Webex Assistant is available in Webex Meetings and Webex Webinars (available for hosts only in webinars in webcast view). In the 41.7. update, Webex Assistant is available in meetings started or joined from the Webex App that aren't full-featured meetings.

  • When joining a meeting from a room or desk device, the host and attendees can’t disable Webex Assistant from the device. When joining a meeting from Webex App, the host and attendees can’t turn off Webex Assistant from Webex App. The host can join the meeting from the Meetings desktop app, web app, or mobile app and turn off Webex Assistant. Your Webex administrator can turn Webex Assistant off by default when hosts start meetings and webinars.

  • Currently, Webex Assistant accurately transcribes English dialogue only. If the default spoken language for participants isn’t English, we recommend Webex administrators turn Webex Assistant off, by default, when hosts start meetings.

  • To receive a transcript after the meeting or webinar, the host must record the meeting or webinar in the cloud. The first time the host turns on Webex Assistant during a meeting or webinar, a walkthrough informs them to record to get a transcript. For subsequent meetings and webinars, a notification appears to remind the host to record when they turn Webex Assistant on.

  • You can't edit transcripts during the meeting or webinar. The host and any attendee that has edit privileges for the meeting or webinar content, can edit highlight labels and text after the meeting or webinar.

  • If people join the meeting or webinar late or enter a Personal Room meeting in progress, they only see the captions in the Captions & Highlights panel from the moment they joined. However, if the entire meeting or webinar gets recorded, any attendee given view or edit privileges for the meeting or webinar content can view the entire recording and transcript.

  • Only the host can turn on or turn off Webex Assistant during a meeting or webinar. If, in your organization, hosts schedule meetings or webinars in which attendees can join before the host, Webex administrators can set the Webex Assistant to turn off by default when meetings or webinars start.

  • Turning Webex Assistant off and on during a meeting or webinar clears the captions in the Captions & Highlights panel. If you use your Personal Room for back-to-back meetings, clearing the captions prevents attendees from seeing what participants said in your previous meeting. However, if you record the entire meeting or webinar, any attendee given view or edit privileges for the meeting or webinar content can view the entire recording and transcript.