WBS40.1 Announcements

XML API Reminder

publishes monthly maintenance and upgrade schedules to the monthly maintenance calendar. Refer to the monthly maintenance calendar for the exact date and time that it’s scheduled for your cluster.

If you need more assistance in identifying your cluster, see How Do I Tell What Cluster My Site Is On?

For more info on the API updates, see the:

Hosts on New Webex Sites Can't Edit Event and Training Session Email Templates

Hosts on newly provisioned sites are no longer able to edit their Webex Events or Webex Training email templates. Existing Webex sites aren’t impacted by this change, and hosts on these sites can continue editing their templates as before.

Automatic Linking of Sites and Users to Cisco Webex Reminder

As of our WBS40.1 update, we announced that your site and users will be automatically linked with Cisco Webex Control Hub. The WBS40.1 update is expected to begin deployment on Jan. 17, 2020 and will continue deployment based on the normal update schedule. Approximately a week after your site is updated to WBS40.1, it will be automatically linked to Cisco Webex Control Hub. The exact schedule for WBS40.1 and automatic linking will be published later.


If your site is hosted in one of Cisco’s EU data centers, then this notification doesn’t apply to you. We’ll send another notification with the details of automatic linking specific to Webex sites hosted in EU data centers. Additionally, this notification is not applicable to “Shared Sites” managed by Cisco partners.

Linking your sites and users to Webex Control Hub is necessary for getting the best out of Webex Meetings. Through linking, administrators get access to excellent analytics to better understand the utilization of their Webex Collaboration portfolio. They can also troubleshoot Webex Meetings problems in near real-time. Also, your users get exciting features like People Insights, the ability to search for video devices to connect to, and RESTful APIs.

After site and user linking, Control Hub becomes the single starting point for all administrative tasks. You can cross launch from Control Hub into Webex Site Administration for simplified site and user management.

As announced earlier this year, Cisco has acquired an artificial intelligence technology company called Voicea. Cisco is working on enhancing Webex Meetings to include voice-driven automatic meeting notes and highlights. This offering is expected to be available shortly and will only be delivered to linked sites.

We’re fully committed to providing the most secure meetings with the best cutting-edge technology in the industry. To fully serve you with that goal, linking your site and users with Webex Control Hub is now a mandatory requirement.

If your site users aren’t linked, please review the scenarios below, as your site will fall into one of these scenarios and the appropriate action will happen automatically:

  • Your site is linked but all the users aren’t linked- the new automatic linking flow will automatically link the remaining users. Click here for more information

  • Your users and site aren’t linked, and you see a new UI in Webex Site Administration for selecting an organization- linking your site and users with Webex Control Hub requires the existence of a Control Hub organization. Our algorithms determine your potential organization based on your orders of Cisco collaboration services, your administrators’ email addresses, and your users’ email addresses. However, based on your specific situation, we need your input on selecting the organization that you prefer. As advised in the WBS39.9 release notes, by Dec. 15, 2019, site administrators will see a new UI in Webex Site Administration to select the target organization for site linking. Select the appropriate organization and continue linking before the WBS40.1 update. After the update, if your site isn’t linked, the automatic linking flow will pick the organization that our algorithm determines as the default. Click here for more information

  • Your users and site aren’t linked, and you don’t see a new UI in Webex Site Administration for selecting an organization- Cisco’s algorithms can accurately determine a target Webex Control Hub organization for your site. Your site and users will be automatically linked about a week after the WBS40.1 update. The exact schedule will be published later. Click here for more information on what to anticipate.

Contact your Customer Success Manager or Cisco Support for any questions or concerns.

WBS39.11 Announcements

Reminder for Enterprise Deployment Configuration Requirements

In preparation for exciting new features that we’re releasing in the upcoming updates, we would like to remind administrators to verify the following configurations in their networks:

  • Allow access to the Webex IP blocks as documented in our network requirements. If some IP blocks aren’t reachable from your network, then upcoming features won’t work and will result in one-way media issues.

  • Ensure Expressway-E’s are configured with TLS connection in the DNS zone pointed towards Webex. This ensures that a secure connection from the enterprise uses SIP TLS for signaling and sRTP for media.

Reminder for Mandatory Password Enforcement


This announcement only applies to the latest Webex Meetings sites. Lockdown sites aren't affected.

Users must have Webex Meetings Productivity Tools WBS39.10.2 to avoid impact on their existing meetings.

