Bots in Webex App

Bots can help to extend the functionality of Webex App to include a third-party app. You can add bots to Webex App spaces and interact directly with the third-party app from the space. When you've added the bot to the space you can send a help message to the bot and the response includes the commands that the bot supports.

You can add a bot to any type of space; add a bot to your project space with other people and interact directly with the third-party app from your space. Or you can create a space with just you and the bot to interact with the third-party app.

The Webex App Hub contains a catalog of bots and apps developed by Cisco and third-party developers.

Add the Mailchimp Bot

Before setting up notifications for your Mailchimp account, you must add the Mailchimp bot to a space and link your account. You can add the Mailchimp bot to a group space, or you can create a direct space for the Mailchimp bot.

1

To add the Mailchimp bot to a group space, go to Messaging and choose the space that you want to use for Mailchimp notifications.


 

If you want to create a direct space for the Mailchimp bot, enter Mailchimp.bot@webex.bot in the Search bar.

2

Choose People, click Add People , and enter the Mailchimp bot name: Mailchimp.bot@webex.bot.

The bot creates a direct space with a welcome message.



3

Click Link account in the welcome message.

4

On the web page that opens, enter your Mailchimp account information and log in.

5

On the Authorize Cisco Webex page, click Allow to allow Webex App to access your Mailchimp account.

The Mailchimp bot sends you a success notification in the space. The notification also includes a Manage Notifications button, which you can use to set up your notifications.
6

If you want more information, you can ask the bot for help:

  • In a group space that contains the bot, enter @Mailchimp help and send.
  • In a direct space with the bot, enter help and send.
The bot sends a message with a list of supported commands.

Manage Mailchimp Notifications

After you have added the Mailchimp bot to a space and linked your account, you can select which types of events that you want to be notified about. You can select and deselect nofications directly in a space, or you can use the Mailchimp dashboard.

You can receive notifications about the following events in your Mailchimp account:

  • Campaign Sent—Sends a notification when a campaign sending status changes.

  • Email Address Changed—Sends a notification when a user’s email address changes.

  • Email Cleaned—Sends a notification when an existing email address becomes non-deliverable.

  • Profile Updated—Sends a notification when an existing user profile is updated.

  • User Subscribed—Sends a notification when a contact subscribes to a list.

  • User Unsubscribed—Sends a notification when a contact unsubscribes from a list.

1

Manage notifications from a group space or from a direct space with the Mailchimp bot:

  • If the Mailchimp bot is in a group space, enter @Mailchimp help and send the message.

  • If the Mailchimp bot is in a direct space, enter help and send the message.

The Mailchimp bot sends a message with a Manage Notifications link.
2

Click the Manage Notifications link to open the list of notifications.



3

In the drop-down list, choose which Mailchimp list that you want to receive notifications for.

4

Select one or more notifications in the notifications list and click Save to save your settings.

5

If you want to view or edit your notifications in the Mailchimp dashboard, click Dashboard.

The dashboard is a web-based tool that shows you which spaces contain your Mailchimp bot and allows you to create and edit notifications.

What to do next

If you need help or have any questions about bots in Webex App, please contact devsupport@webex.com.