July 2024

Webex Customer Experience Essentials: Bounced call policy for the agent

The agents bounced calls policy addresses the issue of unresponsive agents being presented calls from the call queue.

Below are the scenarios where the bounced calls policy applies:

  • Agent declines a call presented from call queue
  • Agent does not answer the call before the call bounces
  • Agent does not have a registered device to pick the call when the call is presented

In the above scenarios, if the bounced calls policy is enabled the unresponsive agents are automatically moved to "Unavailable".

For more information, see Webex Customer Experience Essentials.

June 2024

VoIP enhancement in Control Hub

We've made the VoIP feature more user-centric. Now, if the host is blocked from using VoIP, it won't affect the attendees. As long as attendees are individually allowed to use VoIP based on their organizational policies, they can freely access VoIP features during the meeting. This means that hosts restricted from using VoIP can now conduct meetings without worrying that their restrictions will limit the communication options available to their attendees.

Ask the AI Assistant questions

AI Assistant in Control Hub allows administrators to ask “how do I” questions relating to setup and configuration. Answers are sourced from the articles available in Webex Help Center using the Retrieval-Augmented Generation (RAG) technique. For more information, see Ask the Cisco AI Assistant questions in Control Hub.

Automatically recognize when a user has stepped away from a meeting

If a user needs to step away from a meeting, their status can automatically be changed to Stepped away after a period of time. This lets other participants know they're temporarily away from the meeting. Their microphone is muted, their video is turned off, and their profile picture is replaced with an image of a hot beverage step away from a meeting and the text Stepped away.

In Control Hub, the setting to automatically recognize when a user has stepped away from a meeting is turned on by default. You can turn this setting off.

May 2024

Webex Calling and ThousandEyes Endpoint Agent integration in Troubleshooting

We now offer cross-launch capabilities into the ThousandEyes application for detailed network analysis with minute-by-minute data collection in Control Hub. This feature facilitates an administrator with enhanced capability to identify and troubleshoot issues related to call status and media quality.

For more details, see Integrate ThousandEyes with Troubleshooting in Control Hub.

Provide direct support for your users

You can provide direct support to your users through your organization's support team. When turned on, your users are redirected to the Contact support and Help Site URLs you specify, and see the description you provide. For more information, see Get Started with Control Hub.

Administer Cisco AI Assistant

Cisco AI Assistant allows users to catch up with summaries during or after the meeting, summarize spaces, rewrite messages, and translate messages. These features are only available on the Webex Suite meeting platform.

The Control Hub settings are enabled by default and is available starting on May 13, 2024. Administrators can manage the feature rollout for the entire org, groups, or individual users. If left enabled in Control Hub, these features will be available to users starting on May 27, 2024. See Administer Cisco AI Assistant in Control Hub for more information.

April 2024

Increased limit for alerts in Alerts center

We've increased the limit on the number of the following alerts that you can create:

  • Meetings alerts
    • Device live meeting alert—Increased limit from 10 to 25.
  • Devices alerts
    • Offline and online events—Increased limit from 10 to 100.
    • Issue detected or resolved events—Increased limit from 10 to 100.

Custom tags now available in Partner Hub

You can now create custom tags for customers in Partner Hub. You can use these tags to identify and group customer according to their processes. Tags are also an easy way to coordinate with other administrators that manage the same customer accounts.

Custom tags are viewable by all administrators in Partner Hub, while editing is limited to partner full administrators and partner administrators.

Custom tags in Partner Hub

Personally Identifiable Information (PII) now enabled for Shared Timer app

We’ve enabled PII for the Shared Timer app. Shared Timer is a Cisco-owned app and not a third-party one, so all data remains within Cisco. This allows us to roll out additional features that provide more value for our customers. PII is enabled by default, but administrators can disable PII at any point if needed.

Manage using Slido in Webex meetings

You can now manage Slido access in your meetings using Control Hub. You can create an organization policy that allows or blocks users from using Slido in both internal and external meetings. You can enable this feature at the organization, group, and user levels. This feature is available only on the Webex Suite meeting platform.

Updates to session types

We've changed the Default Behavior setting for panels from Open to Closed for the Cisco predefined Session Type Pro Meeting (ID value 3). This means that panels will be automatically closed when joining a meeting on a site using the Pro Meeting Session Type. Administrators creating a new custom session type based on Pro Meeting will see the new Default Behavior set to Closed and can customize it based on their preferences. Existing custom session types will not be affected by this change.

User sign-in and sign-out activity page

We're giving you better visibility of user sign-in and sign-out activity, on the Security & Compliance page in Control Hub. When users sign in to Webex App or Control Hub, we show that on the new Sign-in Activities page. You can see up to 12 months of sign-in activity. You need Pro Pack to track sign-in and sign-out activity.

For more information, see Log and analyze user sign-ins and sign-outs.

March 2024

Manage app access in Control Hub

We're giving you the ability to allow or deny access to mobile, desktop, or web clients. You can specify which clients within the organization can be accessed, such as iOS, Android, Mac, Windows, and web clients.

For more information, see Manage app access and token policy settings in Control Hub.

SAML JIT provisioning for groups

We’re giving you the option to provision a user to a specific Webex group in Control Hub. You can add users to a group and update the users' membership in that group.

For more information, see SAML Auto Account Creation and Update for Control Hub.

February 2024

Calling engagement analytics in Partner Hub

Calling engagement analytics is now available in Partner Hub. Data in this section shows the call usage rate and call quality of the customers that have purchased Webex Calling in your organization. This data shows how you can proactively help your customers, such as if you notice their call quality is trending downwards, you can reach out and troubleshoot their issues before it gets even worse.

Calling users by usage chart in Partner Hub calling engagement analyticsCustomers and call quality chart in Partner Hub calling engagement analytics

Generate meeting summaries using AI

We’re giving you the option to enable AI-generated text summaries of meeting recordings for your organization. You can enable or disable this feature at the organization, group, or user level. Once enabled, hosts can automatically generate meeting summaries.

For more information, see AI-generated meeting summaries in Control Hub.

New Workspaces experience in Control Hub

We’ve updated the Workspaces section to make key information more visible. You can now see an overview of each workspace at a glance, such any assigned cameras, displays, and microphones. To experience this new look, use the toggle in the upper-right corner of the Workspaces section.

Updated Workspaces UI in Control Hub

Customize the navigation sidebar

Customize the left navigation sidebar in Webex App so that users can display up to six (6) of their most relevant services, apps, and website shortcuts, or hide some or all of them. You can also allow your users to customize their own navigation menu.

Customize meeting lobbies

We're giving you the option to create and manage your organization's meeting lobbies. You can also allow your users to customize their meeting lobbies.

For more information, see Collaboration restrictions for Webex Meetings in Control Hub.

Vidcast integration

We're giving you the option to enable recording Vidcasts within Webex. Your users can effortlessly record and share Vidcasts within Webex. You can also configure your organization's access, fine-tune your Webex integration, manage your data, set your video retention policies, define classifications, and choose languages for translated closed captions.

Currently, this feature is only available on the Windows platform.

January 2024

Reports API will only support ZIP file format when downloading reports after January 31, 2024

Currently, the CSV file format is the default when you download Control Hub reports with the Reports API. Starting December 31, 2023, CVS files will be zipped before they'll be available to download. By January 31, 2024, we'll no longer support unzipped CVS file downloads.

You may start downloading reports as a ZIP file format prior to January 31, 2024 by setting zipEnable=true to prepare for this change. For example:


You can also use zipEnable=false to download files in the CSV file format until January 31, 2024. After January 31, 2024, the zipEnable=false flag will be ignored and all reports will be downloaded in the ZIP file format only.

Slido analytics

Slido analytics is now available. You can use this data to see if hosts are incorporating Slido features into their meetings and how often users are engaging with those features.

Slido analytics KPIs in Control HubParticipant interactions trend chart in Control Hub Slido analytics

SCIM 2.0 provisioning

We've reworked our groups provisioning API so that it complies with SCIM 2.0 standard. This enables us to better integrate with third-party Identity Providers. This should also help if you are using third-party tools to manage / synchronize users and groups with Webex.

API for managing contacts

We're extending our API so that you can use it to manage contacts. You can manage contacts at the organization or group level, and we provide operations for creating, reading, updating, and deleting contacts in bulk.

This feature can be helpful when you're migrating people to Webex.

We're sharing details about our planned feature releases that are coming out soon. Keep in mind that we could change release dates and the features themselves. Subscribe to this article so we can send you notifications when we change it.

Some of the following features are available in Beta if you've accepted the Cisco Beta Participation Agreement and participate in the Beta program.

July 2024

Enhanced Rooms and Desks Detail Report 

We’ve updated the Rooms and Desks Detail Report with the following fields:

  • First seen—Shows when the device was online for the first time.
  • Last seen—Shows when the device was last online.
  • Delete date—Shows when the device was deleted from Webex.

We’ve also added a row that shows offline devices.

Map tracking codes to synchronized attributes 

You can now map tracking codes to attributes that have been synchronized from an external SAML source, such as Microsoft Entra ID. 

Updated configuration flow for Video Integration with Microsoft Teams 

We're updating the administrator consent flow for the Webex Video Integration with Microsoft Teams setup process. There is no change for customers who have already configured this integration.

The setup now has an additional authorization step, so you may be required to sign in twice with your Microsoft account.

Allow users to modify their email 

Currently an admin can allow or prevent users from changing their first and last names, display names, and profile pictures, you can now empower users to change their primary email. 

Webex Custom Dictionary

Meeting captions and transcripts are driven through a comprehensive library of words used to recognize speech and convert it to text. You may have certain words that are particular to your organization such as industry terms, product names, or acronyms, that are not part of this default library. Now you can add up to 100 of your own words to the custom dictionary in Control Hub. These words can then be transcribed more accurately in the closed captions and transcript when they are spoken in meetings.

Simplified user onboarding experience 

We're improving the user creation process in Control Hub by reducing the number of steps required to add a new user, enabling a quicker and more intuitive approach:

  • The Manage User button is replaced with the Add User button for clarity.
  • The Add User button has a dropdown that lists additional functionality.
  • A CSV download icon allows you to quickly download user data.
  • Each user has quick actions including reset password, move location, deactivate user and delete user.

Webex Calling: Feature cards in Control Hub 

We’re updating the user experience for configuring Calling features in Control Hub. Now you’ll easily see all the features you can configure on a single Services > Calling page with descriptions of what each feature does. Simply find the right card and click Setup to get started.  

Provision a user without a working email address 

Partners can now provision a user with an email address that may not receive emails or calendar invites. Users provisioned in this way will have an info icon next to their email in Control Hub notifying the admin that the email address may not be functional. 

Add a domain for use with Partner UPN 

You can provision customers and their users with licenses even if those users don’t have access to an email inbox by adding a verified domain as a Partner UPN domain.

For example, a partner administrator may have a customer organization in which only one user has access to an email address, while the other users have phone numbers. As part of the provisioning process, the administrator generates a one-time password that they manually share either over the phone or in an email so the user can sign in for the first time.

Administrators can now generate a one-time password to customers within a Partner UPN domain. These customers may only have a phone number or an email address without an inbox and may not be able to receive an email to reset their password. Instead, a partner administrator can generate the password and share it with the customer over the phone.

Customize emergency call disclaimer text 

The correct way to make an emergency call may change based on factors such as the physical location of a user. To ensure users are always aware of how they can make an emergency call, an administrator can now configure an emergency call disclaimer that appears in the Webex App. This will advise users of the importance of accurate location information in directing emergency calls, and the limitations of the Webex App in providing this information.

Wholesale customer feature restriction

Customers of wholesale partners will now defer configuration of certain settings to their partner, for partners to stay compliant with their regulatory obligations.

