Cisco Headset 720 Series release notes
Check these release notes to see the latest information about improvements we have made and issues we have resolved.
July 13, 2023
Version 1-12-0-154
Mute status sync over Bluetooth
Your headset supports mute or unmute status sync over Bluetooth connection with IP phones. For more information, see Cisco IP Phone 8800 Series Multiplatform Phones Release Notes for Firmware Release 12.0(2).
Minor bug fixes
Bug fixes in this release include improvements to audio controls in the multiple calls and multiple hosts experience. We've also improved volume control sync over Bluetooth on Mac and call controls over Bluetooth on IP phones and iPhone.
March 13, 2023
Firmware release 1-11-0-211
Microsoft Teams certified Cisco Headset 720 Series
Cisco is pleased to announce a new version of the Cisco Headset 720 Series, certified for Microsoft Teams. Featuring the same excellent wireless experience as the original 720 Series, this headset can answer, end, hold, and mute calls on Microsoft Teams through the integrated headset controls. Microsoft has also certified the 720 Series as a premium microphone for open office. This certification means that the headset offers the best possible performance with Microsoft Teams in open and busy office environments.
The 720 Series also features a Microsoft Teams button that gives you the power to easily join Microsoft Teams meetings and calls. You can also bring the Teams app to the front of your desktop screen and even move audio on a Teams call directly to your headset.
For a full description of the Microsoft Teams call controls, see Cisco Headset 720 Series call controls.
October 12, 2022
Firmware release 1-10-0-93
Cisco Headset 720 Series
The Cisco Headset 720 Series is a series of wireless headsets that use Bluetooth® connectivity to pair with Cisco soft clients, desk devices, and Cisco IP Phones. The headset features full call control and music playback capabilities for use in a busy office environment. The Cisco Headset 720 Series supports full call integration with the Webex App, Webex Meetings, Cisco IP phones, and Webex Desk devices.
The Cisco Headset 720 Series comes with a USB HD Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices via the included USB-C to USB-A cable. The USB-C cable also acts as a charging cable and can connect to any powered USB adapter.
For more information, see Get started with the Cisco Headset 720 Series.
This section describes specific known limitations in the Cisco Headset 720 Series.
For information on known limitations to the see Cisco Headset USB HD Adapter Release Notes.
Connection with iPhones over a USB-C to Lightning Cable Adapter
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There is no audio in the headset when it's connected to an iPhone via a USB to lightning cable adapter.
Use Bluetooth to connect your Cisco Headset 720 Series to a mobile device. Cisco only claims support for the cables and accessories included with your headset.
Choppy Audio Over the USB-C Cable with the MacBook Air
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On a MacBook Air with macOS Mojave 10.14.5, music playback becomes choppy for a few seconds after a Cisco Headset 720 Series connects with the USB cable.
To avoid this issue, pause any streaming music or audio before the headset connects with the USB cable.
Headset Can't Switch Sources from MacBook Laptop
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On the MacBook Pro with MacOS Mojave version 10.14.5, music playback can't switch the Cisco Headset 720 from the MacBook Pro to a different Bluetooth source.
You can only change the Cisco Headset 720 Bluetooth source from a MacBook Pro running MacOS 10.14.5 in the following scenarios:
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Make or answer a call on a different Bluetooth device.
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The Cisco Headset 720 connects to your MacBook Pro via the USB cable.
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The Cisco Headset 720 connects to your MacBook Pro via the USB Adapter.
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The Cisco Headsets App Doesn't Cleanly Disconnect the Cisco Headset 720 from Windows 10
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When you use the Cisco Headsets app to disconnect your Cisco Headset 720 from Windows 10, the list of connected devices occasionally still lists your headset and attempts to reconnect. You can directly disconnect your headset through the Windows 10 device page.
Music Controls Get Lost on Amazon Music for Mac
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The Cisco Headset 720 can occasionally lose music playback control on Amazon Music for Windows 10 and Mac. This problem only occurs over a Bluetooth connection. The volume controls are unaffected by this limitation.
Music Controls Get Lost on Windows 10
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The Cisco Headset 720 occasionally loses music playback control on Windows 10 devices. This problem only occurs over a Bluetooth connection. The volume controls are unaffected by this limitation.
USB Adapter set up delay
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Turn off your Cisco Headset 720 Series before you plug in the USB Adapter.
When you connect the USB Adapter in the middle of an active call, there is a 5 to 15 second delay while the headset speaker and microphone connect. This problem only appears when the 720 Series is already on when the USB Adapter plugs into a call device and pairs.
MacBook Air Uses Internal Speakers When USB Adapter Connects
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Intermittently, a MacBook Air running MacOS version 10.14.6 doesn't automatically switch the audio source when the USB Adapter connects. You can still manually select the USB Adapter through your system preferences.
Select .
Bluetooth Reconnection Issues on Android 10 Devices
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Your headset may have reconnection issues if you connect to Android 10 before you connect to the Cisco Headsets mobile app.
If you use the Cisco Headsets app, pair your headset to the app before you pair your Android device.
Audio Delays When You Switch the Music Source from MacOS Devices
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Users may experience long audio delays (up to one minute) when they change the Bluetooth source from MacOS to a mobile device.
