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Nov 15, 2018 | view(s) | people thought this was helpful

Manage User Accounts in Cisco Webex Site Administration

Site administrators can add, edit, or deactivate users, assign different account types, and enable site-wide account settings.

User Account Types

There are a few types of user accounts and each allows users to do different things:

User Account Type

Description

Host

Allows users to host Webex sessions.

Site Administrator

Allows users to host sessions and use Site Administration.

Partial Site Admin

  • View only - Allows users to view, but not change, information in Site Administration.

  • User management - Allows users to perform administration activities pertaining only to adding, editing, or removing users.

Attendee only

Allows users to sign in to your Webex to attend meetings, maintain a personal profile, and to view the meetings list.

Note: Attendees do not need attendee accounts to attend Webex sessions unless the host requires that they have an account.

If your Webex contract provides the concurrent license option, you can add any number of user accounts. Your contract limits the number of users who can simultaneously host or attend sessions. If you have questions about concurrent licenses, contact your Webex account manager.

If your organization has enabled the account sign-up option, users can request new accounts by completing an account sign-up form on your Webex service site.

If you enable the feature, users can request accounts from your Webex site.

You can also add individual or multiple user accounts from Site Administration.

Allow Users to Request Accounts from the Site

Use this procedure to display an account signup form on your site so that users can request participant accounts. You can select options to:

  • Require site administrator approval for all account requests (all requests are placed in a queue for you to accept or reject).

  • Automatically accept or reject signup requests from certain Internet domains.

    1Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options.
    2Scroll down to Service Request Settings, and select Allow users to request additional services.
    3If you want to have all requests automatically approved, select Automatically approve all host account requests.
    4To have requests placed in a queue for approval, select Site admin will manually approve host account requests.
    5At Require for account signup, select each type of information that users must provide to submit the account signup form.
    6Select Update.

    Accept or Reject Account Requests

    If your organization's Webex service site includes the account signup feature, use this procedure to accept or reject account requests.

    When users request new accounts, it may take up to two days before the user is granted access to your site. If the user needs access immediately after you accept the signup request, edit the user's account, specify a password, and provide it to the new user.

      1Sign in to Webex Site Administration and go to Site Information.
      2On the Site Information page, select the new host account request link, or the new participant account request link.

      These links appear only if one or more users have requested an account (host or participant) on your site.

      3To accept one or more signup requests, select the check box for each signup request that you want to accept, then select Accept.
      4To reject one or more signup requests, select the check box for each signup request that you want to reject, then select Reject.

      Site Administration sends an email message to the person who requested an account, indicating that if the request was accepted or rejected.

      Add a User Account

        1Sign in to Webex Site Administration and go to Users > Add User.
        2On the Add User page, select the type of account that you want to create.
        3In the Account Information section, enter the user’s name and email information.
        4Create a password that conforms to any password criteria settings for the site and enter it.
        5Select a default language and time zone for the user.
        6Select the privileges you want to enable for the user.
          

        See Manage User Account Privileges.

        7In the Contact Information section, enter the numbers for office, cell, and alternate phone, and address information.
        • Check the Call-back check box to enable call-back to each phone number.

        • Select Call-in authentication to require call-in authentication for attendees.

        8In the Video Systems section add a Video system name and Video address if you are using a video system.
        9Select Add.

        Edit a Single User Account

        Follow all instructions that were provided for your implementation.

          1Sign in to Webex Site Administration and go to Users > Edit User.
          2Use the Search features to locate the user account.

          You can also choose to view certain account types, such as WebACD agent accounts, to find the user.

          3(Optional) To turn on or turn off a user account, check or uncheck Active next to the account, and then select Submit.
          4(Optional) To change the meeting types that a user can host, check or uncheck the boxes next to the account in the Session Type column, then select Submit.
          5To edit user account details, select the account name.
          6On the Edit User page, change the account information or settings, and then select Update.

          Turn on and Turn off User Accounts

          You can temporarily turn off user accounts, and can reactivate them at any time. While the account is turned off, the user cannot host Webex sessions. In addition, a turned off host's sessions cannot be started.

          You cannot remove a user account from your Webex service site using Site Administration. However, you can change the information about the account, including the username and password, and assign it to another user.

            1Sign in to Webex Site Administration go to Users > Edit User .
            2Locate the user account.
            3To turn on or turn off a user account, check or uncheck Active next to the account, then select Submit.
            4Select Submit.

            Accept or Reject Password Requests

            If users forget their passwords and you enabled the Login Assistance option, they can request them from the login page. Use this procedure to accept or reject password requests.

              1Sign in to Webex Site Administration go to Site Information.
              2On the Site Information page, select the New password requests link.

              This link appears only if one or more users have requested their passwords.

              3Check the box next to the request, then select Accept or Reject.
                To view detailed information about a user requesting a password, select the username.
              For each password request, Site Administration sends an email message to the person who requested the password, indicating that the request status.

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