We’re removing customer admin access to the following:

  • Call recording provider
  • Call settings
  • Number management
  • PSTN management

New Device Support on Webex Calling: Cisco Desk Phone 9800 Series and Key Expansion Module (KEM) 

We’re making it possible to configure new Desk Phone 9800 series models and Key Expansion Module in Control Hub.

  • Adds the new Desk Phone 9861 and Desk Phone 9871 models
  • Adds the new 9800 KEM

MPP Configure Layouts - Native layouts / templating support for Call Park Extensions

When a call is parked, it is placed on an extension so that others can retrieve it, now you can configure a line key to access Call Park Extensions on Cisco IP Phones with Multiplatform Firmware (MPP):

  • Adds native support for Call Park Extensions when building an MPP layout or template
  • Allows better control of an MPPs Line Key layout

Migration Tool: Carrier and BroadWorks to Webex Calling (Flex plan)

Now under Updates and Migrations in Control Hub you can use the migration wizard to support customer migrations from BroadCloud Carrier and/or BroadWorks to Webex Calling.

Configurable Agent notifications for Supervisor functions

Admins can now configure if notification tones are played to agents when the Supervisor invokes functions like Monitoring, Coaching, and Barge In.

New Device Support on Webex Calling: AudioCodes MP-202 and MP-204

AudioCodes MP-202 and MP-204 devices support added on Webex Calling.

Service Numbers for Premises-based PSTN and CCPP

Service Numbers are local telephone numbers which are considered high-utilization and/or high-concurrency. These are only assigned on site services, such as Auto Attendant, Hunt Group, and Group Call Management/Call Queue.

Webex Calling Wholesale: Enable group busy for hunt groups in Control Hub

We're adding the Enable Group Busy control to hunt groups. This setting is off by default. When you turn it on, members of the hunt group can change use a feature access code to change the hunt group's status to busy, then enter a call forward destination.

Webex Calling: Standard calling license 

We're introducing a Standard license for Webex Calling, for customers who don't need the full feature set in the Professional license. We're making changes in Partner Hub and Control Hub to enable you to provision organizations and users with this license.

In Partner Hub:

  • You can grant the Standard license for customer trials.
  • You'll see the license in the setup wizard, the customer overview page, and Help Desk.

In Control Hub:

  • You can assign the Standard license manually, by CSV import, or with organization or group assignment templates.
  • You can upgrade user licenses from Standard to Professional.
  • We've updated user management flows (Calling and Devices tabs) to account for the Standard features.

Video Mesh: Indicators for Private meeting clusters

We're updating the Control Hub pages for Video Mesh to show which of your clusters are used for private meetings. Those clusters are labelled Private on the Cluster Overview, Resources View, and Analytics pages.

Webex Connect: New Service page in Control Hub

We're adding a Webex Connect page in Control Hub, to link you to the Webex Connect configuration portal. When you complete the first time setup wizard for Webex Connect, we redirect you to Services > Webex Connect in Control Hub, where you'll find a link to configure Webex Connect.

August 2024

Music on hold enhancements

Webex Calling administrators can create an organization level playlist for their music on hold with multiple media files. Furthermore, when a party transitions from hold to resume to hold again, the music continues from its previous position.

Changes to article categories

March, 2024

We’re making some changes to the article categories that you see at the top of our articles, these changes will be rolling out over the coming months. We’re working to make it easier for you to see if an article applies to you.

Deprecation: Integration between Calendar Service and TelePresence Management Suite (TMS)

January, 2024

Cisco has announced the End-of-Sale and End-of-Life dates for TMS.

We are also deprecating the integration between the cloud-based Calendar Service and TMS. The benefit of this integration was to simplify meeting scheduling between Webex and your TMS-managed on-premises conferencing resources.

Changes to default file format in Reports API

January, 2024

Currently, the CSV file format is the default when you download Control Hub reports with the Reports API. Starting December 31, 2023, CSV files will be zipped before they'll be available to download. By January 31, 2024, we'll no longer support unzipped CSV file downloads.

You may start downloading reports as a ZIP file format prior to January 31, 2024 by setting zipEnable=true to prepare for this change. For example:


You can also use zipEnable=false to download files in the CSV file format until January 31, 2024. After January 31, 2024, the zipEnable=false flag will be ignored and all reports will be downloaded in the ZIP file format only.

November 2023

Enhance security in your meetings by adding audio watermarks to videos and shared content

You can add an audio watermark to meeting recordings, then analyze audio recordings in Control Hub and see which source client or device recorded the meeting.

KMS-encrypted meeting content and data residency for Webex Suite Meetings

Webex offers a new security architecture for Webex Suite Meetings that uses the Webex Key Management Service (KMS) and Webex end-to-end encryption to secure user-generated content.

Custom attributes now available

You can now create custom attributes in Control Hub to help categorize users and store information in a way that's easily filterable.

Resources & help section now available in Partner Hub

The Resources & help section is a one-stop shop for you to find any information about or related to Partner Hub. This section features quick links, highlighted resources, and a place for you to easily search for partner content.

Resources & help page in Partner Hub
September 2023

Bring your own AWS KMS key

You can now manage your own main key in the AWS Key Management Service (KMS). You provide Webex with your AWS KMS key ID instead of your main key. This means you authorize Webex to encrypt and decrypt using your AWS KMS key through the AWS console. This feature gives you the responsibility for managing the main key lifecycle, and prevents Webex from being able to decrypt your content.

For more information, see Manage your own customer main key.

Try webinars free for 30 days

Full administrators can start and manage a free 30-day trial of Webex Webinars for their users. Users can conduct unlimited webinars for up to 5000 participants during the free trial.

July 2023

Control Hub as a Coach

If you're a new Webex customer, Control Hub can guide you through setting up your organization's environment, checking adoption status and trends, and making your environment more secure.

For more information, see Set up your organization in Control Hub.

Control your users’ experience using collaboration restrictions in Control Hub

You now have the ability to easily set policies on the Video Mesh-ready meeting platform. This allows you to control your users’ experience when joining external or internal meetings at the organization, group, and user levels.

You can set up the following collaboration restrictions for your users:

  • Join policies to block internal users from joining external meetings and block external users from joining internal meetings. You can apply restrictions to all sites or specific sites. You can also apply internal settings to all meetings or only to personal room meetings.

  • In-meeting restrictions for compliance features such as Desktop Sharing, App Sharing, Camera Sharing, Remote Desktop Control, Cloud Recording, Local Recording, Webex Assistant, Closed Captions, Whiteboard, Annotation, File Share, VoIP, Telephony, Chat, File Transfer, Video (HQV(360P) and HDV(720P)), Participant List, and Take Presenter.

  • Registry keys or tokens on your organization’s devices to apply meeting policies and prevent BYOD (bring your own device).

  • Enforcement policies to enforce sign-in and virtual backgrounds.

For more information, see Configure settings templates and Collaboration restrictions for Webex Meetings in Control Hub.

June 2023
Delegate administration in a location

As a full administrator, you can delegate administration of certain services in a location.

Location administrators see a limited view of Control Hub, and can configure a certain features for services and devices in their assigned locations.

May 2023

Multiple Identity Providers for user authentication

We're giving you the option to configure multiple Identity Providers (IdP) in your organization for user authentication. You can create a routing rule for a domain or for a user group. This option can help for mergers and acquisitions, or for distributed organizations in education and government organizations.

This feature supports SAML, Open ID Connect, and Webex Identity based IdPs and is only available for organizations with Webex Extended Security Pack.

Predefined settings templates for Education

If you chose Education as your business vertical, you can use predefined templates with custom settings for students or teachers.

Control Hub as a Coach

If you're a new Webex customer, Control Hub can guide you in setting up your environment so your users get the best experience. Once the environment is set up, you can see how the adoption of Webex is going, as well as being guided through making your environment secure.

Save a transcript without recording a meeting

You can allow meeting participants to save a transcript during a meeting without recording the meeting.

Settings override in Control Hub

Administrators can enable meeting settings override and use existing settings templates to enforce meeting policies for specific hosts. This means that when the host initiates a meeting, all participants follow the host's policy rather than their own. This feature only applies to internal meetings.

For more information, see Configure settings templates and Collaboration restrictions for Webex Meetings in Control Hub.

Bring your own key

We're enabling you to manage your own customer main key. This feature gives you the responsibility for managing the main key lifecycle, and prevents Webex from being able to decrypt your content.

April 2023
Add an audio watermark for security

You can add a watermark to meeting recordings with the Webex Meetings Pro-End to End Encryption_VOIPOnly session type, which allows you to identify who shared the recording externally.

March 2023

Save or clear in-meeting chat after a meeting

If in-meeting chat is turned on, you can choose whether the chat is automatically saved or cleared after the meeting.

User sign-in and sign-out logs

Administrators can get user sign-in and sign-out logs across all Webex applications. These logs are available to full admins through APIs.

Update controls - Windows and Mac

The desktop app update controls for Webex App has moved from Messaging to Organization settings.

Administrators can now choose from two update deployment models in Control Hub:

  • Latest cadence — default option

  • Slow cadence — 4 month release cycle

You can then effectively control update deployments across your organization.

Administrators can also choose to defer updates for up to 2 weeks, to choose a specific date and time for the update across their organization.

Updated UI in Partner Hub

We've updated the Customers and Customer details pages. We've also added filters and status alerts so you can easily follow up on the customers that need immediate attention.

Enhanced integration between MS365 groups and teams in Webex

We've made it possible to use this feature if you are synchronizing users from your on-premises Active Directory. Previously you could only do it if you synced users directly from Azure AD.

This is a benefit to your organization if you are using both Azure AD and AD on-prem, especially if you already use Directory Connector to synchronize users to Webex from AD.

Read how to Integrate teams in Webex with groups in Microsoft 365 and how your Webex App users can Connect a Microsoft 365 group to a team.

Updates to Help Desk

Help Desk now has an improved UX and is available for partners.

For more information, see Webex Control Hub Help Desk for partners.

February 2023

Locations in Control Hub

Locations allow you to organize users and rooms based on physical location. Customers can configure both calling and room management functions into the same location. For more information, see Locations in Control Hub.

New content admin role

Administrators will be able to select a new content admin role for users. A content admin extends the abilities of a site admin. In addition to making site configurations, they can access meeting artifact data, such as recordings or transcripts. Users can be designated as site admins and content admins for specific sites. This is useful when an organization owns several sites and the admin responsibilities must be partitioned.

For more information, see Assign organization account roles in Control Hub.

Enforce virtual backgrounds

You can require that users have a virtual background in order to turn their video on. For more information, see the Manage general templates section of Configure settings templates.

January 2023

Persistent web apps on Cisco Room Navigator

You can now configure persistent web apps on Room Navigator from Control Hub. Running a third-party web application on a Room Navigator lets you integrate your company's custom solution for managing room bookings and communicating workplace guidelines and information. The app that you select displays on the Room Navigator’s entire screen, replacing the RoomOS user interface, and it can’t be dismissed by end users.

For more information, see Configure a persistent web app on Room Navigator.

Recommend Embedded Apps

Control Hub administrators can tag up to 3 embedded apps as Recommended. Recommended apps will show in the Suggestions for you section of Webex. For more information, see Embedded apps in Webex.

Group Management

You can now create groups and add members in Control Hub without having to synchronize groups from Active Directory or Azure. For more information, see Group management.

Permanently delete Webex users who were synced from Active Directory

Once you have deleted users in Active Directory, you can immediately delete them in Control Hub. This means you can free up unused licenses without waiting for the 7 day safety period to expire. See Delete a user from your organization in Control Hub.

December 2022

Add custom icons to the custom shortcuts your users see on Webex App

Add predefined icons or upload a custom icon for your custom shortcuts on Webex App's navigation menu. For more information, see Manage the custom shortcuts your users see on Webex App.

Hybrid Calendar can now access only Google Calendar rooms

Customers who use Webex Room devices can now authorize Hybrid Calendar to access Google Calendar rooms only. This ensures that Webex has access to only room calendars and not user calendars. For more information, see the Deployment Guide for Hybrid Calendar.

