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In this article
Feedback?Learn how to make calls on your Cisco Wireless Phone 9821. This Help article is for Cisco Wireless Phone 9821 registered to Webex Calling.
Your Cisco Wireless Phone 9821 functions like a standard phone. You can make outgoing calls and answer incoming calls using the phone.
Make a call
You have different ways to make a call. If your phone has multiple lines configured, you can use a particular line to make a call. The extension that displays on the top left is your currently selected line. If you don't select an extension before you dial a number, then the primary line is used by default.
| 1 |
Make a call using one of the following ways, depending on your preference.
|
| 2 |
(Optional) If you want to make a new call to another person during the current active call, press Hold to put the active call on hold, and then press New call. |
| 3 |
(Optional) If you want to return to the Applications view during an active call, press the left arrow on the Navigation Cluster. |
What to do next
Do one of the following actions to end a call:
- Press More
and select End call. - Press Power/End Call
.
Make an emergency call
Use your phone to make an emergency call, similar to any other call.
Before you begin
Your administrator must configure the phone to allow emergency calls while the device is locked.
| 1 |
Use the keypad to enter your emergency number. You can make an emergency call from your phone even if it is locked. When you begin
dialing an emergency number, a list of emergency numbers appears. These numbers are not
selectable; you must enter the complete emergency number manually. If you attempt to
dial a number that is not on the emergency number list, the phone will return to the
home screen and display the message |
| 2 |
Press Answer/Send |
Make a call with a headset
You can make a call using a headset. If you disconnect the headset during a call, the phone continues the call on the speakerphone.
Before you begin
You have a wired or Bluetooth headset connected to the phone.
| 1 |
Access the Phone |
| 2 |
(Optional) Select a line. |
| 3 |
Enter a phone number. |
| 4 |
Press Answer/Send |
Make a call with the phone speaker
You can make a call with the speakerphone built into the phone.
| 1 |
Press and hold Speakerphone |
| 2 |
Dial the phone number. |
| 3 |
Press Answer/Send |
| 4 |
Press and hold Speakerphone again to turn off speaker mode. |
Make a call with the desktop charger speaker
When your phone is in the desktop charger, you automatically use the speakerphone built into the charger. If you remove the phone from the charger when you are on the call, hold the phone to your ear to hear the call.
| 1 |
Dial the phone number. |
| 2 |
Press Answer/Send |
Make a call with a phone or video address (URI dialing)
Sometimes, instead of just having someone’s phone number, you might also have a
alphanumeric phone or video address that you can use to place the call instead. These
addresses might look like an email address, such as
username1@example.com, or it might contain numbers like
username2@209.165.200.224.
| 1 |
Access the Phone app. |
| 2 |
(Optional) Select a line. |
| 3 |
Press More |
| 4 |
Press a number on the keypad to see the available options, and then press the number again to move through the choices. For example, press One (1) |
| 5 |
Press Answer/Send |
Redial a number
You can call the most recently dialed phone number from the Phone app.
| 1 |
Access the Phone |
| 2 |
Press Redial or press Answer/Send Your phone dials the most recent number from a line that just placed a
call.
|
Make a Speed Dial call
Before you begin
Your administrator must set up a Speed Dial line for you.
| 1 |
Access the Phone |
| 2 |
Highlight a Speed dial |
| 3 |
Press Select. |
