For more information on the latest channel releases, see the What's New for the Latest Channel of Webex Meetings.

August 2021 (41.8) Announcements

Easy to Use Audio Mute State Management Between Webex Devices and Apps

We’re happy to announce the BETA of a much-improved audio mute state management between on-premises registered Webex devices and the app.

You have probably experienced the dreaded double-mute situation, so as a host on the Webex app you’re trying to unmute a user on a video device who has also muted themselves using the mic button on their device. They will see a message to unmute themselves using DMTF-*6 command and will also need to use their device's mic button to unmute.

We’re improving this experience where you won’t have a double-mute situation again. If you want to unmute a video device user, simply tap the mic button on your app's participant list. Users on Webex video devices see a request to unmute themselves, and they can choose to do so as they see fit. When they do unmute themselves, their status on the app's participant list will be updated accurately.

When a meeting is setup in moderated unmute mode, hosts on Webex app can continue to mute and unmute video device users directly from the app. There is no request to unmute and response flow. Keep in mind that in this mode, if a user on a video device uses their local mic button to control their mute state, this isn’t reflected on the Webex app participant list.

Pre-Announcement for the ability to convert Webex Meetings sites in Site Administration to Control Hub

We've developed a feature that lets administrators confidently convert their Meetings sites to Control Hub, including keeping previous meetings data such as upcoming meetings, recordings, site settings, and user preferences. This feature will enter the Webex Beta program in the coming weeks. You’ll need to sign up for the Webex Beta program to try out this feature. When available, you can learn about eligibility criteria and sign up at beta.webex.com.

Announcing End of Support for Sharing Office 2010 Files in 41.10

Microsoft discontinued support for Microsoft Office 2010 on October 13, 2020. Starting in 41.10 we can no longer provide support for file sharing in Webex for this version of Office. We recommend upgrading to the latest version of Office or using screen sharing or application sharing.

VDI Impacts Due to 11 Digits Meeting Key Rollout

Cisco will change the length of the Meeting Number for Webex Meetingsto 11 digits. This will impact the compatibility between the meetings app and VDI plugin. We recommend that you upgrade your VDI plugin to 41.6 or above to avoid compatibility issues.

Changes to Supported Windows Operating Systems

In the January 2022 (42.1) update, Cisco Webex will officially end of life support for Windows operating systems earlier than Windows 10. For the best experience, we recommend upgrading to the latest version of Windows.

Canada Toll Number Expansion

Webex is expanding the Canada Toll numbers available for PSTN customers and also changing the label for the existing cities listed below starting on August 6, 2021.

Current Label New Label
Hamilton Caledon
London Acton

Sites that are configured for Webex Edge Audio will need to update their LUA scripts to route these new numbers through their Webex Edge Audio connection. Instructions for making these changes can be found in the Cisco Webex Edge Audio Customer Configuration Guide. See additional numbers below.

City Number Bridge
Charlottetown 19025666174 AMER
Hamilton 19055405881 AMER
Calgary 14037762521 AMER
London 15199317452 AMER
St. Johns 17097225626 AMER
Charlottetown 19025666173 FedRAMP
Hamilton 19055405880 FedRAMP
Calgary 14037762520 FedRAMP
London 15199317451 FedRAMP
St. Johns 17097225625 FedRAMP

July 2021 (41.7) Announcements

Start or Join a Webex Scheduled Meeting as a host using your Saved Phone Number

In the 41.8 update, we’re adding the capability for phone only users to be able to start a Webex scheduled meeting from their phone. Users who want to start a Webex scheduled meeting from the phone will need to validate their phone number along with the Host PIN. Save a phone number in Preferences > Audio and Video > My phone numbers to be able to start or join a meeting as a host by phone.

Pre-Announcement for the ability to convert Webex Meetings sites from management in Site Administration to Control Hub

We've developed a feature that lets administrators confidently convert their Meetings sites to Control Hub, including keeping previous Meetings data such as upcoming meetings, recordings, site settings, and user preferences. This feature will enter the Webex Beta program in the coming weeks. You’ll need to sign up for the Webex Beta program to try out this feature. When available, you can learn about eligibility criteria and sign up at beta.webex.com.