Audit log filter

We've added a filter to the log of Admin Activities that you see in Control Hub. The new filter helps you narrow down your search to particular event categories.

For more information, see Review your administrator activity log in Control Hub.

Host account self-sign up

You can now allow host accounts to self-sign up for Control Hub-managed sites. You can approve or deny self-sign up requests in the Requests tab under the Control Hub Alerts center.

November 29, 2022

Macro management for Board, Desk, and Room Series in Control Hub

Macros make it possible to create tailored and innovative in-room experiences, by programming new workflows and functionality on the device.

Macros can now be provisioned to a single device at a time from Control Hub, with an improved interface for troubleshooting and management. This is the first phase of the feature, where future phases will include support for bulk provisioning to a group of devices.

Read Configure macros and user interface extensions.

Directory sync rooms to Control Hub workspaces

Now you can import Directory rooms and automatically create all your workspaces at scale inside Control Hub.

Read Directory sync from Workspaces in Control Hub.

Device alerts in Alert center

Creating device alerts in Alert center brings improvements to the device admin workflow. You can choose from several alert delivery channels.

Read Device alerts in Control Hub.

November 25, 2022

New lobby controls for personal room meetings

We’ve made some security improvements to your personal room security settings in Site Administration. Guest users are now categorized into Unverified Users and Verified External Users. You now have separate and independent lobby controls for each user group. The options are: They can join the meeting, They wait in the lobby until the host admits them, and They can't join the meeting.

Distinguishing between Unverified Users and Verified External Users allows you to enhance your meeting security by applying more stringent meeting entry controls for unverified users. For example, Unverified Users cannot join the meeting while Verified External Users are placed in the lobby, or Unverified Users are placed in the lobby while Verified External users can join the meeting directly.

Read Webex best practices for secure meetings: Site Administration for more information.

November 22, 2022

Block list controls for external communications

We've augmented the external communications restrictions by adding a block list. This gives you the option to be more permissive because we implicitly allow users to communicate with domains that are not on the blocked list.

You can also configure which groups are subject to or exempted from the new block list. See Control messaging with external users in your Webex App spaces.

New Control Hub interface for restricting external communications

We needed to change the Control Hub pages to accommodate the new flexibility of this feature, as shown above. We kept your configuration and adapted it to the new interface, so you won’t need to change anything if you were satisfied with the way it worked before.

Old Control Hub interface for restricting external communications
November 15, 2022

Personal Insights access controls are now supported by general setting templates

You can now manage access controls for Personal Insights with general setting templates. See Configure setting templates for details.

October 31, 2022

Azure Active Directory Wizard App enhancements

We're updating the Azure Active Directory Wizard App so that you'll be able to easily synchronize groups from Azure Active Directory. You'll also be able to provision users on-demand, independently of an Azure AD synchronization, and instantly check the result. This helps when troubleshooting problems during setup.

See Set up Azure AD Wizard App in Control Hub

External users licensed with Webex Meetings on your Control Hub-managed meetings site

We're enabling you to grant host or attendee Webex Meetings licenses to users who are not in your organization.

When you grant the license, the external user gets an email inviting them to accept the license. If they do so within 15 days, they can host or join meetings on your Control Hub-managed site. You also see a new tab in your Users page to show the external users.

See our article about managing users for more details.

This feature helps Control Hub admins who are familiar with managing Webex Meetings sites in Webex Administration, because the licensing and authentication are different in the two management portals. See Update Webex Meetings site management from Site Administration to Control Hub.

Block external user licensing

Other organizations can assign Webex Meetings licenses to users in your organizations and add them as external users to their Webex sites. We've added a setting that allows you to block this, ensuring users are only having meetings within your organization.

This setting does not prevent licensing of users for Webex Meeting sites managed from Site Admin.

See Disable cross-organizational licensing in Control Hub for more details.

October 25, 2022

New Webex Meetings sites can now only be provisioned in Control Hub

Administrators can no longer select User Management in Site Administration when provisioning new Webex Meetings sites.

Video Mesh Monitoring Tool test enhancement

In the Video Mesh Monitoring Tool, you can specify the node(s) and/or cluster(s) on which you want to run on-demand tests. For more information, see Monitoring Tool for Video Mesh.

October 4, 2022

New sites can only be provisioned in Control Hub

Administrators can no longer select User Management in Site Administration when provisioning new sites.

September 12, 2022

Vidcast templates in Control Hub

You can now manage access controls for Vidcast at both a user and group level. You can find these controls on individual user detail pages, or you can create templates for groups on the new Services > Vidcast page.

These access controls determine who can access Vidcast, who can record Vidcasts, and who can upload Webex Meeting recordings to Vidcast.

Check out the Vidcast overview.

September 6, 2022

Basic Meetings is now available for all paid Webex customers

We're making it easier for everyone to collaborate with each other by offering free Basic Meetings to all organizations, no matter what type of subscription you have. Paid Webex customers can now license Basic Meetings to their users in Control Hub, who can then be managed by the administrator.

Basic Meetings in New Offers page

Read more about Basic Meetings.

August 2, 2022

Global search in Control Hub

We're adding a search field to the top of the Control Hub interface. All you need to do is type at least three letters and hit the button. This should reduce the amount of time you spend looking for particular users, groups, devices, or workspaces. You can also use it to find settings that you don't touch every day.

Read more about Global search in Control Hub.

Adding users and their tracking codes

We're enhancing the experience of manually adding users to Control Hub. We're also giving you the option to assign tracking codes to users when you manually add them, and showing their tracking codes on the user details page. These enhancements make it easier for you to add users and to manage their tracking codes.

Read more about ways to add users to Control Hub, and about tracking codes.

July 11, 2022

Prevent internal users from sharing files with external users

You can now prevent internal users from sharing files in 1:1 direct messages with external users and group spaces owned by external organization. Do this by independently blocking internal users' file uploads and downloads (preview) privileges. By default, internal users are allowed to share files with external users in both 1:1 direct messages and in group spaces owned by external organizations. This feature is supported at the Org level only.

Read Prevent External Users from sharing files for more information.

July 6, 2022

Block internal communication

This feature helps you to comply with regulations that require you to prevent people in your organization from chatting with each other. Organizations typically use ethical walls to to prevent conflicts of interest, or breaches of law (such as insider trading), which can happen in conversations between employees.

We're doing this to ensure that our messaging platform can meet regulatory policy requirements (like FINRA 2241).

Also so that you can enforce policy at the point of use (identify and block violations before they occur) and thus reduce your risk of noncompliance.

The way we're doing this is with up to five policies that restrict communications between groups in your organization. In each policy, you place one group "inside the wall," and up to four groups "outside the wall."

In practice, users in groups that are governed by your policies cannot invite each other to spaces, or initiate conversations "across the wall." They can still communicate with users from unrestricted groups.

This feature depends on you synchronizing groups from Active Directory.

Read more at Block internal communication in Webex App spaces for your organization.

Setting templates for groups

You can now bulk-manage service settings through groups with setting templates. Setting templates allow admins to create policies for different services, such as messaging, meeting, or calling, and apply them to a group of users. With setting templates, admins have the flexibility to manage users through a simplified user experience.

Image showing the UI on how to create a meeting template

Read Configure setting templates for more information.

July 1, 2011

Sychronize User and Organizational Contacts to Webex through CCUC

Users and Org contacts sync from UCM or LDAP will now directly be synced into Webex.

This provides a seamless user or contact search experience and fills the gap to sync contacts from directories which are not provided by any existing tools.

Read Synchronize User and Organizational Contacts for more information.

June 30, 2022

Partner read-only role in Partner Hub

You can now assign users as partner read-only administrators in Partner Hub. Partner read-only administrators can view all of the customers that the partner manages, but won't have any edit access in customer organizations.

In addition, sales full administrator and sales administrator have been renamed to partner full administrator and partner administrator.

Read Assign administrator roles in Partner Hub for more information.

May 19, 2022

Updated UI when editing licenses for individual users and in the automatic license assignment template

We've updated the UI of the edit licenses window for the auto license assignment template and user's license assignment. Licenses are now broken down by services and the layout is more simplified.

Showing change from old edit licenses screen for an individual user to updated UX Showing change from old edit licenses screen for the auto license assignment template to updated UX
May 4, 2022

Administrators can search for and delete obsolete meetings

A host may schedule meetings but for some reason, can’t delete the meetings themselves. For example, if the host leaves the company, then the administrator should have an ability to find the meetings and delete them.

In Control Hub, administrators can now search for scheduled meetings with the host user's name or meeting number, and then delete them.

Read Search for and delete meetings and webinars using Control Hub for more information.

April 26, 2022

Groups provisioning API

We're adding Groups to the public Webex Identity API. This means that you can programmatically create, update, and delete groups, or change their memberships.

This feature opens up the groups functionality that was previously only possible with Active Directory synchronization, such as assigning licenses to groups with a template in Control Hub. The groups APIs are at https://webexapis.com/v1/groups.

You can read the new API calls at https://developer.webex.com/docs/api/v1/groups.

This API cannot change groups that synchronized with AD. Also, AD synchronization cannot change groups that are created by API.
April 21, 2022

Automatic license assignment improvements

We've improved license assignments to give you better control over user licensing:

  • You can apply license assignment changes to people who are already in the organization or groups.

    Previously, your license assignments changes only affected future members of the group or organization.

    You can now choose whether your assignment affects only future users, as before, or both future and existing users.

  • You can choose what happens to a user's licenses when you change their group membership.

    Previously, users always took their licenses with them when they changed groups.

    Now, you can choose whether users lose licenses that were assigned by their old group, or keep those licenses when moving to the new group. In both cases, they get the licenses assigned by membership of the new group.

See Set up automatic license assignments in Control Hub for more details.

Run device commands from Control Hub

You can execute xAPI commands for a single device directly from Control Hub. Commands instruct a device to execute actions, such as to go into standby mode or to set a new user passphrase. Control Hub provides you with a user interface for running these commands, provided that there are no restrictions due to access privileges, security, or privacy.

For more information, see Launch Commands from Control Hub.

Calling Behavior Settings

The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. This feature streamlines the calling behavior through API to on board users to Control Hub.

For more information, see Call behavior and assign calling entitlements.

April 6, 2022

Default permissions for file sharing with enterprise content management

This feature is not available in Webex for Government.

You can now control the default way that users share content with your linked enterprise content management platform.

We've gathered the Content management settings together, so you can control your Webex, Google Drive, Microsoft, and Box storage settings in one place.

Content management settings in Control Hub, showing the Edit settings option

For the third-party content management options, you can select the default permission.

For example, if you are integrated with Box, you can set the default permission for users to share with: Anyone, Users in your organization, or Users with existing access.

There's also a control for the selected permission that allows users to edit the file, or prevents them from editing it.

See Enterprise content management in Control Hub for more detail.

Screen capture storage override

We added a fallback option for screenshots, in case you want to disable Webex storage for other files.

You can prevent users from sharing screenshots altogether. If you enable screenshots, there are options for where they are stored:

  • You can choose to store screenshots on Webex storage even if you have disabled Webex storage in favor of your chosen content platform.

    This is a fallback option if the space where they are shared is not linked to a folder in your content system. In that case, the screenshots are stored in Webex.

  • You can also block this option, which means that screenshots are not stored at all if the space is not linked to your content system.

See Enterprise content management in Control Hub for more detail.

April 5, 2022

Control over sharing files of specific types

We've enhanced the file sharing restrictions, by giving you control over the types of files that users can share. You can apply this control at the organization level (not on groups).

If you don't want to control file types, the default is that users can upload and download all types of files.

You can read more about this new feature in Prevent people from sharing files.

Content ratings for Giphy integration

We've added policy control over Giphy content. You can choose between two levels of Giphy content:

  • G (Generally accepted) is the default, restricts all content with PG (or higher) content rating.

