1

Click Settings Settings button represented by a cog icon on the navigation sidebar, and select Audio. You can then change any of the following settings:

  • Choose the devices to use for the ringer, speaker, and microphone. You can adjust the volume of your speaker and microphone from here. If you want the app to automatically optimize the microphone volume for you, check Automatically adjust volume.
  • Choose Follow system setting to use a device that's configured as the default option on your system. When you change the audio device for your operating system, the app follows the change accordingly. To see what device you currently have set up as the default, go to Start > Settings > System > Sound.

    Use one of our Cisco Headset 500 Series with the USB connector or Cisco Headset 730 with Bluetooth in your meetings and calls.

  • Choose the volume of the incoming call ringtone and message alert sounds.

    Click Test to test the volume level. The ringtone that you chose in Notifications > Calling is played.

  • Check the Unmute temporarily by holding Spacebar check box so you can unmute yourself temporarily during a meeting.
2

Click Smart audio and under Microphone audio choose from the following:

3

Under External audio, choose from the following:

This applies to Webex Calling and Calling hosted by a Service Provider.

  • Optimize for external party's voice (Default)—to remove all noise

  • Original—no processing

1

Click Settings Settings button represented by a cog icon in the navigation sidebar, and select Audio. You can then change any of the following settings:

  • Choose the devices to use for the ringer, speaker, and microphone. You can adjust the volume of your speaker and microphone from here. If you want the app to automatically optimize the microphone volume for you, check Automatically adjust volume.
  • Choose Follow system setting to use a device that's configured as the default option on your system. When you change the audio device for your operating system, the app follows the change accordingly. To see what device you currently have set up as the default, go to System Preferences > Sound.

    Use one of our Cisco Headset 500 Series with the USB connector or Cisco Headset 730 with Bluetooth in your meetings and calls.

  • Check the Unmute temporarily by holding Spacebar check box so you can unmute yourself temporarily during a meeting.
2

Click Smart audio

3

Under External audio, choose from the following:

This applies to Webex Calling and Calling hosted by a Service Provider.

  • Optimize for external party's voice (Default)—to remove all noise

  • Original—no processing

Use Webex smart audio on macOS Sonoma

In macOS Sonoma (macOS 14), Apple added Mic Modes to the main system bar when there’s an active microphone. This feature appears on Mac models from 2018 and later.

Mic Modes take effect before the audio is provided to Webex App and can conflict with your smart audio settings. To ensure the best audio quality, we recommend you use Standard mic mode with Webex App and control your microphone optimizations with our smart audio settings.

Your default audio depends on the type of call. When you make a video call, you want to be able to look at your phone while you talk, so your speaker is the default audio. When you make an audio call or answer a call, your earpiece is the default.

You can only change your audio from speaker to earpiece while you're in a call, unless you want a setting such as Answer calls with speaker on to apply to all incoming calls.

Tap your profile picture, go to Settings > Audio, and turn on any of the following options:

  • Answer calls with speaker on
  • Under Smart Audio:

    • Noise removal to join your meetings and calls without worrying about background noise, such as keyboard typing and doorbells.

    • Optimize for my voice to remove background speech and noise when you're in a noisy environment where others are talking, such as a coffee shop.

    • Music mode

You can change the microphone that you use when you make a call.

You must be using Chrome, Safari, or Firefox to make calls. Also, regardless whether you're using a web browser on Windows, Mac, or Linux, make sure your web browser is set up to use the camera and microphone.

Click the activity menu Activity menu - Staff and choose Meet Video icon, to start a video call.. Select the device to use to make the call by clicking Audio / Video Option to select audio or video device for making a call by clicking Audio / Video..