June 2021 (41.6) Announcements

Host High Capacity Webex Events

We’re excited to announce that high-capacity events will be available in late June. Event licenses with higher attendee capacities of 5,000, 10,000, 25,000, 50,000, and 100,000 will be available to order. Please contact your Cisco Webex Account Team for more information.

The new event offer enables named users to host webinars up to 10,000 attendees and webcasts up to 100,000 attendees based on capacity purchased.


Webex Events (new) Webcast isn't available for Webex for Government.

Pre-Announcement for Merge of Host and Audio PIN

In the 41.8 update, user's Host PIN and Audio PIN is merged into one. The user's Host PIN replaces the Audio PIN. Today, Audio PIN is used by phone only attendees to authenticate themselves while joining a meeting. Going forward, attendees will need to use their Host PIN to authenticate themselves when dialing in by phone. Users may choose to change this PIN as long as it meets security requirements. This simplifies the experience and reduces the need to remember two PINs.

Meeting Number for Webex Meetings, Webex Events, Webex Training and Webex Support Sessions will now be Increased from 10-Digits to 11-Digits

Starting in the 41.7 (July) update, Cisco will provide the upgrade of desktop apps and mobile apps to support the meeting number increase. Meanwhile, Cisco will ensure that web app, video devices, our APIs, and our out-of-the-box integrations with Jira, Microsoft Teams, Slack, and others are fully compatible with the meeting number increase. If you’re using Webex APIs with your applications, we request that you test and ensure that your applications are working with this change. This change to 11-digit meeting numbers is scheduled to begin in July 2021, and you can find the date for your site based on its cluster at status.webex.com/maintenance. This update will be available for slow channel sites starting in 41.6.x (July).

Start or Join a Webex Scheduled Meeting as a host using your Saved Phone Number

In the 41.7 update, we’re adding the capability for phone only users to be able to start a Webex scheduled meeting from their phone. Users who want to start a Webex scheduled meeting from the phone will need to validate their phone number along with the Host PIN. Save a phone number in Preferences > Audio and Video > My phone numbers to be able to start or join a meeting as a host by phone.

May 2021 (41.5) Announcements

Meeting Number for Webex Meetings, Webex Events, Webex Training and Webex Support Sessions will now be Increased from 10-Digits to 11-Digits

Starting in the 41.6 (June) update, Cisco will provide the upgrade of desktop apps and mobile apps to support the meeting number increase. Meanwhile, Cisco will ensure that web app, video devices, our APIs, and our out-of-the-box integrations with Jira, Microsoft Teams, Slack and others are fully compatible with the meeting number increase. If you are using Webex APIs with your applications, we request that you test and ensure your applications are working with this change. This change to 11-digit meeting numbers is scheduled to begin in June 2021, and you can find the date for your site based on its cluster at status.webex.com/maintenance. This update will be available for slow channel sites starting in 41.7 (July).

Start or Join a Webex Scheduled Meeting as a host using your Saved Phone Number

In the 41.6 update, we’re adding the capability for phone only users to be able to start a Webex scheduled meeting from their phone. Users who want to start a Webex scheduled meeting from the phone will need to validate their phone number along with the Host PIN. Save a phone number in Preferences > Audio and Video > My phone numbers to be able to start or join a meeting as a host by phone.

April 2021 (41.4) Announcements

Start or Join a Webex Scheduled Meeting as a host using your Saved Phone Number

In the 41.6 update, we’re adding the capability for phone only users to be able to start a Webex scheduled meeting from their phone. Users who want to start a Webex scheduled meeting from the phone will need to validate their phone number along with the Host PIN. Save a phone number in Preferences > Audio and Video > My phone numbers to be able to start or join a meeting as a host by phone.

