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In this article
Feedback?Understand the meaning behind different user states in Control Hub.
User states in Control Hub
Use the following table as a guide for the meaning behind each user state in Control Hub.
|
User State |
What this means |
|---|---|
|
Active |
The user is part of the organization and is using or ready to use their collaboration services. |
|
Pending |
The user is part of the organization but their identity hasn’t yet been validated. They may still be verifying their identity when accessing Webex for the first time. This state can happen easily during onboarding. Users can’t use their services when they are in this state. Pending users are automatically deleted after 30 days. You can customize the delay before Control Hub deltes pending users on the Organization settings page. You can nudge unverified users to activate their accounts with a bulk activation email. |
|
Compliance |
The Cisco compliance team has determined that this user is out of compliance. Users in this state are locked out of their account. Contact support for more information. |
|
Fraud |
Cisco's fraud detection team has determined that this account is engaging in suspecious activity. Users in this state are locked out of their account. Contact support for more information. |
|
Suspended |
The user's account has been suspended by an administrator. |
|
Transient |
The user has already created an account with the same domain and has been claimed by your organization. The next time the user signs in they will be presented with a choice to change their email or delete their account. |
View restricted users
When Cisco's compliance and fraud detection teams determine that a user is engaging in suspicious activity, the user is marked as Fraud or Compliance in Control Hub. These users no longer have access to Webex services.
You can view the full list of users in your organization with a designation of Fraud, Compliance, or both. You can't select or remove these labels from a user. If you believe that a user has been incorrectly flagged, contact support.
| 1 |
Sign in to Control Hub. |
| 2 |
Click . |
User management terminology
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Claim users: we use this term interchangeably with "convert users", and it means to bring users from other Webex organizations into your own Webex organization. We also use the word "claim" for domains.
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Verify domains: A process that leverages DNS to prove that you own the email domain. Helps with user onboarding.
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Claim domains: After you verify your email domains, you can claim them to prevent users with those domains from joining any other organization by any other means.
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User management: Umbrella term for the tasks involved in moving users into and out of your organization, and configuring their services.
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Site linking: connecting your Webex Meetings site with your Webex organization in Control Hub.
