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Feedback?Learn how to forward calls on your Cisco Wireless Phone 9821. This Help article is for Cisco Wireless Phone 9821 registered to Webex Calling.
To avoid missing calls when you're away from office or your line is busy, set the phone to redirect incoming calls to an alternative phone number.
You can use one of the following call forwarding services on the phones that are deployed on Webex Calling:
-
Forward all—Forward all incoming calls to the destination phone number.
-
Forward busy—Forward incoming calls to the destination phone number when the line is busy.
-
Forward no answer—Forward incoming calls to the destination phone number when the call isn't answered.
The icon 
on a line indicates that all incoming calls on this line are redirected to another
number. You can also find the destination number near line name or number.
Forward calls
On a phone with a single line, you can directly set up the call forwarding on the line. However, if your phone has multiple lines, the call forwarding setting varies according to your administrator's configurations in the call control system.
If your administrator has configured the Feature Key Sync (FKS) on your lines, you can redirect incoming calls on a specific line to an alternate number. Otherwise, your call forwarding setting applies to all lines even though you turn on the call forwarding on a designated line.
| 1 |
Access the Phone |
| 2 |
Press More |
| 3 |
Select a call forwarding service.
|
| 4 |
Enter the destination number, and press On to turn on the selected call forwarding service. If you select Forward no answer, you can see one of the
following fields depending on your administrator's configurations.
|
| 5 |
Press More and select Save. If you set the Forward all service, the icon
displays on the selected line in the Line view. Meanwhile, the phone displays the
message Forwared to <destination number> at the bottom
of the screen. |
What to do next
To turn off the call forwarding service, do the following:
- Press More
and select Forward. - Select the call forwarding service that you enabled.
- Press Off.