You can download new Cisco Headset 720 Series firmware in the following places:
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Source |
About |
Connection |
More Information |
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Cisco Headsets mobile app |
Cisco Headsets is a mobile app that lets you update, control, and customize your headset from any iPhone or Android mobile device. |
Bluetooth | |
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The Cisco Headsets web tool enables you to download the latest Cisco Headset 720 Series firmware through the USB cable. You can also upload older firmware versions to your headset from your desktop. You can find older headset firmware versions on the Cisco Software Download page. Headset firmware zip files 3.0(0.1) and later include firmware for the Cisco Headset 720 Series and the USB Adapter. Review the zip file readme to see which headset models are included. |
USB cable | ||
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Cisco Webex |
You can download the latest headset firmware through the USB cable. Webex desktop app prompts you to update your headset whenever there is a new firmware version available. |
USB cable | |
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Cisco IP Phone 8800 Series |
You can download the latest headset firmware with the Cisco IP Phone 8800 Series through the USB cable. Your phone prompts you to upgrade whenever new firmware is available. Your phone must have firmware release 14.1(1) or later and connect to Cisco Unified Communications Manager version 11.5(1)SU7 or later, or 12.5(1)SU1 or later. |
USB cable |
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The Cisco Headset 720 Series is available for deployment in the countries and regions listed below.
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North America |
Europe |
Asia |
Latin America |
Africa |
Oceania |
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Anguilla |
Albania |
Bahrain |
Argentina |
Algeria |
American Samoa |
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Antigua and Barbuda |
Andorra |
Bangladesh |
Belize |
Angola |
Antarctica |
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Aruba |
Austria |
Bhutan |
Colombia |
Benin |
Australia |
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Bahamas |
Belgium |
Cambodia |
Costa Rica |
British Indian Ocean Territory |
Christmas Island |
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Barbados |
Bosnia and Herzegovina |
China |
Dominican Republic |
Burkina Faso |
Cocos (Keeling) Islands |
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Bermuda |
Bulgaria |
Hong Kong |
Ecuador |
Burundi |
Cook Islands |
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Canada |
Cyprus |
India |
El Salvador |
Cameroon |
French Polynesia |
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Cayman Islands |
Czech Republic |
Iraq |
Equatorial Guinea |
Cape Verde |
Guam |
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Dominica |
Denmark |
Japan |
Falkland Islands |
Central African Republic |
Heard Island and Mcdonald Islands |
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Grenada |
Estonia |
Jordan |
French Guiana |
Chad |
Kiribati |
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Guadeloupe |
Faroe Islands |
Korea |
Guatemala |
Comoros |
Marshall Islands |
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Haiti |
Finland |
Kuwait |
Guyana |
Cote d'Ivoire |
Nauru |
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Jamaica |
France |
Lebanon |
Peru |
Democratic Republic of the Congo |
New Caledonia |
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Martinique |
Germany |
Macau |
Suriname |
Djibouti |
New Zealand |
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Mexico |
Gibraltar |
Maldives |
Venezuela |
French Southern Territories |
Niue |
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Montserrat |
Greece |
Nepal |
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Egypt |
Norfolk Island |
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Saint Kitts and Nevis |
Greenland |
Palestinian Occupied Territory |
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Equatorial Guinea |
Northern Mariana Islands |
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Saint Lucia |
Hungary |
Philippines |
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Eritrea |
Palau |
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Saint Pierre and Miquelon |
Iceland |
Qatar |
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Eswatini |
Pitcairn Islands |
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Saint Vincent and the Grenadines |
Ireland |
Saudi Arabia |
Ethiopia |
Samoa | |
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Trinidad and Tobago |
Italy |
Singapore |
Gabon |
Solomon Islands | |
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Turks and Caicos |
Latvia |
Taiwan |
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Gambia |
South Georgia and the South Sandwich Islands |
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United States |
Liechtenstein |
Thailand |
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Guinea-Bissau |
Tokelau |
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Virgin Islands (UK) |
Lithuania |
Timor-Leste |
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Kenya |
Tonga |
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Virgin Islands (US) |
Luxembourg |
Turkmenistan |
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Lesotho |
Tuvalu |
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Malta |
United Arab Emirates |
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Liberia |
United States Minor Outlying Islands | |
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Monaco |
Uzbekistan |
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Libya |
Vanuatu | |
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Netherlands |
Yemen |
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Madagascar |
Wallis and Futuna |
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Norway |
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Malawi | |
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Poland |
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Mali | |
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Portugal |
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Mauritania |
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Romania |
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Mauritius |
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Serbia |
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Mayotte |
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Slovakia |
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Morocco |
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Slovenia |
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Mozambique |
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Spain |
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Republic of the Congo |
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Svalbard and Jan Mayen |
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Reunion |
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Sweden |
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Saint Helena |
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Switzerland |
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Sao Tome and Principe |
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United Kingdom |
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Senegal |
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Seychelles |
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Sierra Leone |
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Somalia |
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South Africa |
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South Sudan |
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Sudan | |||||
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Togo |
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Tunisia |
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Uganda |
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Western Sahara |
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Zimbabwe |
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