  • PG (Parental guidance) includes generally accepted content and PG content, but restricts content with higher Giphy ratings.

See GIPHY integration for Webex App and GIPHY content ratings (at GIPHY support site).

March 31, 2022 - Webex for Government updates

Schedule a meeting from the Webex App meetings calendar

This feature is also known as "Webex App scheduler." It is a quick way to schedule meetings from inside Webex App. See Webex App | Schedule a Meeting from the Meetings Calendar.

Classic polling in webinars

You can now use polls in webinars that you host on Webex for Government meetings sites. Use polls to collect information and make the webinar more interactive. See Manage polls in webinars in webcast view.

This is 'classic' Webex polling. We do not support Slido integration in Webex for Government.

March 28, 2022

View device statuses on Control Hub

You can now search, list, and show status values from a specific device directly on Control Hub. The status values show the current state of the device, such as connected calls, connected inputs, and output sources.

For more information, see View device statuses on Control Hub.

March 24, 2022

Manage virtual backgrounds for Control Hub-managed meetings sites

We've centralized the virtual backgrounds for your Control Hub meetings sites. This means you can choose, for all sites:

  • To enable blurred backgrounds.

  • To allow users to apply Webex default backgrounds.

  • To force users to choose from 'official' backgrounds (you can upload up to ten).

  • To allow users to upload their own choice of backgrounds.

You can override the central policy for particular sites.

Read Configure virtual backgrounds for Webex App users for more information.

March 11, 2022

Closed captioning and transcription now available in Webex for Government

Closed captioning

This highly anticipated feature gives users live captions (subtitles) during meetings. The following scope applies to closed captioning in the Webex for Government environment:

  • Available in Webex meetings and webinars. See Show or hide automated closed captions during a Webex meeting or webinar.
  • The meetings site must be on 41.7 or later.
  • Devices must be on Room OS 10.11.1 or later.
  • All meeting attendees (including guests) can enable closed captions with one click.
  • Users can choose to see captions that are overlaid on the meeting or in a side panel.
  • Only English audio to English text.


You can control whether full transcripts accompany your recorded meetings. See Turn on recording transcripts in Webex Meetings, Webex Webinars, and Webex Events (classic).

Users get a transcript viewer if there's a transcript associated with a recording. They can click the transcribed text to jump to the corresponding segment of speech in the recorded meeting. They can also download the full transcript independently of the recording.

March 7, 2022

Restrict name and avatar changes

We've added this feature because you may have regulatory or policy reasons to prevent users from masking their identities. Or people may deliberately be disrupting meetings with inappropriate names & avatars. Previously, this level of restriction was only possible by synchronizing users from Active Directory.

You can prevent users from changing these attributes on their profiles:

  • Profile picture (avatar)

  • Display Name

  • First Name

  • Last Name

Read Allow users to change their profile fields for meetings for more information.

March 3, 2022

Documentation improvements for Webex for Government

We're starting work on a dedicated page on Help Center to collect Webex for Government articles. It hosts articles that are specific to Webex for Government, but also articles about features that are common with the 'commercial' instance of Webex.

The new page is called the Webex for Government help collection; it has two sections, called Managing Webex and Using Webex, where we've grouped the articles into categories to make them easier to find.

March 1, 2022

Prevent external users from sharing files

You can now prevent external users from sharing files in your organization's spaces. You can independently block their file upload and download (preview) privileges. The default is that external users are allowed to share files in group spaces.

You configure this setting in one place for the whole organization. There is no separate or override control at the group or user level.

Read Prevent users from sharing files for more information.

February 23, 2022

Alerts center in Webex for Government

Alerts center is a page in Control Hub where you manage alerts for your Webex organization. You can configure alerts to be sent by email or in a Webex App space, or you can see all your alerts in Control Hub. See Alerts center in Control Hub and Manage alerts for advanced diagnostics and troubleshooting.

Block external meetings in Webex for Government

You can now block users from joining meetings that are hosted on Webex sites outside your organization. You must claim your domains to make this restriction effective. See Manage your domains.

You can also override the restriction for specific Webex sites. See Collaboration restrictions for Webex Meetings for details.

February 10, 2022

Configuration templates for Webex devices

With configuration templates you can create, save, export as a CSV file, and apply templates to individual or multiple devices. Using configuration templates saves you time on configuring devices. All the templates you've created are available on Control Hub and you can apply, edit, and copy them later on.

For more information, see Configuration templates for Webex devices.

February 7, 2022

Manual control of user activation emails

You can now choose to send out activation emails automatically or manually without needing to have SSO configured for your organization. If you don’t want users to receive an activation email automatically whenever a user is added or assigned a license, you can turn the setting off and manually send those emails when you’re ready.

For more information, see Control of activation emails in Control Hub.

February 2, 2022

Better control over file sharing

We improved the Collaboration Restrictions feature in Control Hub, to give you finer control over how users and groups share files:

  • You now have separate file upload and preview/download controls. Previously, if you prevented a particular client from downloading/previewing files, users of that client would also be unable to upload files.
  • Now you can decide which clients your users can use to upload files, and separately which clients they can use to preview/download files.
  • You apply the setting across your organization, or to selected AD groups if you are synchronizing groups. To learn how, see preventing people from sharing files.
File upload restrictions control, with "Bots" selected
January 30, 2022
Webex for Government: Hybrid Message to enable interoperability between Webex App and Jabber

Hybrid Message is a service that enables interoperability between Jabber users and Webex App users. This service provides an option for migrating users from Jabber, connected to IM & Presence on your premises, to Webex App.

Users who are enabled for this service can use the Webex App to read and respond to messages from Jabber users. Read more at Deployment Guide for Hybrid Message.

Webex for Government: New API endpoints for Webex meetings

The following Meetings API endpoints are now available in the Webex for Government environment:

  • Meetings
  • Meeting Preference
  • Meeting Attendee
  • Participants
  • Recording

Webex for Government customers can integrate their systems directly with Webex Meetings. See Meetings Overview for more details.

January 26, 2022
Updated provisioning wizard

The provisioning wizard has been updated with an improved and consistent flow so that admins can easily identify their organization and deliver licenses with ease.

December 17th, 2021
Advanced software control

By default, Webex devices running RoomOS software are automatically upgraded and be on the latest software. Alternatively, if required, you can choose which of the last 3 RoomOS 10 versions is best suited for your deployment and when to update. This gives you time to test out functionality on a specific validation channel, in your environment, before deploying to the production environment.

For more information, read the RoomOS software upgrades article.

December 14, 2021

Improved user details interaction

The User Details page has been updated for improved usability. We've revisited the way user data is laid out to improve the navigation and visibility of user-specific information and entitlements.

This improved usability reduces the effort you spend managing specific users, and makes it easier to read their services and capabilities.

December 9, 2021

Pro Pack customers: Manage tokens for web, mobile, and desktop clients

As a Pro Pack customer, you can create a custom policy for Web, Mobile or Desktop clients to control the following:

  • Turn on or off auto-extend refresh token

  • Specify the time-to-live (TTL) of the JSON web token (JWT)

  • Specify the TTL of the refresh token

Thie features gives you control over how often users need to sign in. You want users to check-in more often to make sure they are using the latest security policy.

For more information, see Token policy settings in Control Hub.

December 2, 2021

Update Site Admin managed sites to be Control Hub managed

A new wizard is now available in Site Administration to help you update your meetings site so you can manage it in Control Hub.

This feature helps to future-proof your Webex site; we intend that Control Hub will eventually be the only place where you manage all of your Webex services.

Read more at https://help.webex.com/dowv6t.

November 29, 2021

Redesigned single sign-on (SSO) configuration wizard

You can use the new SSO wizard that combines first time and update wizards for certificate maintenance. This wizard helps you reduce operational costs, reduce certificate rotation, and maintain security with the new 5 year signed certificate from Webex.

Read Manage Single Sign-On integration in Control Hub for more information. All of the SSO integration articles are updated to reflect the new wizard.

October 29, 2021

Webex for Government: Controls for automatic updates to the Webex App

You can choose how often the Webex App is updated for your users, giving you the option to update them either monthly or quarterly. You can choose to defer the deployment of these updates so that your organization can validate the changes first. You can defer a monthly update by up to four weeks, or a quarterly update by up to two weeks.

Read Product update controls for Webex App for more information.

October 25, 2021

Webex for Government: Allow users to invite guests to conversations in your organization

Users in Webex for Government organizations can invite guests to the Webex App so that their conversations are more secure. Users can invite guests from commercial organizations (those outside the Webex for Government cloud) to spaces after you add their domains to an allowed list.

Users in Webex for Government organizations can also make calls in one-to-one spaces with users from other organizations (Call on Webex).

Read Allow external users in Webex spaces for your Webex for Government organization for more information.

October 19, 2021

Enhanced external administrator role

The external administrator role has been updated with enhancements:

  • You can now grant an external administrator the Webex site administrator role, so you can limit their scope of control to a meeting site.

  • You can now grant the external administrator role to users with free Webex accounts. This excludes users in the consumer organization.

Read about how to add and manage external administrators on Webex Help Center.

October 12, 2021

New wizard for configuring single sign-on and refreshing your SAML certificates

This is not yet available in Webex for Government organizations.

We've improved the usability of configuring and maintaining single sign-on for your Webex organization. We've revamped the controls by:

  • Merging the SSO configuration and SAML certificate renewal features into the same user experience.

  • Displaying more information about the certificates and their purposes, and improving renewal notifications, to help you decide whether and when to renew your certificates.

  • Introducing a new 5 year certificate from Cisco, or you can use a 1 year certificate from your chosen external CA.

Read about how to manage Control Hub single sign-on on Webex Help Center.

October 7, 2021

This is not yet available in Webex for Government organizations.

Bulk edit preferred Webex site

We have introduced the ability for you to use CSV export / import to change the preferred Webex site for multiple users. This should help if you are merging meeting sites.

Previously this required a user's intervention, to set their default meetings site.

September 28, 2021

Password Policy Controls

We've introduced controls for you to create a custom password policy for your users. You can specify the minimum length, password age, and character classes. You can also prevent password repeats and exclude specific words.

Read more in Password management in Control Hub.

This feature benefits organizations moving over from Site Administration to manage Webex meetings sites in Control Hub, or for any other organizations who are not managing their users in an external directory.

September 14, 2021

Visual Updates to User and Group List Pages

We've started refreshing the visual layouts of Control Hub pages, starting with the Users list and Groups list.

This update includes improvements to legibility and responsiveness, and opens up the potential for new functionality.

User list in Control Hub

We updated the visual components and color schemes, and we moved the display name column to the user details section. You can still search, sort, and filter the list.

For example, you can filter the list for All external administrators if you need to add or manage external administrators.

User list filtering

We restyled the filter and improved its usability, to better handle quick filtering or detailed filtering (by role).

Groups list visual update

The Groups list has had the same visual treatment as the Users list, but we did not change the way it works.

September 8, 2021

New Feature for Webex Cloud-Connected UC

One new feature for Webex Cloud-Connected UC have been released, Operations Dashboard. For more information, see What's New in Webex Cloud-Connected UC.
September 1, 2021

Revamped Device Detail Page

We’ve updated the RoomOS device experience that provides administrators relevant information, in a comprehensive, and intuitive way. This revamp allows for superior management of devices through a single page view, similar to what is available for Workspaces.

Groups-based Control of External Communications

We’re giving you more granular control of external messaging if you are using Active Directory for user management.

You can select domains from your allow list and apply them to groups that you synced from Active Directory. This enables you to restrict some users to only communicate internally, and control the domains that others can use for external communications. Read about how to do this in Restrict Messaging with External Users in your Webex Spaces.

Restricted users will not be able to add guests from allowed domains that are not linked to their groups.

Bulk Manage Allow List

You can also import a list of domains from a CSV file to populate your external messaging allow list. Read about how to do this in Restrict Messaging with External Users in your Webex Spaces.

