Cisco Headset 721 and 722

In addition to integrated call controls, both headsets come with a customizable multifunction button. By default, the multifunction button controls music playback. However, you can reprogram the button through the Cisco Headsets mobile app to activate a mobile assistant such as Siri or Google Assistant.

The Cisco Headset 720 Series also features an integrated Webex button. Use the Webex button to bring the Webex App window to the top of your desktop screen or to join upcoming meetings.

The 720 Series is also available in a version certified for use with Microsoft Teams. See Cisco Headset 720 Series call controls for complete Microsoft Teams call control information.

Set up your headset

Use the following checklist for the best setup experience:

Table 1. Cisco Headset 720 Series connection options

Connection

Description

Bluetooth

Your Cisco Headset 720 Series can save up to eight different Bluetooth devices and maintain simultaneous connections with up to two.

Cisco Headset USB Adapter

The Cisco Headset USB Adapter enables an easy plug-and-play, wireless experience. You can also use the adapter with devices that don't have a reliable Bluetooth option.

USB cable

Use the included USB-C cable for a wired audio connection. You can also charge your headset while it's in use.
Headset controls

Webex

The following diagram describes the headset buttons and features.

Table 2. Cisco Headset 720 Series buttons

Number

Symbol

Button

Action

1

 Power/Bluetooth switch

Power/Bluetooth switch

Turn your headset on and off

Put your headset into Bluetooth pairing mode

2

 up

Volume up

Turn up your volume

3

Webex button

Answer, end, reject, hold, and resume calls

Join a Webex meeting

Bring the Webex App to the front of your desktop

Turn the Busy Light on and off outside of a call

4

 down

Volume down

Turn down your volume

5

 Multifunction button

Multifunction button

You can choose which button configuration you want through the Cisco Headsets app.

  • Play, pause, and skip audio playback

  • Activate your mobile assistant

6

Mute button

Mute and unmute your microphone on a call

Microsoft Teams

The following diagram shows the Cisco Headset 720 Series controls.

Cisco Headset 720 Series certified for Microsotf Teams with callouts for each button.
Table 3. Cisco Headset 720 Series Buttons

Number

Symbol

Button

Action

1

 Power/Bluetooth switch

  • Turn the headset on and off

  • Pair your headset

2

 up

Volume up

Turn up your volume

3

 Microsoft Teams call logo

Microsoft Teams button

  • Answer, end, reject, hold, and resume calls

  • Bring Microsoft Teams to the front of your desktop

4

 down

Volume down

Turn down your volume

5

 multifunction button

Multifunction button

Either:

  • Control music playback

  • Activate your mobile assistant

6

Mute

Mute and unmute your calls

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