To access the audit events log

Before you begin

You can adjust the date or filters to reduce the number of events. We retain audit records for 13 months. If you are searching by date range, your earliest start date is one year ago (from today).


Log in to Control Hub at and open the Troubleshooting page.


Click the Admin Activities tab.

Here you can filter by specific administrators, event descriptions, or impacted resources. You can also reduce the date range to help you find specific events.


Click Export to CSV to download the logs to a file.

For more information on the events in the activity log, see Control Hub audit events reference.

Compliance requirements for Webex Calling

To meet the compliance requirements for Webex Calling customers in India, the audit events are generated for Move, Add, Change, and Delete, operations on the following provisioning items:

  • Zones (India Toll-Bypass addition)

  • TrustedNetworkEdges (India Toll-Bypass addition)

  • ServiceSettings

  • Locations

  • Trunks

  • DialPlans

  • RouteGroups

  • Other Webex Calling features such as CallQueues, HuntGroups, OfficeAnywhere, and AutoAttendants