August 30, 2021

Public Beta for the New Notification Center

This is not yet available in Webex for Government organizations.

You can now manage and view all notifications and updates from Cisco in one place. Troubleshooting alerts will be moved to the notification center, and you can manage the rules for these and other threshold-based notifications in the center.

August 27, 2021

Manage Custom Shortcuts in Side Menu of Webex App

We're enabling Webex App users on desktops to see a common set of shortcuts in their side menu. You can create and manage up to six URL shortcuts in Control Hub, and these display in your chosen order on the side menu of the Webex App.

We're modifying this feature to remove the favicon functionality. Read more about this in Manage Custom Shortcuts on the Side Menu of the Webex App.
Screenshot of Control Hub UI showing the controls to edit a shortcut
August 12, 2021

Zero-Trust Security: End-to-end encrypted meetings with verified identity

This is not yet available in Webex for Government organizations.

We're making a big improvement to our already industry-leading meeting security by introducing the following:

  • Standards-based, formally-verified cryptography

  • End to end verified identity

  • End to end encryption in Personal Meeting Rooms

This security is available in Webex Meetings and Webex devices, to keep your meetings safe from the full spectrum of potential attacks.

You can go to Webex Help Center to read more about End-to-End Encryption with Identity Verification for Webex Meetings and how to Deploy Zero-Trust Meetings.

July 26, 2021

Webex for Government: Automatic Updates

Webex for Government users are now receiving automatic upgrades for the Webex App and Webex devices.

July 1, 2021

Language Setting: Localized User Onboarding Emails

You can now set the default language for the welcome emails that are sent out when users are invited to Webex.

You can also set your organization's default email language, and you can override the setting for specific users to send them email in their own language.

We also always include the default (US) English email body after the localized text, just in case the recipient does not understand the localized version.

For Webex Calling users, we also use their Location to determine which language to use in their emails.
June, 2021

License Management for Webex Events (New)

We’re introducing a new Webex Events offering to increase the attendee count. To go with that offering, we’re adding controls to provision users and sites with licenses for events of different capacities.

June 30, 2021

Hybrid Call Service End of Support

Hybrid Call Service is no longer supported for users and personal mode devices which require PSTN access (Expressway Call Connector architecture).

See https://help.webex.com/n2q9085 for details.

June 25, 2021

Add Slido Polling & QA to Your Organization

We're integrating Slido engagement features into Webex meetings. This functionality is enabled from Control Hub, go to Management > Apps. You'll get this with the 41.6 upgrade. See What's New for the Latest Channel of Webex Meetings

June 18, 2021

Export Administrators to a CSV File

You can now export a list of your administrators to a CSV file. You can use the role filter controls on the Users page to select a specific set of administrators, and then export just that set to a CSV file.

New Features for Webex Cloud-Connected UC

Two new features for Webex Cloud-Connected UC Analytics have been released, Traffic Analysis and Capacity Analysis. For more information, see What's New in Webex Cloud-Connected UC.
June 11, 2021

Filter Organization Health by Meetings Site

With this improvement to Organization Health, you can evaluate the health of specific or multiple meetings sites.

You can also filter the actionable insights, to help you focus on challenges with a specific site.

June 8, 2021

Updated License Names

With the new Webex rebrand, we've updated the license names in Control Hub to align with our new naming guidelines. The changes are:

Previous License Name

New License Name

Free Webex Teams Messaging

Basic Messaging

Webex Teams (Paid Messaging)

Advanced Messaging

Free Webex Teams Meetings

Basic Space Meetings

Webex Teams Meetings

Advanced Space Meetings

1:1 Calls (Free)

Call on Webex (non PSTN)

Affected Areas

These license name changes are updated in the UI for subscriptions, license assignment, and provisioning, and the Users CSV file. If you've downloaded the Users CSV file before this update, please export the CSV file again to continue making bulk changes.

June 04, 2021

Webex App granted Spanish National Security Certification

Webex has been certified by the Spanish government organization AENOR (Asociación Española de Normalización y Certificación) as conforming with the Esquema Nacional de Seguridad (ENS) High-level Security Measures.

This further enhances our ability to do business in Spain, and validates the Webex App as a "managed and controlled system with measures that ensure the correct protection of information systems in the face of internal and external threats and incidents".

May 27, 2021

Undo user claim

We’re giving you an undo option for the user claim process. If you accidentally claim a user to your organization, you can undo that claim within 14 days of making it. You need to contact support if you don’t undo the claim before the user logs in or the grace period expires.

May 11, 2021

Configure The Webex App's Default Landing Screen

You can select which screen the Webex app displays when users open the Webex app, and you can also choose whether users can change that default screen for themselves.

Read more about configuring this feature at https://help.webex.com/n4xz8e4.

To help users choose their default screen, share this article: https://help.webex.com/67fcc1.

May 4, 2021

New Features for Cisco Webex Cloud-Connected UC

Two new features for Cisco Webex Cloud-Connected UC Analytics have been released, Activate Cisco Webex Cloud-Connected UC for Organizations and CCUC Module Upgrade. For more information, see What's New in Cisco Webex Cloud-Connected UC.

April 30, 2021

Retention, Legal Hold, eDiscovery, and Events API Support for Meetings Content

This feature is available for commercial organizations. It is not yet available in Webex for Government.

You can use Cisco Webex Control Hub to preserve, search, and extract any Webex meetings content such as recordings, transcripts, and highlights, related to litigation or investigation.

For more information, see Retention, Legal Hold, eDiscovery, and Events API.

User Behavior Analysis Includes File Activity

Your Cloudlock admins can now include Webex file uploads, previews, and downloads when configuring policy and monitoring activity.

April 29, 2021

Site Admin Roles in Control Hub

We’re introducing Site Administrator roles to Control Hub, so you can safely delegate meetings site management activities to other people in your organization.

You can use Control Hub to assign read/write administrators, read-only administrators, and user management administrators to specific meetings sites.

These users have access to your Control Hub organization, but only as required to manage the selected meetings sites.

Allow External Meetings with Approved Sites Only

We are enabling Webex organizations to prevent their users from joining external meetings, if the meetings are not on the list of approved domains.

April 23, 2021

Plan Your Jabber Migration

Use Migration Insights to plan your Jabber migration from an on-premises deployment to a cloud deployment. It allows you to gather the required information about the user’s existing on-premises deployment services and allows you to view the list of Instant Messaging and Presence and Jabber features that may or may not map directly when you transition to the Webex app after migration. These insights will help you to plan and build a timeline for a move to cloud effectively.

For more information, see Plan Your Jabber Migration.

Migrate Jabber to Webex App

Use the migration wizard in Control Hub to migrate Cisco Jabber users with Unified CM calling service to the Webex app. After migrating, you can continue to use the existing Cisco Jabber call control options in the Webex app. The Webex app provides users with an easy-to-use experience that allows them to make calls, send messages, share files, schedule meetings, display availability status, and so on.

For more information, see Migrate Jabber Users with Cisco Webex Cloud-Connected UC to Webex app.

Removal of Onboarding Tab

The Onboarding tab under Accounts has been removed. A new Onboarding User Activation and License Details report is available in Analytics > Reports.

April 12, 2021

Organization Health Public Preview

We are excited to share that Control Hub now has a beta version of Organization Health, and we'd love to hear your feedback about it.

The feature provides elaborate insights about your organization configuration, adoption of the services you've purchased, and any performance bottlenecks. It identifies anomalies, or deviations from best practices in these three categories, and suggests reasons and resolutions. Organization Health has a simple score to help you understand the urgency and impact of these insights.

Read more about Organization Health at https://help.webex.com/nh5rlbi.

April 8, 2021

Prevent People in Your Organization from Uploading Large Files

With Pro Pack for Cisco Webex Control Hub, you can enforce the maximum file size that Webex users can upload to Webex spaces.

For more information, see Prevent People From Sharing Files.

March 25, 2021

Workspace Air Quality

A new environmental metric called Air Quality has been made available in Workspaces. The Volatile Organic Compound (TVOC) sensor measures indoor air quality based on the presence and quantity of gases emitted by, for example, sprays, solvents, and cosmetics. VOCs are also present in human breath, meaning the sensor also reacts to highly saturated air. Air quality metrics help you determine whether the ventilation in a workspace is sufficient.

For more information, see Historical Data for Webex Rooms Workspaces.

Minimum Space Retention Period is Reduced to 1 Day

You can use Control Hub to set your Webex Space retention policy as low as 1 day. For more information, see Retention Policy.

March 9, 2021

Assign Licenses to Groups from Active Directory

You can now configure license templates for specific groups within your organization. This means you have finer control of how your Webex services are assigned to users. This feature requires that you are synchronizing your users and groups from Active Directory, using Cisco Directory Connector.

Licenses are assigned to new users as they move into your Control Hub organization, including users who come into Control Hub by linking from Site Administration. Existing users' licenses do not change when you create, modify, or delete the license assignment templates. Read https://help.webex.com/n3ijtao for more details on license assignment templates and how they work.

There are new options in Control Hub to support Group-based license assignment:

  • A choice between Organization-based management and Group-based management, on the Users > Licenses page.

    Screenshot of the Licenses page in Control Hub, showing option to choose license assignment mode.

  • A Licenses assignment section on the Users > Groups > <group_name> > Info & Group Membership page. Use the controls here to create, modify, or delete the template that assigns services to this group's users.

February 10, 2021

Prevent Users from Using Unmanaged Apps

You can require users to use a corporate managed version of Webex and prevent users from using the unmanaged Webex apps (downloaded from Apple App Store / Google Play Store).

For more information, see Enable Security Settings for Webex Mobile Apps.

January 5, 2021

Force Authentication for Users When Changing Passwords

You can now force users to sign in to the Webex app again after they change their passwords. This setting requires your organization to have Directory Synchronization and single sign-on (SSO) set up.

For more information, see Enable Force Authentication for Webex with Directory Connector in Control Hub.

December 18, 2020

New features for Cisco Webex Cloud-Connected UC (CCUC) Analytics have been released. For more information, see What's New in Cisco Webex Cloud-Connected UC.

December 17, 2020

Apply Policies to Active Directory Groups and Members

When you sync users and groups from your Active Directory to Webex with Cisco Directory Connector, you can now apply the following policies:

December 15, 2020

Historical Data for Webex Rooms Workspaces

Workspace Historical Data adds temperature and humidity to the real-time data available for Workspaces. Workspaces Historical Data also adds a new page displaying graphs of historical data for all sensors in the Workspace with insights based on analysis of the data.

For more information, see Historical Data for Webex Rooms Workspaces.

December 10, 2020

Start a Webex Trial for Existing Webex Customers

Partners can now start a Webex services trial for customers who they currently don't have a selling relationship with.

For more information, see Start and Manage Webex Enterprise Trials in Webex Partner Hub.

November 23, 2020

Bulk Configure Webex Devices Running RoomOS

You can bulk configure device settings for devices that are running RoomOS. You can also bulk configure devices linked with Webex Edge for Devices that are running CE9.13 or later.

For more information, see Bulk Device Configurations from Control Hub.

November 5, 2020

View Your Active Directory Groups and Members

When you have Cisco Directory Connector deployed and you synchronize your Active Directory groups, you'll see these groups and members in Control Hub.

For more information, see View Active Directory Groups in Webex Control Hub.

October 14, 2020

Prevent People From Sharing Files Outside Your Corporate Network

You can use Pro Pack for Cisco Webex Control Hub to include the IP ranges for your organizations network and ensure that people can't share files in Webex Teams, when people are not on your corporate network.

For more information, see Prevent People From Sharing Files Outside Your Corporate Network.

October 9, 2020

Bulk Resend Invitation Emails

You can now bulk resend invitation emails to all the users in your organization who haven't yet activated their account.

