Error: 'Automatic pairing is off' on Webex Share Screen View

Error: 'Automatic pairing is off' on Webex Share Screen view.

The following error appears when a user tries to access screen sharing, but automatic pairing is disabled:

User-added image

Note: Users can access the Device Pairing Diagnostics from the Device tab in Settings or Preferences, when Automatic Pairing is disabled. However, the Device Pairing Diagnostics panel appears blank.


To resolve this issue:
  1. Click Automatic Pairing is off on the Share Screen View.
The Devices tab opens in the Preference or Options window.
  1. Depending on your operating system, do one of the following:
  • Windows: Check the Automatic Pairing box, then click Save.
  • Mac: Check the Automatic Pairing box.

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