Full Administrators

As a partner, you can make yourself a full administrator of a customer organization either by initiating a trial or being the provisioning contact in a customer organization that you created.

As a partner with full administrator privileges in a customer organization, you can:

  • Assign roles to users and assign more administrators.

  • Manage services in the organization.

  • View the status of all trials for the customer.

  • Get demoted to a provisioning administrator by another full administrator of the customer organization.

Any full administrators of a customer organization can promote, demote, add, or revoke partner administrative privileges at any time. However, you, the partner, can always reinstate their administrative access as long you sold the customer a subscription for services.

Only customers who are full administrators of a customer organization can change the role of an external administrator to a full or provisioning administrator. Partners can’t change the role of an external administrator to a full or provisioning administrator.

Provisioning Administrators

The provisioning administrator role cannot be assigned from the partner view in Control Hub. If you, the partner, provision an order for an existing customer organization, then you become the provisioning administrator role for that customer.

If a sales administrator of a partner organization creates a new customer organization when they submit an order for Webex services, then the partner who submitted the order becomes a full administrator of the organization they created. However, if a sales administrator of a partner organization provisions an order into an existing customer organization, then the partner who submitted the order becomes a provisioning administrator of the organization by default. Any full administrator of a customer organization can always promote the provisioning administrator to a full administrator role.

Partners with provisioning administrator privileges in a customer organization can:

  • Administer and maintain Webex services that they sold to the customer.

  • Add, modify, or delete Webex sites.

  • Get promoted to a full administrator by a full administrator of the customer organization. Full administrators can always demote partners back to a provisioning administrator.