For more information, see Bulk Resend Invitation Emails in Webex Control Hub.

October 8, 2020

Change Users Email Addresses

You can now change a user's email address in the Users tab.

For more information, see Change Users Email Addresses in Webex Control Hub.

October 2, 2020

Left Navigation Update

The left navigation is now split up into three sections so you can easily find what you're looking for: Monitoring, Management, and Services.

You subscription information and organization ID are now in Account, and you can manage app integrations and bots in Apps.


Previous bookmarks for Control Hub won’t work correctly with the new navigation. Make sure to update those bookmarks with the new links.

September 21, 2020

Remember Me for Users

Make signing in to Webex a bit faster by enabling the Remember Me setting. This setting allows Webex sites to remember a user’s email address.

For more information, see Enable Remember Me for Users in Webex Control Hub.

Multi-Factor Authentication

Want to make your organization more secure? You can now enable multi-factor authentication (MFA). MFA requires users to sign in to Webex with an authenticator app, like Duo.

For more information, see Enable Multi-Factor Authentication Integration in Webex Control Hub.

September 15, 2020

Cisco Webex Cloud-Connected UC (CCUC)

You can now view usage data for on-premises video and phone devices once you set up CCUC for your organization.

For more information about CCUC, see:

September 4, 2020

Last Email Status for Users

You can now see the status of the last email sent from Webex services to users in Control Hub. This status can help you troubleshoot why some users aren't receiving those emails.

For more information, see Troubleshoot Users Not Receiving Emails from Webex in Control Hub.

August 13, 2020

Sales Full Administrator Role

Partners can now assign the Sales Full Administrator role to users in Partner Hub. The Sales Full Administrator role lets users focus on managing customer organizations.

For more information, see the Partners section in Assign Organization Account Roles in Cisco Webex Control Hub.

July 23, 2020

Attendee Account for Webex Meetings

You can now assign the Attendee account to users through a CSV file. The Attendee account allows users to attend meetings from your Webex site without using a host license.

For more information, see Assign Roles for Your Control Hub-Managed Webex Site.

June 15, 2020

Places Has Been Replaced by Workspaces

Workspaces offers added information and a new look. You can still use the same options to edit and add services.

What has changed:

  • Search has been improved and you can also use predefined filters.

  • Workspaces list shows calendar and calling services if those have been configured.

  • You can add a workspace type to easily filter workspaces in your organization.

  • New card view shows real-time usage and environmental metrics. Environmental metrics are available for Room Series devices, Webex Boards, and Desk Pro.

  • When calendaring option has been set up for the workspace, you can see the bookings for the next 24 hours.

May 4, 2020

Auto-Discovery of Service Domain

You can make life easier for your users by getting a service domain added automatically to their Phone Services settings in Webex Teams for desktop and mobile. That way, they don't need to manually enter a domain and can sign in right away to use features that are available to them with Calling in Webex Teams (Unified CM).

Here are some articles you can use to get your users set up:

UC Manager Profiles in Cisco Webex Control Hub

Set Up Cisco Webex Teams Calling Behavior

Modify Users in Cisco Webex Control Hub with the CSV Template

March 2, 2020

We’re sensitive to the fact that many of you and your companies are quickly switching to remote working situations, as a result of the difficult circumstances due to COVID-19. This morning, our Leadership released a blog, sharing what Cisco Webex is doing to support customers and non customers.

We’ve also gathered resources for IT admins and end users for tips on this transition.

Finally, we’ve expanded our Free offerings available on Webex.com as well. See Cisco Webex Available Free in These Countries (COVID-19 Response)

February 29, 2020

Data Residency (Formerly Data Locality) Phase 2 for Cisco Webex Teams

We've released the second phase of data locality—now known as data residency.

With this release, we store encrypted content for new European organizations in our Webex Teams-dedicated data centers in Europe. This user-generated content includes messages, whiteboards, files, and related metadata. As with phase 1, we also store the organization's user identities and encryption keys in-region. Users get an improved end-user experience with reduced latency when accessing regional collaboration services.

We've also added support for the following offerings both for phase 1 and phase 2 European organizations:

  • Hybrid Data Security

  • Hybrid Calling for Webex Devices

The provisioning process hasn't changed from phase 1—the Country selector determines which region a new organization's data is stored in. All new organizations that you create from this point on have phase 2 data storage in Europe if you select an EMEAR country. There’s no change to data storage for organizations that were created during phase 1, and those organizations can’t be migrated to phase 2 at this time.

For more information, see Data Residency in Cisco Webex Teams.

February 24, 2020

Call Waiting for Webex Calling

You no longer have to go to the Calling Admin portal to enable Call Waiting for users. You can complete that configuration right in Control Hub.

Call Waiting allows people to take multiple calls at once. With call waiting, users can place a call on hold to answer a different call.

For more information, see Enable Call Waiting for Cisco Webex Calling.

Push-to-Talk for Webex Calling

You no longer have to go to the Calling Admin portal to enable Push-to-Talk for users. You can complete that configuration right in Control Hub.

Push-to-Talk connects users in different parts of your organization. For example, you can create a list of customer service representatives who can chat with Jim in the warehouse using Push-to-Talk on their phones.

For more information, see Configure Push-to-Talk for Webex Calling Users.

February 18, 2020

Updates for Block External Communications

You can now create a list of domains for organizations that your users can communicate with. You can also limit your users to only join group spaces owned by your organizations.

For more information, see Block External Users in Cisco Webex Teams Spaces for Your Organization

February 14, 2020

Webex Sites now set up for Early Release

Partners can now set up their Webex sites to receive early access to new releases and features in advance of the normal deployment cycle.

For more information, see Add a Webex Site in Cisco Webex Control Hub.

February 10, 2020

Enhancements to eDiscovery

We have improved the scale, performance, and usability of our eDiscovery search and extraction tool.

For more information, see Ensure Regulatory Compliance of Cisco Webex Teams Content.

January 27, 2020

Remote Reboot for Room Devices

You can now reboot room devices remotely from Control Hub.

For more information, see Reboot Devices Remotely.

Manage Digital Signage and Tags on Multiple Devices

You can select several devices in Control Hub in order to manage digital signage and tags on multiple devices at once.

For more information, see Enable Digital Signage on Cisco Webex Boards and Room Series Devices and Group Devices with Tags.

January 10, 2020

Analytics for Cisco Jabber

Analytics data is now available for Jabber. You can view the total number of messages sent, the total number of calls made, a breakdown of Jabber client versions used, and much more.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

December 19, 2019

Anti-Malware Scanning of Files in Webex App

Protect users by scanning all file uploads for Trojan attacks, viruses, malware, and other malicious threats. With Extended Security Pack in Control Hub, you can choose to enable anti-malware scanning for files uploaded in Webex App. Webex anti-malware capabilities are powered by Cisco Talos ClamAV.

For more information, see Anti-Malware Scanning of Files in Webex Teams

December 16, 2019

Hoteling and Barge-In Configuration

As a Webex Calling administrator, you can now configure these features right in Control Hub as opposed to the Calling Admin portal.

For more information, see the following articles, respectively:

December 10, 2019

Self-Service Webex Site Rename

You can now rename Webex sites in Control Hub.

For more information, see Rename Your Cisco Webex Site in Cisco Webex Control Hub.

December 9, 2019

Claim Users to Your Organization

You can now claim users that have signed up for Webex services using your organization's email domain into your organization.

For more information, see Claim Users to Your Organization.

December 6, 2019

Participant Configuration Changes and Video Mesh Node Information

You can now see when a participant changes their network connection, microphone, or camera during a meeting, and if a device is connected through Video Mesh.

For more information, see Advanced Diagnostics and Troubleshooting in Control Hub.

November 21, 2019

Delete a Location from Your Webex Calling Organization

If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but only after you first delete the users and places associated with it. When you delete a location, you delete all of its assigned services and numbers. Any location can be deleted except the default location (usually the first location you created).

For more information, see Delete a Location.

November 15, 2019

Meetings Analytics

The Meetings Analytics page has gone through a complete overhaul. We provide richer insights that make it easier to drive adoption and dive into key reports with less work.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

October 31, 2019

Batch Site Upgrade

Partners can now upgrade multiple Webex sites in a batch for customers.

For more information, see Upgrade Multiple Webex Sites for Customers with Batch Site Upgrade in Control Hub.

Call Recording, for partners managing customer organizations:

Partners can now enable the Call Recording feature for customer organizations. It's then up to the customer to decide which users within that organization should have their calls (both incoming and outgoing) recorded automatically. Recordings are stored and managed in Dubber.

For more information, see Enable Call Recording for an Organization.

Call Recording, for customer organizations:

You can now enable Call Recording for specific users so that all of their incoming and outgoing calls (desk phones, analog telephone adapters, and Webex Calling app) are recorded automatically. You can also choose whether to allow those users to pause and resume recordings. Recordings are stored and managed in Dubber.

For more information, see Enable Call Recording for Webex Calling Users.

Site Linking 2.0

There's a new process that links your existing Webex Site Administration managed site to Control Hub.

For more information, see Link Cisco Webex Sites to Control Hub 2.0.

October 15, 2019

CSV Formatted Reports for Analytics

Pro Pack customers can generate a CSV formatted report that shows you Webex services usage for a Webex site. Three Webex Meetings reports are available, the Webex Meetings Details, the Attendees Details, and the Active Hosts Report.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

October 1, 2019

Bulk Assign a Calling Behavior to Users

You can use the CSV template in Control Hub to assign calling behavior choices (either the organization-wide setting or user-level overrides) for users in bulk.

For more information, see Modify Users in Cisco Webex Control Hub with the CSV Template.

September 2019

Idle Session Timeout

You can specify the amount of time that a Cisco Webex Control Hub session can stay idle.

For more information, see Configure Idle Session Timeout.

Change Your Settings in Cisco Webex Share

You can change the displayed language, time zone, ultrasound volume, and device wake-up detection on your Webex Share.

For more information, see Change Your Settings in Cisco Webex Share.

August 2019

Allow Customers to Manage Webex Sites

Partners can now enable Webex site management for all customers or for individual customers.

For more information, see Enable Webex Site Management for Customers in Cisco Webex Control Hub.

Look Up Your Organization ID

Partners can now view their organization ID.

For more information, see Look Up Your Organization ID in Cisco Webex Control Hub.

New Customer List

We've updated the customer list with more details so you can better manage your customers.

For more information, see Provisioning and Subscription Statuses in Cisco Webex Control Hub.

Advanced Diagnostics in Troubleshooting

We've improved how you can troubleshoot a meeting with the Advanced Diagnostics feature.

For more information, see Advanced Diagnostics and Troubleshooting in Control Hub.

July 30, 2019

Webex Teams Web User Timeout

You can specify how long a Webex Teams for web user's session can stay idle before they're signed out.

For more information, see Enable Idle Timeout for Webex Teams for Web.

July 23, 2019

User Access to Integrations

You can configure access to integrations for people in your organization with Pro Pack for Cisco Webex Control Hub.

For more information, see Configure User Access to Integrations in Cisco Webex Control Hub.

July 5, 2019

Fallback in Analytics

We've updated the audio usage reports in Analytics to include data for failed Edge Audio calls that connect with a PSTN connection.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

July 2, 2019

Hybrid Services Notifications in a Webex Teams Space

After you deploy Hybrid Services, you, along with other people in your organization or outside your organization, may want to receive notifications about the service status, alarms, software upgrades, and so on. Previously, you could only get notifications through email. Now, you can subscribe people to receive Webex Teams bot notifications.

For more information, see Configure Notifications for Cisco Webex Hybrid Services.

June 19, 2019

Cancel a Customer's Webex Services Trial Subscription

Partners can now cancel a customer's Webex services trial subscription.

For more information, see Manage an Established Cisco Webex Cisco Webex Services Trial.

Self-service Trial Cancellation

You can now cancel a Webex services trial subscription before it ends.

