October 12, 2022

Firmware release 1-10-0-93

Cisco Headset 720 Series

The Cisco Headset 720 Series is a series of wireless headsets that use Bluetooth ® connectivity to pair with Cisco soft clients, desk devices, and Cisco IP Phones. The headset features full call control and music playback capabilities for use in a busy office environment. The Cisco Headset 720 Series supports full call integration with the Webex App, Webex Meetings, Cisco IP phones, and Webex Desk devices.

The Cisco Headset 720 Series comes with a USB HD Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices via the included USB-C to USB-A cable. The USB-C cable also acts as a charging cable and can connect to any powered USB adapter.

For more information, see Get started with the Cisco Headset 720 Series.

You can download new Cisco Headset 720 Series firmware in the following places:

Table 1. Cisco Headset 720 Series firmware availability

Source

About

Connection

More Information

Cisco Headsets mobile app

Cisco Headsets is a mobile app that lets you update, control, and customize your headset from any iPhone or Android mobile device.

Bluetooth

Download and Set Up the Cisco Headsets App

Cisco Accessory Hub

The Cisco Headsets web tool enables you to download the latest Cisco Headset 720 Series firmware through the USB cable. You can also upload older firmware versions to your headset from your desktop. You can find older headset firmware versions on the Cisco Software Download page.

USB cable

Upgrade Your Headset with Cisco Accessory Hub

Cisco Webex

You can download the latest headset firmware through the USB cable. Webex desktop app prompts you to update your headset whenever there is a new firmware version available.

USB cable

Upgrade Your Cisco Headset to the Latest Release on Webex

Cisco Jabber, version 12.8 or later

You can download the latest headset firmware with Cisco Jabber for Windows or Mac through the USB cable. Jabber prompts you to update your headset whenever there is a new firmware version available.

USB cable

Cisco IP Phone 8800 Series

You can download the latest headset firmware with the Cisco IP Phone 8800 Series through the USB cable. Your phone prompts you to upgrade whenever new firmware is available.


 

Your phone must have firmware release 12.7(1) or later and connect to Cisco Unified Communications Manager version 11.5(1)SU7 or later, or 12.5(1)SU1 or later.

USB cable

The Cisco Headset 720 Series is available for deployment in the countries and regions listed below.

North America

Europe

Asia

Latin America

Africa

Oceania

Anguilla

Albania

Bahrain

Argentina

Algeria

American Samoa

Antigua and Barbuda

Andorra

Bangladesh

Belize

Angola

Antarctica

Aruba

Austria

Bhutan

Colombia

Benin

Australia

Bahamas

Belgium

Cambodia

Costa Rica

British Indian Ocean Territory

Christmas Island

Barbados

Bosnia and Herzegovina

China

Dominican Republic

Burkina Faso

Cocos (Keeling) Islands

Bermuda

Bulgaria

Hong Kong

Ecuador

Burundi

Cook Islands

Canada

Cyprus

Iraq

El Salvador

Cameroon

French Polynesia

Cayman Islands

Czech Republic

Japan

Equatorial Guinea

Cape Verde

Guam

Dominica

Denmark

Jordan

Falkland Islands

Central African Republic

Heard Island and Mcdonald Islands

Grenada

Estonia

Korea

French Guiana

Chad

Kiribati

Guadeloupe

Faroe Islands

Kuwait

Guatemala

Comoros

Marshall Islands

Haiti

Finland

Lebanon

Guyana

Cote d'Ivoire

Nauru

Jamaica

France

Macau

Peru

Democratic Republic of the Congo

New Caledonia

Martinique

Germany

Maldives

Suriname

Djibouti

New Zealand

Montserrat

Gibraltar

Nepal

Venezuela

French Southern Territories

Niue

Saint Kitts and Nevis

Greece

Palestinian Occupied Territory

Egypt

Norfolk Island

Saint Lucia

Greenland

Qatar

Equatorial Guinea

Northern Mariana Islands

Saint Pierre and Miquelon

Hungary

Taiwan

Eritrea

Palau

Saint Vincent and the Grenadines

Iceland

Thailand

Eswatini

Pitcairn Islands

Trinidad and Tobago

Ireland

Timor-Leste

Ethiopia

Samoa

Turks and Caicos

Italy

Turkmenistan

Gabon

Solomon Islands

United States

Latvia

Uzbekistan

Gambia

South Georgia and the South Sandwich Islands

Virgin Islands (UK)

Liechtenstein

Yemen

Guinea-Bissau

Tokelau

Virgin Islands (US)

Lithuania

Kenya

Tonga

Luxembourg

Lesotho

Tuvalu

Malta

Liberia

United States Minor Outlying Islands

Monaco

Libya

Vanuatu

Netherlands

Madagascar

Wallis and Futuna

Norway

Malawi

Poland

Mali

Portugal

Mauritania

Romania

Mauritius

Serbia

Mayotte

Slovakia

Morocco

Slovenia

Mozambique

Spain

Republic of the Congo

Svalbard and Jan Mayen

Reunion

Sweden

Saint Helena

Switzerland

Sao Tome and Principe

United Kingdom

Senegal

Seychelles

Sierra Leone

Somalia

South Sudan

Sudan

Togo

Tunisia

Uganda

Western Sahara

Zimbabwe