Before you begin

  • Your administrator must have enabled this feature for you to access and configure it. If you don’t see this setting, check with your administrator.

  • You can configure all the call settings from the User Hub by navigating to Settings > Calling.

    The Calling option is available only for users with the Webex Calling license. If you don’t see the Calling option, it means you don’t have the Webex Calling license.

    If you want to find out which calling service you’re set up with, you can check from the Webex App. For more details, see Find out what calling service you have.

  • The Contacts section is available in the User Hub only if you or your organization had previously provisioned contacts data in the Calling User Portal.

  • Contacts added in the User Hub don't appear in the Webex App, and similarly, the Webex App contacts don't show up in the User Hub.
1

Sign in to User Hub.

2

Go to Settings > Calling > Contacts.

3

Perform the following actions:

  • To add a contact with a speed dial code, click Speed dial contacts > Add contact. Then, enter the name and phone number of the contact, and choose a speed dial from the drop-down list.

    You can set up to 100 (00-99) speed dial codes for your frequently called numbers. The speed dials you create here don’t sync with the speed dials you create on your IP desk phone, but they can be dialed from your desk phone.

  • To add a contact without a speed dial code, click Non-speed dial contacts > Add contact, and then enter the name and phone number of the contact.
4

Click Add.

What to do next

To place a call to a speed dial contact, dial #, followed by the speed dial code, then #. This can be done from your desk phone or Webex App.