For more information, see Cancel a Cisco Webex Services Trial Subscription in Control Hub.

June 18, 2019

Webex Share Device and Digital Signage in Analytics

We've updated the devices reports in Analytics to include data for Webex Share devices and Digital Signage.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

Updates to Troubleshooting

You can now view data from users who join Webex meetings through the Webex Teams client in Diagnostics. The data is available 20 minutes after a meeting ends.

You can now search for a meeting using a Participant Email Address. We've also updated the search function so that it'll automatically detect the criteria that you're trying to search for. All you have to do now is type in an email address, meeting ID, or conference ID, and the search will find a relevant meeting.

For more information, see Troubleshoot Cisco Webex Meetings in Cisco Webex Control Hub.

May 30, 2019

Create a Customer Organization with User Identities and Keys Stored in the New European Data Centers

Partners can now create trials and customer organizations for international customers and have the organizations' user identities and encryption keys stored in “geo-based” data centers in the United Kingdom and European Union. In this first phase of data locality, user-generated content (encrypted messages, boards, files and related metadata) continues to be stored in common global storage for all organizations (located in North America).

Partner administrators set an organization's data locality during provisioning by using a new Country Selector drop-down list. To determine which data storage region a country maps to, see Find the Data Locality Region That Maps to a Country.

For more information about data locality, see https://www.cisco.com/go/webex-teams-locality.

May 24, 2019

New User Statuses and Actions

We've updated the Users page with new user statuses and actions. User statuses indicate what actions need to be taken. For example, if a user is not verified then you can resend the verification email.

For more information, see User Statuses and Actions in Cisco Webex Control Hub.

License Summary

We've added a License Summary tab in the Subscriptions page if you have multiple subscriptions in your organization. The license summary shows you all the licenses that you have across all your services subscriptions.

For more information, see Subscriptions in Cisco Webex Control Hub.

April 19, 2019

Messaging Insights for Customer Administrators

We added two new charts to the Messaging analytics. One is the Messages Sent chart that shows the total messages that are sent in an organization broken down by time period. These charts indicate whether or not Webex Teams is helping your users collaborate with mobile or desktop. For more information, see Analytics for Your Cloud Collaboration Portfolio.

Troubleshooting End Reason Codes

We added end reason codes to the participant details page. End reason codes indicate how a meeting ended. For more information, see Troubleshoot Cisco Webex Meetings in Cisco Webex Control Hub.

April 13, 2019

View a Customer's Country Information

Partners can now see the country to which a customer organization belongs. From the partner view in https://admin.webex.com, select Customers. Choose the row for the customer that you want to view. The country is listed at the top of the overview pane, just below the organization's name.

Customer administrators can see their own organization's country in Control Hub on the Company Information page. Click the company name, which is located in the bottom left of Control Hub. Then click Info to view the Company Information page.

We have added the country information in preparation for upcoming enhancements to where we store customer data. We'll release these enhancements in phases, starting with a new European region that will initially store personal identity information (PII) and encryption keys for new customer organizations. For more information about these upcoming changes, see https://www.cisco.com/go/webex-teams-locality.

April 5, 2019

Migrate Your SIP Address to Webex.com SIP Addresses

You can now migrate your organization from ciscospark.com to webex.com SIP addresses.

For more information for cloud organizations, see Change Your Cisco Webex SIP Address.

For more information for hybrid call organizations, see Migrate Cisco Spark Hybrid Call Service Organization to the Cisco Webex Domain

March 26, 2019

Event History for Hybrid Services

We've added a new feature to help you manage your Hybrid Services deployment. With event history, you can use Control Hub to access records of events and historical changes that were performed on hybrid service resources in your organization. The retained information in the event history shows statuses, settings, and alarms to help you isolate, debug, and troubleshoot issues, and it can be used for auditing purposes. The records go back as far as 30 days, and you have several ways to filter on the data that's relevant to you.

For more information on this feature and how to use it, see Access the Event History for Hybrid Services.

March 20, 2019

Cisco Webex Assistant

Webex Assistant is a voice-driven virtual assistant for Cisco Webex Room series devices. With Webex Assistant enabled, anyone can walk into a conference room and use their voice to interact with these devices. It helps you with tasks such as calling someone in your organization, joining a colleague’s Personal Meeting Room, controlling the volume and video display options, and much more.

Webex Assistant is available in English.

For more information, see Get Started with Cisco Webex Assistant and Enable Cisco Webex Assistant.

March 19, 2019

Delete a Customer Organization

You can delete your customer organization during a trial or after it expires. Be aware that deleting your organization is irreversible and will result in data loss.

For more information, see Delete a Customer Organization in Cisco Webex Control Hub.

Provision Subscription Updates

You can now provision updates that are made to your Webex Meetings and Webex Teams subscriptions.

For more information, see Cisco Webex Teams and Cisco Webex Meetings Order Provisioning.

March 11, 2019

Analytics and Diagnostics

Cisco Webex room devices and Webex Board Series quality service indicators have been added to Diagnostics in Control Hub. For more information, see: https://help.webex.com/article/ni3wlvw.

The device analytics page was overhauled and includes:

  • New device utilization trends that include white boarding and in-room sharing.

  • Interactive charts that let you drill into a specific date range or device type.

  • The inventory list now shows all devices, not just the 30 most used.

For more information, see: https://help.webex.com/article/n0rlwxe.

March 8, 2019

Allow Customers to Upgrade their Webex Site

Partners can allow customers to upgrade their Webex Site from the partner view in Control Hub. If a partner enables this for a customer, then the customer can upgrade their Webex site from the customer view in Control Hub.

For more information, see Upgrade a Cisco Webex Site for a Customer in Cisco Webex Control Hub.

February 26, 2019

Hybrid Data Security: TLS Encryption for PostgreSQL Database Connections and TLS Encryption for Logs

Hybrid Data Security nodes now support two new encryption features: encrypted connections with PostgreSQL database servers, and an encrypted logging connection to a TLS-capable syslog server.

For more information, see the February 26, 2019 entry in What's New With Cisco Webex Hybrid Services or see https://www.cisco.com/go/hybrid-data-security.

February 22, 2019

Administrator Activity Logs

As a full administrator, you can now review the events that were logged for different administrator activities in Control Hub. For more information, see Review Your Administrator Activity Logs in Cisco Webex Control Hub and Audit Events in Cisco Webex Control Hub.

February 12, 2019

Legal Hold

When you need to retain information for a litigation, you can now create a matter for legal hold to prevent the data from being deleted as part of your retention policy. With Pro Pack for Cisco Webex Control Hub, you can use legal hold to retain the content.

For more information, see Manage Compliance Data for Legal Hold in Cisco Webex Control Hub.

February 6, 2019

Updates to Troubleshooting

We've made it easier for you to troubleshoot issues people may encounter during meetings by making our reports even more granular. For more information, see Troubleshoot Cisco Webex Meetings in Cisco Webex Control Hub.

January 31, 2019

Updates for Enterprise Content Management

We've added updates for your enterprise content management. You can now limit your users to accessing a specific Azure Active Directory (AD) tenant name, only users with a work or school account from this Azure AD tenant can sign in to use this enterprise content management in the Webex Teams app.

With Pro Pack for Cisco Webex Control Hub, you can do the following:

  • Disable Cisco Webex Teams local storage and your users are prevented from uploading local files in Webex Teams. Users can only store files in your enterprise content management.

  • Disable Screen Capture and your users won't have the screen capture option in Webex Teams.

For more information, see Enterprise Content Management in Cisco Webex Control Hub, Configure Enterprise Content Management Settings in Cisco Webex Control Hub, and Limitations for Enterprise Content Management in Cisco Webex Teams

January 29, 2019

New Way to View All Your Subscriptions

The subscriptions view will get a refresh and show your Webex subscriptions. The new look makes it easy to see if your subscriptions are about to expire or if you overallocated licenses.

For more information, see Subscriptions in Cisco Webex Control Hub.

January 25, 2019

Hybrid Data Security: MS SQL Server Enterprise Support

Hybrid Data Security now supports Microsoft SQL Server Enterprise as a key data store. The Deployment Guide for Cisco Webex Hybrid Data Security has been updated at https://www.cisco.com/go/hybrid-data-security.

Microsoft SQL Server support is intended for new deployments of Hybrid Data Security only. We do not currently support migration of data from PostgreSQL to Microsoft SQL Server in an existing deployment.

As of release time, the requirements are:

  • SQL Server 2016 Enterprise with Service Pack 2 and Cumulative Update 2 or later, installed and running.

  • Mixed Mode Authentication selected during setup. Windows Authentication mode is not supported.

  • Minimum 8 vCPUs, 16 GB main memory, sufficient hard disk space and monitoring to ensure that it is not exceeded. (2 TB recommended if you want to run the database for a long time without needing to increase the storage.)

The JDBC drivers that Hybrid Data Security uses support SQL Server Always On ( Always On Failover Clusters and Always On availability groups).

January 3, 2019

Connect to On-Premises Devices

When you have on-premises devices, you can choose to allow your Cisco Webex Teams users to connect to them. Users connect to the on-premises devices with Webex Teams using ultrasound and they can share content wirelessly in local meetings. For more information, see Allow Users to Connect to On-Premises Devices.

December 21, 2018

Enterprise Content Management

You can configure access to your enterprise content management platform in Control Hub and then provide your users with permission to use your enterprise content management platform in Cisco Webex Teams.

For more information, see Enterprise Content Management in Cisco Webex Control Hub, Configure Enterprise Content Management Settings in Cisco Webex Control Hub, and Limitations for Enterprise Content Management in Cisco Webex Teams

December 12, 2018

Cisco BroadCloud Calling Updates

Cisco BroadCloud Calling is now supported in more countries.

For more information, see Cisco BroadCloud Calling.

December 5, 2018

The Sales Administrator Role

Partners with sales administrator privileges can provision Webex orders and begin and manage trials for customer organizations. Sales administrators can be full or provisioning administrator privileges in a customer organization.

For more information, see The Sales Administrator Role in Cisco Webex Control Hub.

Partner Role Access to Customer Organizations

Partners can be full or provisioning administrator privileges so that they may better manage their customer organizations.

For more information, see Partner Role Access to Customer Organizations.

December 4, 2018

Updates to Analytics

We've updated and restructured our Analytics page to give you even more information about engagement and quality.

For more information, see Analytics for your Cloud Collaboration Portfolio.

November 14, 2018

Manage Recordings

You can manage recordings for Webex sites and optimize the storage available for your organization. For example, you can use specific criteria to search for and delete recordings. If the owner of a recording leaves your organization, you can also reassign their recordings to a different user.

For more information, see Manage Recordings with Cisco Webex Control Hub.

October 18, 2018

Updates for File Share Control

You can now choose whether file sharing restrictions are applied to annotations and whiteboards. For example, you can prevent people from downloading, previewing, and uploading files but allow them to use whiteboards and create annotations.

For more information, see Prevent People Sharing Files.

October 9, 2018

Join a Webex Meeting with Only a Meeting Number from a Device

You can enable users to join meetings from their cloud registered devices using only a meeting number. Simply configure a prefix and/or suffix that needs to be dialed with the meeting number, and you’re done! When this is enabled, it applies to any meeting hosted on any site that the user joins from their cloud registered device.

For more information, see Make it Easy to Join Cisco Webex Meetings with Cisco Webex Cloud Registered Devices.

September 30, 2018

Set a Prefix and Suffix for Meeting Numbers

You can set up a prefix and a suffix for meetings and your users can simply join the meeting from Webex Teams or Webex devices using the prefix, the meeting number and the suffix. You must ensure that the prefix and suffix you add match the settings you have configured in your enterprise call control systems, such as Cisco Unified CM, Telepresence Video Communication Server, Expressway or any third party call controllers.

