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Enable Call Waiting for Users and Workspace

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Let people take multiple calls at once. With call waiting, users can place a call on hold to answer a different call. When you are on an active call, a tone alerts you to an incoming call and you can choose to answer or ignore the call.

Enable call waiting for Webex Calling users

1	From the customer view in https://admin.webex.com/, go to Users and select the user that you want to turn on call waiting for.
2	Select Calling and choose Call handling.
3	Turn on Call Waiting. Call waiting toggle is enabled by default. A user can also enable call waiting on their own in the Webex Settings user portal. For more information, see: Turn on call waiting. Any changes made to these settings by the user will be reflected in both the Webex Settings user portal and Control Hub.

Enable call waiting for workspaces

1	From the customer view in https://admin.webex.com/, go to Workspaces and select the workspace that you want to turn on the call waiting service.
2	Select Calling and choose Call handling.
3	Turn on Call Waiting. Call waiting toggle is enabled by default.