End of Support for Mac Productivity Tools

The final update for Productivity Tools for Mac will be 41.5 as Microsoft plans to block injection-based plugins on Outlook for Mac beginning in mid-May [Outlook for Mac – Planned update for injection-based plugins]. Outlook for Mac customers who want an integrated scheduling experience should install the Cisco Webex Scheduler Explore the Cisco Webex Scheduler for Microsoft 365.

Webex Productivity Tools is a separate package from the Webex Meetings desktop app. Productivity Tools no longer supports integrations with IBM Lotus Notes, IBM Sametime, Microsoft Lync, Internet Explorer, and Skype for Business from 41.2.

For more information for administrators planning the migration from Productivity Tools to the Add-in see, Migrate from Productivity Tools to the Webex Scheduler Add-In.

Java Clients End of Service Announcement

There are three Java clients we’re going to EOL (End of Life) on April 1, 2021. The first is a tool that enabled Linux operating system users to access Webex Meetings, Webex Training, and Webex Events. The second is for Webex Support for Mac users. The third is a java applet for Internet Explorer (IE) users. Since IE is end of service this applet is no longer useful. EOL means we’ll no longer make these apps available, provide updates to, or provide support for these tools. However, they will continue to work if already downloaded. The best alternative to these apps is to use Webex on the web.

March 2021 (41.3) Announcements

End of Support for Mac Productivity Tools

The final release for Productivity Tools for Mac will be 41.5 as Microsoft plans to block injection-based plugins on Mac Outlook beginning in mid-May [Outlook for Mac – Planned update for injection-based plugins]. Mac based Outlook customers who wish to use Webex should move to the Cisco Webex Scheduler Explore the Cisco Webex Scheduler for Microsoft 365.

Webex Productivity Tools is a separate package from the Webex Meetings desktop app from WBS39.10. The Mac version of Productivity Tools no longer supports integrations with IBM Lotus Notes, IBM Sametime, Microsoft Lync, Internet Explorer, and Skype for Business from WBS41.2. For more information for administrators planning the migration from Productivity Tools to the Add-in see, Migrate from Productivity Tools to the Webex Scheduler Add-In.

End of Support for of CMR-Hybrid

Cisco is announcing the End of support of Cisco Collaboration Meeting Rooms (CMR) - Hybrid effective on February 28th, 2021. Cisco is making this announcement in order to simplify and offer a consistent cloud video offer globally. Your Cisco Webex subscription isn’t changing. No changes for customers using Webex with CMR Cloud (video integration) with this announcement. CMR-Hybrid, a pre-cursor to CMR Cloud, is Webex meetings with on-premises TelePresence Server (or MCU) cascaded together for a single meeting. Users scheduling a meeting using Webex Productivity Tools with the TelePresence side panel to add on-premise videoconference. Customers with scheduled CMR-Hybrid meetings starting mid April 2021, won’t support video devices with cascaded link from TP Server or MCU. Instead video devices need to call direct to Webex using updated scheduled meeting invite connecting with a SIP URI ending @<site_name>.webex.com.

Java Clients End of Service Announcement

There are three Java clients we’re going to EoS (End of Service) on April 1, 2021. The first is a tool that enabled Linux operating system users to access Webex Meetings, Webex Training, and Webex Events. The second is for Mac Webex Support users. The third is a java applet for Internet Explorer (IE) users. Since IE is end of service this applet is no longer useful. EoS means we’ll no longer make these apps available, provide updates to, or provide support for these tools. However, they continue to work if already downloaded. The best alternative to these apps is to use Webex on the web.

A Fresh New Look for the Webex Control Hub Analytics

On February 25th, 2021, the Meetings Analytics tab will be replaced with new redesigned pages to make it more user-friendly. These pages provide faster load times, higher data resolution, and real-time data with a 10-minute lag time. We’re also adding a new participant’s tab to highlight the activities of host and attendees. On top of all that, we’re introducing a new Classic Reports tab in Analytics to support all the Cisco Webex Meetings Suite reports from Site Administration.

New visualizations will be rolled out for Webex Control Hub Analytics by April 2021. This provides faster load times for Webex Meetings, Messaging, Calling, and Video Mesh analytics pages. Detail tables will be moved under Reports as CSV downloads for Pro Pack customers.