As announced on Nov. 6, 2019 with the WBS39.10 release notes, starting from Jan. 10, 2020, all Webex sites are going to be configured to automatically add passwords for any new meetings, events, or training sessions. Below are details from the WBS39.10 release notes.

The most effective step to strengthen the security of your meetings is to create a strong password. Passwords protect against unauthorized attendance, so only users with access to the password can join the meeting.

Starting from Jan. 10, 2020, all Webex sites are going to be configured to automatically add passwords for any new meetings, events, or training sessions.

Password enforcement doesn’t affect the meeting join experience of attendees. Participants can easily join a meeting by clicking on the URL in the meeting invitation through email or the Webex Meetings mobile app, without requiring passwords. Users who enter the meeting number on the web page to join a meeting are required to enter passwords.

Password enforcement is only available for meetings scheduled after Jan. 10, 2020.

Cisco won’t enforce password requirements for attendees dialing in to the meeting through a phone or video device. We highly recommend that administrators configure their sites to require passwords for attendees joining through phones or video devices as well.

To support this change, with the WBS39.10 update, site administrators can’t disable passwords for meetings, events, and training sessions if their site has enabled passwords for them.

Early Announcement - Version Numbering Change for Webex Meetings

We’re changing the Webex Meetings version numbering to better align with the availability of updates to our customers. With the new version number format, the next monthly update will be WBS40.1 instead of WBS39.12.

The version number format is <major version>.<minor version>, with the minor version indicating the month when an update first becomes available to customers, per the deployment schedule. For example, WBS40.1 will begin customer deployment in January, and will be deployed to the different clusters as scheduled.

Early Announcement - Automatic Linking of Sites and Users to Cisco Webex

We’re notifying you that after our upcoming WBS40.1 update, your site and users will be automatically linked with Cisco Webex Control Hub. The WBS40.1 update is expected to begin deployment on Jan. 17, 2020 and will continue deployment based on the normal update schedule. Approximately a week after your site is updated to WBS40.1, it will be automatically linked to Cisco Webex Control Hub. The exact schedule for WBS40.1 and automatic linking will be published later.


If your site is hosted in one of Cisco’s EU data centers, then this notification doesn’t apply to you. We’ll send another notification with the details of automatic linking specific to Webex sites hosted in EU data centers. Additionally, this notification is not applicable to “Shared Sites” managed by Cisco partners.

Linking your sites and users to Webex Control Hub is necessary for getting the best out of Webex Meetings. Through linking, administrators get access to excellent analytics to better understand the utilization of their Webex Collaboration portfolio. They can also troubleshoot Webex Meetings problems in near real-time. Also, your users get exciting features like People Insights, the ability to search for video devices to connect to, and RESTful APIs.

After site and user linking, Control Hub becomes the single starting point for all administrative tasks. You can cross launch from Control Hub into Webex Site Administration for simplified site and user management.

As announced earlier this year, Cisco has acquired an artificial intelligence technology company called Voicea. Cisco is working on enhancing Webex Meetings to include voice-driven automatic meeting notes and highlights. This offering is expected to be available shortly and will only be delivered to linked sites.

We’re fully committed to providing the most secure meetings with the best cutting-edge technology in the industry. To fully serve you with that goal, linking your site and users with Webex Control Hub is now a mandatory requirement.

If your site users aren’t linked, please review the scenarios below, as your site will fall into one of these scenarios and the appropriate action will happen automatically:

  • Your site is linked but all the users aren’t linked- the new automatic linking flow will automatically link the remaining users. Click here for more information

  • Your users and site aren’t linked, and you see a new UI in Webex Site Administration for selecting an organization- linking your site and users with Webex Control Hub requires the existence of a Control Hub organization. Our algorithms determine your potential organization based on your orders of Cisco collaboration services, your administrators’ email addresses, and your users’ email addresses. However, based on your specific situation, we need your input on selecting the organization that you prefer. As advised in the WBS39.9 release notes, by Dec. 15, 2019, site administrators will see a new UI in Webex Site Administration to select the target organization for site linking. Select the appropriate organization and continue linking before the WBS40.1 update. After the update, if your site isn’t linked, the automatic linking flow will pick the organization that our algorithm determines as the default. Click here for more information

  • Your users and site aren’t linked, and you don’t see a new UI in Webex Site Administration for selecting an organization- Cisco’s algorithms can accurately determine a target Webex Control Hub organization for your site. Your site and users will be automatically linked about a week after the WBS40.1 update. The exact schedule will be published later. Click here for more information on what to anticipate.

Contact your Customer Success Manager or Cisco Support for any questions or concerns.