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Feedback?Learn how to transfer a call on your Cisco Wireless Phone 9821. This Help article is for Cisco Wireless Phone 9821 registered to Webex Calling.
Use the Transfer softkey to redirect an active call to another destination. When you initiate a transfer, the active call is placed on hold. Once the transfer is complete, the call ends on your phone.
Consult and transfer to a new call
When you transfer a call, you can wait until the other person to answer. This allows you to make sure that the other person is available to have a conversation with the caller before you remove yourself from the call.
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On an active call, press More |
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Dial the phone number who you want to transfer the call or select an entry from your recent calls. |
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Press Call. |
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Talk to the call reciever, when answered. |
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Press Transfer to complete the transfer. Before the receiver answers the call, you can also press
Transfer and complete the transfer.
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Transfer a call without consulting (blind transfer)
You can do a quick transfer before the call reciever answers the call.
Before you begin
Your administrator has enabled the Blind Transfer service and the BlindXfer softkey.
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On an active call, press More |
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Dial the phone number who you want to transfer the call (call reciever) or search for the contact. |
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Press Call to complete the transfer. |
Transfer to speed dial
You can transfer a call to speed dial.
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On an active call, press More |
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Press the Left arrow on the Navigation Cluster to expand the Lines panel. |
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Press the Up or Down arrow to highlight a speed dial line. |
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Press Select. |
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Talk to the call reciever, when answered. |
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Press Transfer to complete the transfer. Before the receiver answers the call, you can also press
Transfer and complete the transfer.
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