IP Dialing Update

IP dialing calls will now support a video Interactive Voice Response (IVR), instead of the previous audio-only IVR. The update will be available in your region by early March 2021.

February 2021 (41.2) Announcements

Java Clients End of Service Announcement

There are three Java clients we’re going to EoS (End of Service) on April 1, 2021. The first is a tool that enabled Linux operating system users to access Webex Meetings, Webex Training, and Webex Events. The second is for Mac Webex Support users. The third is a java applet for Internet Explorer (IE) users. Since IE is end of service this applet is no longer useful. EoS means we’ll no longer make these apps available, provide updates to, or provide support for these tools. However, they will continue to work if already downloaded. The best alternative to these apps is to use Webex on the web.

A Fresh New Look for the Webex Control Hub Analytics

New visualizations will be rolled out for Webex Control Hub Analytics by April 2021. This will provide faster load times for Webex Meetings, Messaging, Calling, and Video Mesh analytics pages. Detail tables will be moved under Reports as CSV downloads for Pro Pack customers.

Productivity Tools Replacement for Microsoft 365 Mac Users

Microsoft has announced that injection-based plugins will no longer work with Microsoft 365 beginning May 2021. This will impact Productivity Tools for hosts using Outlook for Microsoft 365 on a Mac. Currently, hosts who toggle to the "New Outlook" will experience similar changes.

You can take action now to prevent disruption for your users. Install the Webex Meetings Scheduler add-in, available from Microsoft AppSource. For more information on the Webex Meetings Scheduler, see Deploy and Configure the Cisco Webex Meetings Scheduler for Microsoft Office 365.

December 2020 (40.12) Announcements

Google Calendar Changes Effective November 16, 2020

Beginning Monday, November 16, 2020, Webex will no longer be the automatic default option for scheduling video meetings in Google Calendar. To make Webex your default video conferencing provider in Google Calendar, access your Google Workspace apps from the Google Admin console dashboard and uncheck “Make Google the default video conferencing provider when available.” Then, install Webex for all users in the Google Marketplace and check “Automatically add video calls to events users create” in the Video Conferencing Share settings.

For more information, see Set Webex Meetings as the Default for Video Conferencing in Google Calendar

Philippines Toll Number Updates

Webex will be replacing the Philippines Toll numbers listed below with new numbers on November 19, 2020. The old toll numbers will be removed on January 9, 2021.Sites configured for Webex Edge Audio will need to update their LUA scripts to route these new numbers through their Webex Edge Audio connection. Instructions for making these changes can be found in the Cisco Webex Edge Audio Customer Configuration Guide. See numbers below.

Existing Number

New Number

63282711231

63285401035

63282711232

63285401036

63282711233

63285401037

63282711234

63285401038

63282993706

63285401039

63282993707

63285401040

63282993708

63285401041

63282993709

63285401042

November 2020 (40.11.1) Announcements

Remove Background Noise from Meetings and Events

In case you missed the Remove Background Noise from Meetings and Events feature that came in the 40.10 update, here’s how it works. In this update, we have enabled this feature to remove the background noise. So, you can continue collaborating without noisy background disruptions. When the Remove background noise setting is turned on, your desktop app will remove your barking dog or home improvement project noise, while enhancing your voice.

November 2020 (40.11) Announcements

Remove Offline Playback Function in ARF and Support MP4 Format

ARF format recording from the cloud, or convert the ARF format recording to MP4 with the converter.


Streaming playback of an uploaded ARF file to the Webex cloud is not supported.

Set Android OS 6 as the Minimal Version

With the 40.12 update, we will be setting Android OS 6 as the minimal version to support your devices. Meaning that if you have OS 5.x you can continue using the installed Webex apps but cannot download the newer versions from the app store any longer.

