Mute yourself during a call

On a call or in a meeting, mute the audio while not speaking to avoid distractions to the other participants. When your phone is on mute, you can hear the others, but they can't hear you.

1

Press the Mute key on your phone.

The Mute key LED turns into red.
2

Press the Mute key again to unmute yourself when you're ready to speak.

Mute or unmute yourself during a meeting

The following steps apply to phones registered to Webex Calling.

Your audio status upon joining depends on your Webex settings or the meeting settings set by the host. In some meetings, the host may mute all the participants to encourage active listening or reduce background noise. If the host disallows participants from unmuting themselves, you'll see a lock on the Unmute button the soft button of locked unmute. When the host requests that you unmute yourself, you can choose to unmute or remain muted when prompted.

If you have a Cisco headset connected to the phone, you can also use the Mute button on the headset to mute and unmute yourself.

1

To mute your audio, press the Mute key the Mute key, or tap Mute The mute soft button on the touchscreen.

The Mute key LED turns into red.
2

To unmute your audio, press the Mute key again, or tap Unmute The ummute soft button on the touchscreen.

Adjust audio volume

If the sound on your phone is too loud or too soft, you can change the volume when you’re on a call or on a meeting.

The volume change applies to the currently active audio path, which can be the phone handset, the phone speaker, or your headset. You can check the screen header bar to know the active audio path.

See the following table for the audio path status.

Table 1. Audio path status displayed on the screen header

Icon

Active audio path

Status

Phone handset

Active

Phone handset

Silenced

Phone speaker

Active

Phone speaker

Silenced

Bluetooth headset

Active

Bluetooth headset

Silenced

USB headset

Active

USB headset

Silenced

Analog headset

Active

Analog headset

Silenced

Do one of the following actions:

  • Press - or + on the Volume key.

  • Use the volume buttons on your Cisco Headset.

    Only Cisco Headsets are supported to control the phone audio volume.

Switch the phone audio path

The phone speaker and microphone are the default audio output and input path. You can switch the audio path to the handset or to a connected headset.

You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However, you can use only one headset at a time. The last connected headset is used as the active headset.

On header bar at the top of the screen, the audio path icon shows the audio device in use. You may see one of the following icons:

  • Handset

  • Speaker

  • USB headset

  • Analog headset (RJ-9 or AUX)

  • Bluetooth headset

Do any of these actions to switch the audio path:

  • On the header bar, tap the audio path icon and select your desired audio path.

    The graphic for changing audio path

    You can't switch the audio to the handset on the phone screen.

  • Use the hard keys:

    the Speaker hard key : Press this key to switch the audio to the phone speakers.

    the Headset hard key : Press this key to switch the audio to the connected headset. If you have more than one headsets connected, the audio switches to the one that you used last time.

  • Pick up the handset to switch the audio to the handset.