Work with a shared line (Multiplatform)

You can share a single phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.

Shared lines function similarly to your primary line. However, when using a shared line, be aware of the following characteristics:

The shared phone number can be configured to appear on a maximum of 35 devices.
The shared phone number appears on all phones that share the number.
If your coworker is making a call, the shared line on your phone shows the Remote active icon together with the Shared - Calling status. Once the shared call is answered, the status changes to Shared - Active.
If your coworker answers a call or is in a conference call, the shared line on your phone shows the Remote active icon together with the Shared - Active status. You can add yourself to the ongoing call through the shared line.
If your coworker puts a call on hold, the shared line on your phone shows the Remote on hold icon together with the Shared - On hold status. You can resume the held call through the shared line.
If your coworker puts a call on private hold, the shared line on your phone shows the Private hold icon together with the Shared - Private status on the shared line. You can't resume the call from the shared line.

Actions that you can perform on a shared line

On a shared line, you can press More 9821 More button and do the following actions (including but not limited to).

Before you begin

Your administrator has configured at least one shared line on your phone.

Select Answer to answer the incoming call.
Select Decline to reject the incoming call.
Select Barge to add yourself to a call or conference.
Select BargeSlnt to add yourself to a call or conference without alerting the participants.
Select Hold to put an active call on hold.
Select PrivHold to put an active call on private hold.
Select Resume to resume a held call.
Select New call to make a new call to another person.
Select Transfer to transfer the call to another person.

Add yourself to a call on a shared line (Barge)

You or your coworker can join an ongoing call on the shared line to create a three-way conversation.

Before you begin

Your administrator has configured the barge feature on the phone.
A shared line on your phone shows the Shared - Active status.

1	Access the Phone app.
2	Select a shared line as required.
3	Select a call that shows the status `Shared - Active`.
4	Press More and select Barge. When connected, you will be part of a conference since the barged call is converted to a conference call automatically. You can see the contact information on the shared-call screen.

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Actions that you can perform on a shared line

Add yourself to a call on a shared line (Barge)

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