October 2020 (40.10) Announcements

Update - Extending Support for Windows 7

With the September 2020 (40.9) update, we announced the end of support for the Windows 7 operating system. We will now continue Windows 7 support on Mozilla Firefox, Google Chrome, and Microsoft Edge through June 2021. Cisco will continue to provide bug fixes and updates for Windows 7 wherever possible.

For Windows 7 customers who use Internet Explorer, Cisco will support Internet Explorer 11 until Microsoft declares its end of life. To have the best meeting experience possible, plan to upgrade your operating system and browser to the latest versions.

Firefox Proxy Configuration Change

Starting with this update, we will no longer support proxy setup within the Firefox browser, and instead will follow the system proxy settings.


Users who previously managed their proxy setting in Firefox will need to set up their proxy in the system proxy settings to start and join meeting.

Simplified Auto-Delete Meeting Logic

Starting with the November 2020 (40.11) update, site administrators will have the ability to configure the automatic meeting deletion policy for non-recurring meetings. Hosts will not need to update the meeting auto deletion behaviors.

Support for Additional Platforms in VDI

In the October 40.10 update, we are excited to announce the availability of Citrix for iGel for the Cisco Webex Meetings desktop app on Virtual Desktop Infrastructure (VDI) environments. As a reminder, Citrix for Windows and Linux, and VMWare for Windows was available in the 40.8 update.

Host Key Rotation

To prevent unauthorized use of the host key, the host key for a meeting will now automatically renew when a meeting ends after its scheduled time. This change is applicable for all Webex sites for meetings, events, and training sessions and will take effect on October 16, 2020 during your site's change window. This change will apply to all existing and new sessions scheduled after October 16, 2020, including any recurring sessions.

If for some unexpected reason we have to revise the date for this change, we will update this announcement in What's New for the Latest Channel of Webex Meetings and What's New for the Slow Channel of Cisco Webex Meetings.

End of Support for Cisco Webex Scheduler with Google Chrome Extension, Webex Scheduler for Internet Explorer, Webex Integration to IBM Lotus Notes, Skype for Business, and IBM Sametime

We will be officially retiring support for the Cisco Webex Scheduler with Google Chrome Extension, Webex Scheduler for Internet Explorer, Webex Integration to IBM Lotus Notes, Skype for Business, and IBM Sametime on December 31, 2020. They will no longer be available for download from January 1, 2021. Users of Cisco Webex Scheduler with Google Chrome Extension should move to the newer version of Cisco Webex for G Suite add-on.

September 2020 (40.9) Announcements

MP4 Recordings Default in Webex Meetings 40.10

In the upcoming October (40.10) update, all new recordings in Webex Meetings will be stored in MP4 format, either in the cloud or locally as selected at the site or host level, with a video-centric experience. By standardizing the recording format, you'll have a wider choice of playback tools, better security and an easier collaboration experience even after your meetings. Existing ARF and WRF recordings can still be downloaded or played at the Webex site. For more information regarding video centric recording, go to Video-Centric Network-Based MP4 Recordings in Webex Meetings and Webex Events.

Attendee ID Length Changes

The minimum length of the Attendee ID is now 6 digits. Attendee ID is used to bind a PSTN caller's Audio to the Meetings client presence. The longer ID length provides better security and decreases the chances of rogue caller binding with someone else's Attendee ID.


This change will be applicable to Webex Meetings, Webex Events, Webex Support, and Webex Training.

Short Video Address as Default

Short video addresses have been available since the 39.11 update and have been instrumental in making it faster to join meetings using a video system. However, it has been an opt-in capability so far. In the upcoming October (40.10) update, we will switch to a short video address format as the default. Site administrators will always be able to control the enablement of this feature.

August 2020 (40.8) Announcements

End of Support for Windows 7 and Internet Explorer 10


Update - Extending Support for Windows 7

With the September 2020 (40.9) update, we announced the end of support for the Windows 7 operating system. We will now continue Windows 7 support on Mozilla Firefox, Google Chrome, and Microsoft Edge through June 2021. Cisco will continue to provide bug fixes and updates for Windows 7 wherever possible.

