As an administrator, you can use Control Hub to configure what options users have for applying virtual backgrounds to their meetings and calls in the Webex App. You can control whether people can use organization-wide backgrounds, preset Webex backgrounds, or their own custom backgrounds.
This article describes how to use Control Hub to configure virtual backgrounds for your organization and sites. Your choices affect what users see in the Webex App. Webex App users can read how to Use a virtual or blurred background in calls and meetings.
To enable virtual backgrounds for Webex sites that you manage in Webex Administration, see Enable virtual backgrounds for Webex Meetings, Events, and Training.
The Webex Meetings client version must be on 42.1.0 or later, to support custom virtual backgrounds.
Before you begin
Supported file formats for custom backgrounds are: *.jpg, *.jpe, *.jpeg, and *.png.
The image resolution requirements are:
Minimum: 1600p x 900p
Maximum: 2560p x 1440p
Admin-uploaded images may not exceed 1 MB.
From the customer view in https://admin.webex.com, go to .
Enable Allow virtual backgrounds.
This setting is on by default. It gives the blurred background option to Webex App users across your whole organization, including meetings sites that you manage in Control Hub. You must enable this setting to see the other virtual background controls.
Configure the following organization-wide virtual background settings:
(Optional) If you enabled admin-uploaded backgrounds, click Upload to add and save the virtual backgrounds for your organization.
You can drag and drop up to 10 images (up to 1 MB each) into the upload area and then save.
(Optional) Click Override to customize the virtual background settings for specific meetings sites.
Your meetings sites inherit the virtual background settings for your organization. You can change that for each site that you manage in Control Hub. For each site, you'll see the following settings and their inherited states:
When you change the inherited settings for a site, Control Hub shows that site as Overridden. For overridden sites, you have the option to Reset to the organization-wide virtual background settings.