Was this article helpful?
Thanks for your feedback.
Error: 'We could not share this file because this file type is not supported for file sharing' when Sharing a PDF File
Feedback?RESOLUTION
To fix the problem, set Adobe Reader as the default .PDF reader.
NOTE: You may download the latest version of Adobe Reader at http://get.adobe.com/reader.
Method 1:
- Browse to the location of the .PDF file you wish to share.
- Right-click on the saved .PDF file.
- Select Open with....
- Choose Adobe Reader from the list of available programs.
- Check the box Always use the selected program to open this kind of file.
- Click OK to confirm that the .PDF file loads using Adobe Reader.
Method 2:
- Click Start > Control Panel.
- In the Control Panel, click Default Programs.
- Click Associate a file type or protocol with a program.
- Double-click on .pdf.
- Under Choose the program you want to use to open this file, select Adobe Reader.
- Check the box Always use the selected program to open this kind of file.
- Click OK to confirm that the .PDF file loads using Adobe Reader.
You should now be able to share the file successfully.
Note: Windows 8.1: Webex does not support Windows Reader by Microsoft Corporation to import PDF documents into the meeting client. Make Adobe Reader the default PDF client.
CAUSE:
The following error may occur when sharing .PDF files if the file type is not associated with an application on your computer:
Was this article helpful?