For Windows 7 customers who use Internet Explorer, Cisco will support Internet Explorer 11 until Microsoft declares its end of life. To have the best meeting experience possible, plan to upgrade your operating system and browser to the latest versions.

In the upcoming September 2020 (40.9) update, Cisco Webex will officially end support for the Windows 7 operating system and the Internet Explorer 10 browser.

Cisco will no longer provide bug fixes or updates for this operating system and browser. While users on these platforms will not be prevented from joining or starting meetings for now, we can no longer guarantee a fully functional operation. To have the best meeting experience possible, plan to upgrade your operating system and browser.

Please note that we are actively working on establishing dates to prevent the users on these platforms from joining Webex meetings in the future. We will provide advanced notice once we have the dates.

Classic View Deprecation for Meetings

Starting with the September 2020 (40.9) update, we will be deprecating our Classic View portal for all Webex Meetings capabilities. Customers will continue to have access to the Webex Events and Webex Training capabilities, however they will no longer be able to access their Webex Meetings-specific functions through the Classic View interface. See details for What's Supported in Modern View.

July 2020 (40.7) Announcements

End of Support for Windows 7


Update - Extending Support for Windows 7

With the September 2020 (40.9) update, we announced the end of support for the Windows 7 operating system. We will now continue Windows 7 support on Mozilla Firefox, Google Chrome, and Microsoft Edge through June 2021. Cisco will continue to provide bug fixes and updates for Windows 7 wherever possible.

For Windows 7 customers who use Internet Explorer, Cisco will support Internet Explorer 11 until Microsoft declares its end of life. To have the best meeting experience possible, plan to upgrade your operating system and browser to the latest versions.

In the upcoming September 2020 (40.9) update, Cisco Webex will officially end support for the Windows 7 operating system and the Internet Explorer 10 browser. To have the best meeting experience possible, plan to upgrade your operating system and browser in advance!

Easy Access to End-to-End Encryption Session

Cisco Webex has always supported end-to-end encryption for meetings. Around mid-July we will enable the end-to-end encryption session type for all sites. Only administrators will see this new session type in the Webex Control Hub or site administration portal. Administrators must make the end-to-end encryption session type available to users if needed. With this change, you will not need to contact customer care if you would like to use end-to-end encryption for your meetings. We will shortly publish the exact availability date for this new session type. Please note some meeting features are not supported with end-to-end encryption. Read full details here.

Directly Get July Update (40.7) Due to Delay In June Update (40.6)

As you know, Cisco Webex delivers new and enhancements to customers in monthly updates. We have experienced a delay in delivering our June update (version 40.6). And as a result, some of our customers may directly get our July update (version 40.7). You can view the monthly maintenance and upgrade schedules for your site (based on your cluster) here at Service Upgrades and Scheduled Maintenances.

Meetings update to AES-256-GCM Cipher Suite and Mobile apps-

In the coming weeks, we intend to enable support for AES-256-GCM cipher suite for the Webex sites. Precise scheduling will be announced shortly. When your site is enabled for AES-256-GCM support then all of your Webex mobile users lower than the 40.6.1 version of the mobile app will be prompted to upgrade to the latest mobile app version before joining their next meeting. Customers using mobile device management (MDM) must deploy the new app prior to the AES-256-GCM cipher suite enablement, or their meeting join experiences will break on their MDM controlled devices.

Classic View Deprecation

Starting with the September 2020 (40.9) update, we will be deprecating our Classic View portal for all Meetings capabilities. Customers will continue to have access to the Events and Trainings capabilities, however they will no longer be able to access their Meetings specific functions through the Classic View interface. More details to follow in a later release.

WBS40.6 Announcements

Webex Assistant for Webex Meetings

We are excited to announce that Webex Assistant for Webex Meetings is available for trials ETA June 2, 2020. Webex Assistant provides real-time meeting transcription with automated closed captions. Take notes, action items, reminders, and more by using voice commands. Please contact your Cisco Collaboration Partner or Account Manager for enabling trial on your site. For more information on Webex Assistant, see Cisco Webex Assistant for Webex Meetings.