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Error: 'We could not share this file because this file type is not supported for file sharing' when Sharing .PDF

Error: 'We could not share this file because this file type is not supported for file sharing' when sharing .PDF.

Unable to share PDF using application sharing.

I get an error that the file type is not supported when I try to share .PDF files in my meeting.

Embedded text in shared .PDF file does not display correctly.



Solution:

The following error may occur when sharing .PDF files if the file type is not associated with an application on your computer:


 

To fix the problem, set Adobe Reader as the default .PDF reader.

NOTE: You may download the latest version of Adobe Reader at http://get.adobe.com/reader

Method 1:

  1. Browse to the location of the .PDF file you are attempting to share.
  2. Right-click on the saved .PDF file.
  3. Click Open with....
  4. Under Choose the program you want to use to open this file select Adobe Reader.
  5. Check the box Always use the selected program to open this kind of file.
  6. Click OK to confirm that the .PDF file loads using Adobe Reader.

Method 2:

  1. Click Start > Control Panel.
  2. In Control Panel, click Default Programs.
  3. Click Associate a file type or protocol with a program.
  4. Double-click on .pdf.
  5. Under Choose the program you want to use to open this file, select Adobe Reader.
  6. Check the box Always use the selected program to open this kind of file.
  7. Click OK to confirm that the .PDF file loads using Adobe Reader.

You should now be able to share the file successfully.

Note: Windows 8.1: Windows Reader by Microsoft Corporation is not supported by Webex to import PDF documents into the meeting client. Make Adobe Reader the default PDF client.

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