Check the performance of your Webex meetings
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Self-diagnose, troubleshoot, and take actions necessary to improve your meeting performance with the in-meeting health checker. The health checker provides an intuitive, easy-to-understand status on your meeting performance based on your network and system conditions.

When you're in a meeting, hover over the icon at the top right of your screen to see your network connection and CPU usage. See the table below for what each color means. To open the Health Checker and see more diagnostics, follow these steps.

1

Click More Options button at the bottom of the screen, then select Statistics.

2

Click Statistics to see information about audio, video, and content sharing.

3

Click Performance to see information about CPU, memory, and energy usage.

For more information on CPU and memory usage, see Audio and Video Statistics.

When you have a poor network connection that limits your meeting experience, a notification automatically appears.

Color

Health Status

Description

Green

Good

You're able to have the full meeting experience.

Yellow

Poor

Issues may create some limitations for your meeting experience.

Red

Bad

Issues are definitely limiting your meeting experience.

Once a problem is identified, the Health Checker summarizes the problem and provides you with a list of actions you can follow to solve the problem in Health Status.

Click Export all data to send the problem report directly from the Health Checker page.

When you're in a meeting, hover over the icon at the top right of your screen to see your network connection and CPU usage. The color of the icon indicates the quality of your connection.

When you have a poor network connection that limits your meeting experience, a notification automatically appears.

Color

Health Status

Description

Green

Good

You're able to have the full meeting experience.

Yellow

Poor

Issues may create some limitations for your meeting experience.

Red

Bad

Issues are definitely limiting your meeting experience.

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