September 20, 2018

Preview Website Links in Cisco Webex Teams

You can now use Pro Pack to prevent Webex Teams from displaying previews for website links shared by your users. If this feature is enabled, users on Android, iPhone or iPad can choose whether they see the previews in their apps.

For more information, see Remove Previews for Website Links in Cisco Webex Teams

September 6, 2018

GIPHY Integration in Cisco Webex Teams

With Pro Pack, you can control whether users have GIPHY integration using the GIF option in their Webex Teams app. Users can continue to copy animated GIFs from other applications and paste these animated GIFs into the Webex Teams apps. For more information, see Remove the GIPHY Integration from Cisco Webex Teams.

August 15, 2018

Wi-Fi Discovery of Cisco Webex Devices

You can enable Wi-Fi-based device discovery to complement ultrasound proximity detection. This way, if ultrasound connection isn't working, users are still provided a list of nearby room devices they can connect to for meetings or sharing their screens.

For more information, see Enable Wi-Fi Discovery of Cisco Webex Devices.

July 19, 2018

Enhanced User Import via CSV

We have changed the way you use CSV files to bulk add or modify users in Cisco Webex Control Hub. As a full administrator or a User and Device administrator, you can download a CSV file to add or modify users.

When you upload your CSV file, a task is created to process the user information. This task runs on the server in the background, allowing you to continue using Control Hub for other activities or you can close the browser entirely.

For more information, see Add Multiple Users in Cisco Webex Control Hub with the CSV Template or Modify Users in Cisco Webex Control Hub with the CSV Template

At any point you can return to see all the tasks and review the import status, stop any active tasks or review the errors list.

For more information, see Manage Tasks in Cisco Webex Control Hub

  • You can add or modify up to 20,000 users.

  • The task supports the automatic license assignment template. When you leave the license options empty in the CSV file and your license assignment template is active, then licenses are automatically assigned to new users.

  • If you have more than one CSV file for your organization, then upload one file and once that task has completed you can upload the next file.

June 28, 2018

User and Device Administrator and Device Administrator Roles

We have introduced two new administrator roles, a Device administrator role and a User and Device administrator role. These roles provide more granularity in what capabilities are assigned to administrators in a customer or a partner organization.


Control Hub Tabs


User and Device Administrator

  • Manage users

  • Manage end user devices

  • Manage shared devices

  • Manage places

Device Administrator

  • Manage end user devices

  • Manage shared devices

  • Manage places

May 29, 2018

Allow List of Domains in Your Corporate Network

With Pro Pack for Cisco Webex Control Hub, you can control what domains your users can use on your corporate network to access Cisco Webex Teams. This is supported on the desktop apps for the following versions:

  • Windows 3.0.8479.0 or later

  • MAC 3.0.8485.0 or later

For more information, see the following:

May 24, 2018

Support for European Union General Data Protection Regulation (GDPR)

Cisco Webex Teams supports GDPR by protecting and respecting personal data. In addition to our existing security and compliance policies, we have introduced the following data and privacy improvements:

  • When you select users to convert from a consumer organization to your organization these users are notified and given an option to move their existing account or create a new account.

    When users move from a consumer organization to your organization, the ownership of content is transferred and any retention policies are applied.

    For more information, see Convert Unlicensed Cisco Webex Teams Users.

  • When an organization is deleted, all the user generated content is also deleted.

    For more information, see Delete Your Customer Organization.

  • You can request that your user generated content is deleted, send your information to privacy@cisco.com.

  • For Cisco Webex sites, when you deactivate a user in Cisco Webex Site Administration, the user is marked as inactive for Cisco Webex Teams. If there is no action for 30 days then the user is deleted.

For more information, see Cisco and GDPR and Cisco Webex Support for GDPR.

May 22, 2018

Block External Communication

You can use Pro Pack for Cisco Webex Control Hub to secure your organization's data and prevent data being shared outside of your organization. You can ensure that users in your organization only communicate with people within your organization.

For more information, see Block External Users in Cisco Webex Teams Spaces for Your Organization

May 21, 2018

Rebranding of Cisco Spark

Cisco Spark is becoming Cisco Webex Teams. See more at https://www.webex.com/.

May 17, 2018

Delete Your Customer Organization

If you've purchased a Cisco Spark trial from https://www.ciscospark.com or a Cisco Webex trial from https://www.webex.com, you can delete your account from the Cisco Identity Service.

For more information, see Delete Your Customer Organization.

April 24, 2018

Automatic License Assignment, Onboarding Report, and Cisco Directory Connector 3.0

Automatic License Assignment and Onboarding Report

You can now create a template of licenses and when you use any method to add new users into Cisco Spark Control Hub this template automatically assigns licenses to users. Ensure that the template is enabled before using directory synchronization. The template is also assigned when users are converted to your organization. Existing users' licenses are not impacted.

Multiple subscriptions are supported, simply choose the subscriptions as you set up your template. You can select the same type of license from multiple subscriptions and the template assigns all licenses from the first subscription before moving to the next subscription.

For more information, see Set Up Automatic License Assignment.

The Onboarding reports include:

  • User Onboarding Breakdown—A graph displaying the number of users onboarded using the various available methods.

  • Onboarding Status—A graph of successful or failed users onboarded.

  • Recent Onboarded Users—Detailed list of users onboarded.

For more information, see View Onboarding Reports.

Cisco Directory Connector 3.0

We released Cisco directory connector version 3.0. For an existing installation, you'll see an upgrade prompt; for a new installation, get the latest version by going to the customer view in https://admin.webex.com, clicking Users, and then choosing Manage Users > Enable Directory Synchronization.

This release contains the following feature updates and enhancements:

  • Support for Active Directory deployments with multiple domains in a single forest or in multiple forests (without the need for AD LDS)

  • Proxy NTLM support

  • userPrincipalName (Active Directory attribute) can be mapped to uid (cloud attribute)

  • TLS 1.2 support

For more information about these features and the documentation updates, see the New and Changed section of the Deployment Guide for Cisco Directory Connector at https://www.cisco.com/go/hybrid-services-directory.

April 20, 2018

View Expressway Resource Capacity

You can now use Cisco Spark Control Hub to view a percentage value of the current user capacity of each of your Hybrid Services Expressway resources. You can also see a color bar that indicates whether the capacity is within acceptable limits. This view lets you evaluate the health of your hybrid service deployments and guides you as to when you need more Expressways.

For more information about this feature and to see update capacity numbers for Calendar and Call, see User Capacity Limits for Expressway-Based Cisco Spark Hybrid Services.

April 9, 2018

Hybrid Call Service for Cisco Spark Devices

If you have Hybrid Call Service set up for your organization, you can now provide Hybrid Call Service functionality to Cisco Spark devices (room, desk, and Cisco Spark Board devices) that are added to Cisco Spark Places in Cisco Spark Control Hub. Cisco Spark devices are registered to the cloud, and when they are enabled with Hybrid Call Service Connect, they have visibility in to the enterprise.

For example, although the devices are registered to the cloud, you can provide them with a line and PSTN service that is served through your Unified CM deployment. People can call these devices to join a meeting; people can also use these devices to dial other extensions or numbers.

For more information about setting up Hybrid Call Service for your organization and for Cisco Spark Devices in a place, see the Deployment Guide for Cisco Spark Hybrid Call Services. For configuring new places and adding services, see Add Shared Devices to a Place; for existing places, see Add Services to an Existing Place with Cisco Spark Room Devices.

February 12, 2018

Multistreaming Support for All Participants in Cisco Spark and Cisco WebEx Meetings

Once your organization has been upgraded to Cisco WebEx video platform version 2.0, you’ll benefit from multistreaming features that improve people's meeting experiences whether they join from Cisco WebEx, Cisco Spark app, Cisco Spark Board, room or desk devices, or other video devices such as the IX5000.

For more information, see Multistreaming Support for All Participants in Cisco Spark and Cisco WebEx Meetings

December 15, 2017

File Share Controls

You can control how people share files in Webex using Pro Pack for Cisco Spark Control Hub. If you want to prevent data loss, eliminate malware concerns, and apply policy controls on specific Webex apps, you can restrict users from downloading, previewing and uploading files to the Webex apps.

For more information, see Prevent People Sharing Files

December 12, 2017

Voicemail is Now Available in a Cisco Spark Message

Checking your voicemail messages just got easier! Configure voicemail settings so that every time someone in your organization receives a voicemail, the recorded message is attached and even transcribed in a Cisco Spark space.

For more information, see Choose Voicemail Settings for Your Cisco Spark Organization.

November 28, 2017

Hybrid Connectivity Test Tool for Cisco Spark Hybrid Call Services

We've added the Hybrid Connectivity Test Tool to help your Hybrid Calling deployment setup go smoother. When you enter the address for your Expressway-E, the tool initiates a TLS connection to determine whether the Expressway-E is reachable and secure. If something goes wrong, you'll also get some helpful troubleshooting tips.

For more information, see the Deployment Guide for Cisco Spark Hybrid Call Services

November 13, 2017

Phone Button Layout of Desk Phones Assigned to Users and Places

People in your organization may want to change the order of the buttons on their desk phones or want empty spaces between their primary line and their speed dials. You can even make sure that new call features appear right at the top of their phone display, under their primary line.

For more information, see Change the Phone Button Layout for Users and Places.

October 12, 2017

Meeting List, Scheduled Meeting Notifications, and More Ways to Join

We've added a meeting list in Cisco Spark for Windows and Mac so users can see upcoming meetings for the next 4 weeks. Users see a Join button in the meeting list and a scheduled meeting notification 5 minutes before the meeting starts.

To see the meeting list and Join button, you need Microsoft Exchange or Microsoft Outlook 365 and the Hybrid Calendar Service. The Join button also appears on a Cisco Spark room or desk device that is enabled for the Calendar Service, when the meeting scheduler uses @spark in the Location field and adds the device to the meeting as a room. (This feature is known as One Button to Push, and is also available to devices that are registered to Cisco Unified Communications Manager, and managed by Cisco TelePresence Management Suite.)

See the Deployment Guide for Cisco Spark Hybrid Calendar Service to set up the service for the first time and enable these features. To set up OBTP for Cisco Spark room or desk devices if you already have the Calendar Service, see Make it Easier for Video Devices to Join Meetings. (You don’t need to set up anything extra to add the meeting list and Cisco Spark app Join button to an existing Calendar Service deployment.)

August 23, 2017

Interoperability for Cisco Spark and Jabber

When your users are in Cisco Spark and also in Cisco Jabber, you can use this feature to allow people in both apps communicate with each other.

For more information see Set Up Interoperability for Cisco Spark and Jabber.

August 21, 2017

Introducing Cisco Spark Control Hub

We've renamed Cisco Cloud Collaboration Management to Cisco Spark Control Hub.

The standard offering for Cisco Spark Control Hub includes new compliance and analytics features.

Pro Pack for Cisco Spark Control Hub provides advanced security, compliance, and analytics.

For more information, see Pro Pack For Cisco Spark Control Hub.

StandardPro Pack
Hybrid Data Security on-premises key managementYes
Custom security settingsYes
eDiscovery search and extraction tool90 days of data availableUnlimited data available
Events API90 days of data availableUnlimited data available
Basic reports90 days of data available365 days of data available
Long term historical reporting365 days of data available
Custom report with drill-down and discoveryYes

Real-time meeting diagnostics

7 days of data available

June 28, 2017

Configure Your Cisco Spark Calling Dial Plan

Cisco Spark Calling now allows you to specify routing prefixes and extension length. Dial plans are more customizable than ever!

For more information, see Configure Your Cisco Spark Calling Dial Plan.

June 23, 2017

Enable a Users Speed Dial with Call Pickup

You can now configure speed dials (internal extensions and URIs only) with call pickup. Users with this configuration can answer calls to a coworker's phone by simply pressing the corresponding speed dial button.

For information about this feature, see the Webex Calling (formerly Spark Call) documentation at https://help.webex.com/nqufguf.