Depending on file size and bandwidth, it can take up to 24 hours for a recording to be ready.

Depending on your site settings, Webex displays a disclaimer each time that you download or play a recording. Accept the terms of the disclaimer to continue.

1

Depending on your role, do one of the following:

  • If you're the host—sign in to your Webex site, go to the Recordings, and then locate and click the recording that you want to play.
  • If you're an invitee or attendee—select the link in the email sent to you by the host or paste the URL that the host provides into your web browser.
If you're the hostIf you're an invitee or attendee
Go to Recordings and then locate and click the recording that you want to play.

Select the link in the email sent to you by the host.

OR

Paste the URL that the host provides into your web browser.
2

When the player appears, select Play.

3

Use the 10-second fast-forward button 10-second Fast-forward button and 10-second rewind button 10-second Rewind button (available on 42.1 and later sites) to find the most important points of a meeting. If a disclaimer appears, select Accept to accept the terms and continue.

You can also choose to listen only to a certain speaker when playing back a recording (available on 42.6 and later sites).
4

Show or hide the panels during playback of an MP4 recording.

Panel To show, select To hide, select
Participants Show participants Hide participants
Chat Show chat Hide chat
Polling Show polling Hide polling
Q & A Show Q & A Hide Q & A
5

Select Download to save the recording to your computer.

If a disclaimer appears, select Accept to accept the terms and continue.

Recording format

Recorings in the cloud use the latest version of the MP4 format, which is compatible with all major media players:


 
If you have issues playing recordings, try using a different app to play them or convert the recording to another format using a third-party video conversion too such as FFmpeg.
Table 1. MP4 specifications
FeatureSpecification
Codec avc1.640033,mp4a.40.2
Brands iso6/iso6,dsms,msix,dash
Profiles iso6,dsms,msix,dash
Fragmented Yes