Sign in to Control Hub with a full admin account.

Go to Organization Settings and then scroll down to the Directory Synchronization section.

Click Set up to start the configuration.

Authenticate the Azure AD admin account with the Azure AD configuration. Ensure that you use an account that has the permissions described in the next step.

Review the permissions and click Accept to grant the account authorization to access your Azure AD tenant.

Permission	Usage
Manage apps that this app creates or owns	Required to manage the Cisco Webex Identity app in Azure AD Enterprise, including: Create/delete this app in Azure AD Attribute mapping configuration Renaming the app in Azure AD Enable/disable auto provision
Read all audit log data	Used to access the Cisco Webex Identity provision audit log to read provisioning history. This information is used for the sync summary and sync report function in the Wizard App.
Read all groups/Read all group memberships	Reads the list of groups from Azure AD to allow successful configuration of the groups sync scope.
Read all users’ full profiles	Used when adding users in the sync scope. For example, this permission allows the reading of user information by searching for a user and displaying the users in the table on the user page.

For SMB customers, accept the default settings by checking the Sync defaults check box and clicking Proceed. For enterprise customers, go to the next step and continue the configuration.

If you accept the default settings, it means that you want to:

• Synchronize all users to Webex.
• Accept the default attribute mappings.
• Enable the toggle to synchronize all users' profile pictures to display on Webex Services.
• Enable auto-sync after the configuration completes.

The wizard synchronizes group objects to Webex by default. You must select the specific groups and add them in the scope.

For Enterprise customers (more than 1000 users), or the customers who want to configure the settings manually, click the Attributes tab, and map the attributes. Click Save.

You can map other user attributes from Azure to Webex, or change existing user attribute mappings using the Attributes page. You can customize the mapping by ensuring that you configure it correctly. The value that you map as the username is important. Webex uses the user's email address as their username. By default, the userPrincipalName (UPN) in Azure AD maps to the email address (username) in Control Hub.

You can’t edit the mapping during the first setup. At that point, the corresponding instance isn’t built completely and there’s no instance of the customized mapping attribute. However, you can click Edit to change it when the setup completes.

Add users to the synchronization scope by clicking the Users tab.

You can input the username to search and add the user in the synchronization scope. ​​​​​​​You can also remove a user from the sync scope by clicking the right side Recycle Bin icon. Click Save.

If you want to select all users from Azure AD, select Select all users. If you select it, you don't need to select groups in the scope as this option synchronizes the groups at the same time.

We don’t recommend using Select all users for significant enterprise customers with hundreds of thousands of users, as the initialization process requires a long time. If you accidentally synchronize a lot of users in Control Hub, it also takes longer to delete these users.

Click Save.

On the Groups tab, you can search for a group of users and add them to Webex. This synchronizes the users in those groups, but doesn't synchronize the groups themselves. Go to the More tab if you want to synchronize groups.

Click Save.

On the More tab, you can configure some advanced synchronization options:

• Sync user avatars: turn this on to allow Webex App to sync all in-scope user's avatars to Webex. When a users avatar is updated, the user’s avatar is automatically updated in Webex. It may not update immediately because it relies on the update notification to trigger the update.
• Sync group objects: turn this on so that the selected groups on the Groups tab are synchronized to Webex.
• Activate single sign-on: turn this on to configure OpenID Connect (OIDC) SSO for your organization.

  If your organization already has SSO enabled using one of the SAML options, you must disable the SAML option first before you can activate OIDC SSO in the Azure AD Wizard App.

You can decide if you want to allow synchronization to take place immediately or at a later stage. If you select the Allow now option, it applies all settings to the upcoming synchronization. If you select the Save and allow later option, synchronization doesn’t start until you allow auto-sync.

The application communicates with Azure AD to set up the configuration and schedules the synchronization.

Sign in to Control Hub with a full admin account.

Go to Organization Settings and then scroll down to the Directory Synchronization section.

Click Set up to start the configuration.

Authenticate the Azure AD admin account with the Azure AD configuration. Ensure that you use an account that has the permissions described in the next step.

Review the permissions and click Accept to grant the account authorization to access your Azure AD tenant.

Cisco Webex Identity Synchronization is an Azure AD enterprise application in Azure AD. The Wizard App connects to this application to access Azure AD graph APIs. The permissions required to access it are the minimum permissions needed to support and use it.

Permission	Usage
Manage apps that this app creates or owns	Required to manage the Cisco Webex Identity app in Azure AD Enterprise, including: Create/delete this app in Azure AD Attribute mapping configuration Renaming the app in Azure AD Enable/disable auto provision
Read all audit log data	Used to access the Cisco Webex Identity provision audit log to read provisioning history. This information is used for the sync summary and sync report function in the Wizard App.
Read all groups/Read all group memberships	Reads the list of groups from Azure AD to allow successful configuration of the groups sync scope.
Read all users’ full profiles	Used when adding users in the sync scope. For example, this permission allows the reading of user information by searching for a user and displaying the users in the table on the user page.

Select Migrate existing app.

After accepting additional read-only permission requests, select the existing app that you want to migrate over to the Wizard App, and then select Proceed.

If the selected existing app doesn't provision users to the same Control Hub, the migration will fail.

After the migration completes, we recommend that you perform a dry run before enabling auto-sync to make sure there aren't any errors.

Sign in to Control Hub with a full admin account.

Go to Organization Settings and then scroll down to the Directory Synchronization section.

Click on the three vertical dots next to the instance you want to sync, and then select Dry-run.

Once the dry run completes, click on Download summary to download the report as a CSV file.

Log in to Control Hub as the full org admin.

Go to Organization Settings and then scroll down to the Directory Synchronization section.

Switch the toggle to the right to enable Auto Sync.

Log in to Control Hub as the full org admin.

Go to Organization Settings and then scroll down to the Directory Synchronization section.

Click Edit configuration.

Customize the attribute mapping by selecting an attribute from the left column that originates from Azure AD. The destination attribute in Webex Cloud is in the right column. See Azure AD Wizard App attributes mapping for more information about mapping attributes.

On the Users and Groups tabs, add or remove users and groups from the synchronization scope.

Nested groups don't automatically synchronize to the cloud. Make sure to select any groups that are nested within the groups you want to synchronize.

On the More tab change your preferences if required.

Click Save to save the modified configuration.

Your updates are applied in the next synchronization. The Azure AD automatic sync mechanism handles the synchronization of users and user's groups.

Log in to Control Hub as the full org admin.

Go to Organization Settings and then scroll down to the Directory Synchronization section.

Click Edit instance name.

Enter the new instance name and then click Save.

Log in to Control Hub as the full org admin.

Go to Organization Settings and then scroll down to the Directory Synchronization section.

Click Delete instance.

In the Delete Azure AD Instance? page, select Revoke Azure AD admin consent if you want to remove the consent agreement from Webex. If you select this option, you must enter your credentials and grant the permissions again.

Click Delete.

Log in to Control Hub as the full org admin.

Go to Organization Settings and then scroll down to the Directory Synchronization section.

Click Provision a user on demand.

Search for and select the user you want to provision, and click Provision.

One of following results appear when it completes:

Click Re-try to provision the same user again, if it skipped or failed.

Click Provision another user to return to the provisioning page.

Click Done when you are finished.

Go to the Domain secion in the Organization Settings tab in Control Hub.

Click Add with Azure AD.

In the Add verified domains page, search and select the domains to add.

Click Add. The verfied domains are a part of the verified domain list.