Users may remove Webex Go from their mobile phone. Please note that this action will remove Webex Go completely from the mobile device and new activation code will be required to onboard Webex Go again. Scenarios when users would want to remove Webex Go from the mobile phone include:

  • When they want to move the Webex Go line to another device

  • When the admin has removed Webex Go and the network shows as ‘No service’

Apple iPhone

  1. Go to SettingsCellular or Mobile.

  2. Select the Webex Go plan and tap Remove Cellular Plan.

Google Pixel

  1. Go to SettingsNetwork & InternetSIMs.

  2. Select Webex Go SIM and tap Erase SIM.

Samsung Galaxy

  1. Go to SettingsConnectionsSIM card manager.

  2. Select Webex Go SIM and tap Remove.