of Webex App is installed, see Find Your App Version.

    Administrators can check what version of the app their users have by running the Messaging App Version Report, see Reports for your Cloud Collaboration portfolio

    Running the App

    The app has its own auto-update solution, independent from the operating system's installation mechanism. The app is only installed once using the operating system mechanism. After that, the app automatically updates without the knowledge of the operating system. Therefore, the installed version of the app might be a different version than the one you see while using the app.

    A new release takes 7 days to roll out to everyone. During those 7 days, users can proactively check for updates. Users can read Update the app to the latest release.

    We automatically apply the update after the 7 day rollout window.

    If you have Pro Pack for Control Hub, you can check what version of the app your users are on. See the Messaging App Version Report in Analytics for your cloud collaboration portfolio.

    When Webex App is running, it periodically checks to see if there is a newer version of the app available. When a newer version becomes available, the app automatically downloads the new version and stores it on the local computer:

    • On Windows:

      C:\Users\<username>\AppData\Local\CiscoSparkLauncher

      C:\Users\<username>\AppData\Local\CiscoSpark

      C:\Users\<username>\AppData\LocalLow\WebEx

      C:\Users\<username>\AppData\Local\WebEx

    • On MacOS:

      ~/Library/Application Support/Cisco Spark

    We store the current version and the new version of the application in these folders, so that the app can fall back if the upgrade does not work out.

    If we release a patch for a release, we update all organizations within a 3 day rollout window.

    To uninstall the app use msiexec /x Webex.msi.


     

    The path of the .msi file depends on where it was used during installation. For this command to work, the .msi file must be present in the specified location.

    To uninstall Webex App, go to the Applications folder and drag Webex App to the trash.

    As an administrator you can secure the Webex App app on your user's mobile devices. The solutions we support include MDM/MAM with Microsoft Intune, MDM/MAM with AppConfig, app wrapping using the iOS IPA files and the Android AAB files, and admin controls for mobile management

    For more information, see Secure mobile devices.