1

Click your profile picture and then select Settings.

2

Click Calling > Call queues.

You can see all of the call queues that you're part of.

3

Change your ACD status for your call queues:

  • Signed In—You've signed in, but you're not ready to receive calls.

  • Available—You're ready to receive calls.

  • Unavailable—You're not available to receive calls.

  • Signed Out—You're signed out and will not receive calls.

4

If your phone service is hosted by your Service Provider, you can sign in or out of a specific call queue by toggling the queue on or off.

1

Click your profile picture and then select Preferences.

2

Click Calling > Call queues.

3

Change your ACD status for your call queues:

  • Signed In—You've signed in, but you're not ready to receive calls.

  • Available—You're ready to receive calls.

  • Unavailable—You're not available to receive calls.

  • Signed Out—You're signed out and will not receive calls.

4

If your phone service is hosted by your Service Provider, you can sign in or out of a specific call queue by toggling the queue on or off.

1

Tap your profile picture, and then tap Calls > Call queues.

2

Change your ACD status for your call queues:

  • Signed In—You've signed in, but you're not ready to receive calls.

  • Available—You're ready to receive calls.

  • Unavailable—You're not available to receive calls.

  • Signed Out—You're signed out and will not receive calls.

3

If your phone service is hosted by your Service Provider, you can sign in or out of a specific call queue by toggling the queue on or off.